
Ken Ganley Honda North Olmstead
North Olmsted, OH
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Worst customer service ever. Lies!lies lies!!! Once you buy then they don't care. I live over an hour away, they forgot to return my license with our paperwork. I asked them to stay open 15 minutes later s buy then they don't care. I live over an hour away, they forgot to return my license with our paperwork. I asked them to stay open 15 minutes later so I could pick it up,as I had to get on a plane that night. They were rude, someone named mike said he had a 1 month old at home and it was not his fault. The manager would not even get on the phone. This was on top of all the lies and changing stories that led up to the purchase of the car. Would not recommend this dealership EVER!! More
I received a letter from Ganley stating that I might be eligible to trade in my 2011 Civic lease for a new 2013 with no money down and possibly a lower monthly payment. I was very pleased with the deal th eligible to trade in my 2011 Civic lease for a new 2013 with no money down and possibly a lower monthly payment. I was very pleased with the deal that Brian Walls worked out for me which did indeed lower my payment and no money down. He provided excellent service and I will definitely continue going to Ganley. I am very appreciative of all his efforts on my behalf. Our new Civic is great! More
Everyone we worked with was professional and courteous. We drove 3 hours from the suburbs of Pittsburgh because Ganley offered the best prices on certified Honda Odysseys. Dave Runser went above and beyon We drove 3 hours from the suburbs of Pittsburgh because Ganley offered the best prices on certified Honda Odysseys. Dave Runser went above and beyond to provide excellent service and made sure that the Odyssey we bought was in superb condition. When the vehicle we wanted to drive wasn't available yet because it was being detailed, we went to lunch and Dave had his manager pick up the bill. A number of things that the team at Ganley did were excellent and made our experience a good one. We will recommend Ganley with enthusiasm to our friends. Sincerely, George and Tyra More
Tiffany was very professional. She was very helpful and did everything she could to help me get the best deal on my car! My experience could have not went any better! did everything she could to help me get the best deal on my car! My experience could have not went any better! More
My Husband and I contacted two other dealerships in as well as Ganley Honda to get pricing and information in leasing or purchasing a new Honda Odessy. We were both very impressed with Tiffany Kruzer, sh well as Ganley Honda to get pricing and information in leasing or purchasing a new Honda Odessy. We were both very impressed with Tiffany Kruzer, she sounded the most knowledgeable and completely sold us over the phone by her confidence. She wanted to truly earn our business and we felt that her dealership would be there for us in the future. The other dealerships were offering lower prices, but we knew we could get the same price or even better at Ganley Honda. My husband and I were both involved in making decisions with this new purchase and Tiffany made it so easy, by explaining Honda's leasing program. This is our first lease and I have to admit I was unsure if this was the right choice for us, but again Tiffany was there to educate me and reassure that Honda's Leasing program is the best. Best Customer Service, Super Friendly Staff, Best Price and even beat the competition, Overall Experience Wonderful. You have my recommendation! More
She was a great sales person! And we recommend anyone to go see Tiffany to get a car! Thanks again! We love our car! We will Definitely will be back! go see Tiffany to get a car! Thanks again! We love our car! We will Definitely will be back! More
Tiffany Kruzer is excellent. No pressure, she listened to what I wanted, answered all of my questions, and then made it happen. Darin Czuchra is excellent as well. He handled the paperwork and explained to what I wanted, answered all of my questions, and then made it happen. Darin Czuchra is excellent as well. He handled the paperwork and explained everything thoroughly. This is my second car from Ganley Honda and I'm very happy with the experience. More
Dave was a very patient and polite individual. He did not pressure or push us into buying a vehicle. Which is a quality every salesperson should have. He gave us the vehicle we wanted at a very good price an pressure or push us into buying a vehicle. Which is a quality every salesperson should have. He gave us the vehicle we wanted at a very good price and worked with our budget to get us in the pay range we wanted. The overall experience was great. And Dave even came in on his day off to get us in the vehicle we wanted. Another great quality. Selfless service. More
Tara Kulick was friendly & extremely knowledgeable. He went above & beyond the "call of duty" & made the experience of purchasing a new car a pleasure. I will recommend Ganely Honda & especially Taras He went above & beyond the "call of duty" & made the experience of purchasing a new car a pleasure. I will recommend Ganely Honda & especially Taras to my friends & family. More
I have been taking in my 2006 Pilot to Ganley Honda for ALL service and maintenance for 7 years. I would not consider going anywhere else. Everyone I have dealt with has been very nice and professional, es ALL service and maintenance for 7 years. I would not consider going anywhere else. Everyone I have dealt with has been very nice and professional, especially Wendy. When you walk through the door, she is right there to greet you and makes you feel welcome. She is very knowledgeable about all aspects of vehicle maintenance and is very thorough in her explanation of it. She doesn't make you feel like a number, she is very fair and honest and treats you like a valued customer. More