
Ken Ganley Honda North Olmstead
North Olmsted, OH
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I've been a long-time customer at Ganley. The Service Department always goes above and beyond to make sure that I'm treated fairly, professionally, and expediently every time. Department always goes above and beyond to make sure that I'm treated fairly, professionally, and expediently every time. More
We are longtime customers at Ganley Honda. The professional, honest and friendly staff are truly a pleasure to work with. They definitely go above and beyond anywhere else. professional, honest and friendly staff are truly a pleasure to work with. They definitely go above and beyond anywhere else. More
An appointment was set to replace the passenger-side mirror but upon arrival to the appointment, I was informed that the part had not arrived. It would have been nice if the dealership would have been mirror but upon arrival to the appointment, I was informed that the part had not arrived. It would have been nice if the dealership would have been thinking one step ahead and verified that the part would be available for the appointment and reached out to me to reschedule since it was not available. I took time off of work for this adventure and now I get to do it again. Booh! Poor showing on the part of the dealership! And why am I being asked to rate people I do not recall speaking to? I spoke to two people, not sure who they were - poor form. More
Wendy is always so helpful and friendly. I trust my car knowing she is taking care of it. I always recommend family and friends to come to Ganley Honda. knowing she is taking care of it. I always recommend family and friends to come to Ganley Honda. More
Best experience I’ve ever had!!! Tim and team were outstanding!! I can’t thank everyone enough, and Mr. Ganley! Best dealership ever! Thank you! outstanding!! I can’t thank everyone enough, and Mr. Ganley! Best dealership ever! Thank you! More
The customer service individuals are friendly, helpful and explain my repair needs. The repairs are done in a timely manner and I appreciate the free car wash. and explain my repair needs. The repairs are done in a timely manner and I appreciate the free car wash. More
Work completed as expected in time frame specified at reasonable cost. Wendy Fees is always helpful and cheerful, meeting my needs. She has, on occasion, gone the extra mile to satisfy my needs. reasonable cost. Wendy Fees is always helpful and cheerful, meeting my needs. She has, on occasion, gone the extra mile to satisfy my needs. More
I asked to have Kevin Smith to work on my car at time of appt. I was told when I arrived he did not work on Fridays. I Asked Wendy as I have worked with her as long as Kevin about getting a salesman to va appt. I was told when I arrived he did not work on Fridays. I Asked Wendy as I have worked with her as long as Kevin about getting a salesman to value my car. She forwarded me to a young man who than passed me on to a brand new sales person. Nice young man did nothing wrong. Never got a value on my auto, the fact that I got handed off does not set well. I will maybe end my relation ship with Ganley and check out Sunnyside. I think your missing the basics of sales. I am sad to say. More