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Ken Ganley Honda North Olmstead

North Olmsted, OH

4.7
4,032 Reviews

25870 Lorain Rd

North Olmsted, OH

44070

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Showing 4,032 reviews

May 26, 2021

Jacob, my sales rep, was wonderful. He was very attentive and accommodating, no high pressure sales pitch. Because I wasn’t able to drive yet after a N accident, he personally brought my new car to my home, More

by MYF42LIB
Recommend Dealer
Yes
Employees Worked With
Tim Nadvit, Kelly Kidd, Jacob Witkiewicz
Jun 02, 2021 -

Ken Ganley Honda North Olmstead responded

Thank you for the excellent review! We are so thrilled that you had such a wonderful car buying experience with Jacob who helped you every step of the way. We look forward to having you back again soon!

May 26, 2021

Thank you for great service again! I always appreciate your efficiency and the customer area was very clean and supported health guidelines. I felt very comfortable in the dealership. More

by lois-roberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Landino
Jun 02, 2021 -

Ken Ganley Honda North Olmstead responded

Thank you for the 5-star review! We are so glad that you always have such great experiences in the service department and in the customer lounge following our Covid-19 safety guidelines. We look forward to having you back again soon!

May 26, 2021

Excellent service department as always. Never been disappointed as the advisors Wendy and Michael always are courteous and thorough. Work is delivered as promised and on time. More

by gpnovak70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Fees, Michael Landino
Jun 02, 2021 -

Ken Ganley Honda North Olmstead responded

Thank you for the excellent review! We are so happy to hear what great experiences you always have in the service department and working with all of our service advisors. We look forward to having you back again soon!

May 25, 2021

Very little communication with everything he was doing. He never once told me price of car until paperwork was printed, he dinged my credit SIX times for what? More

by TIFFANY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Nadvit, Kelly Kidd
May 26, 2021 -

Ken Ganley Honda North Olmstead responded

We regret that you did not have a 5-star experience with us at Ganley Honda. Thank you for your honest feedback, we appreciate it so we can always strive for improvement.

May 25, 2021

FABULOUS service! The intake staff was great. The car was delivered ON-TIME and always with good status communication throughout. I wouldn;t go anywhere else for service More

by tcully
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Landino
May 26, 2021 -

Ken Ganley Honda North Olmstead responded

Thank you for the excellent review! We are so happy to hear what a positive experience you had in the service department and we also look forward to your next visit to the dealership!

May 25, 2021

Everything was repaired and thoroughly checked out, and I was able to have it completed by the time that I needed it done by! James communicated with me via text and explained pricing and progress before mov More

by BWAKELEY21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Zappitelli
May 26, 2021 -

Ken Ganley Honda North Olmstead responded

Thank you for the 5-star review! We are so pleased that you had such a pleasant experience in the service department working with James who helped make the process so easy. We look forward to having you back again!

May 25, 2021

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by jlb22
Customer Service
Recommend Dealer
Yes
Employees Worked With
Wendy Fees
May 24, 2021

I cant say enough about the service dept. My Honda Odyssey was two months old when I hit something in the road on my way home from work. My rear passenger tire was completely flat. My wife called the More

by MARESCAKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Zappitelli
May 26, 2021 -

Ken Ganley Honda North Olmstead responded

Thank you for the fantastic review! We are so glad that you had such a positive experience in the service department getting a new tire on your Odyssey. We look forward to working with you again!

May 24, 2021

Service was exactly what I would expect. Everyone was professional and wait time was minimal. I’d recommend Ganley Honda to others. Wait area was very comfortable. More

by JSKILBANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Fees, James Zappitelli, Ed Stein, Michael Landino, Hadyn Fagerhaug
May 26, 2021 -

Ken Ganley Honda North Olmstead responded

Thank you for the positive review! We are pleased that you had a positive experience in the service department and with everyone you worked with. We look forward to your next visit to the dealership!

May 23, 2021

Only needed an oil change and as always, Wendy was courteous and friendly when we arrived. Although busy had the oil change done in a timely manner. More

by TIMCATH970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Fees
May 26, 2021 -

Ken Ganley Honda North Olmstead responded

Thank you for the 5-star review! We are so thrilled that you always have such positive experiences in the service department working with Wendy. We look forward to having you back in the dealership again!

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