Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Honda North Olmstead
North Olmsted, OH
4,032 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 4,032 reviews
February 10, 2021
They fixed my tire and did my oil change quickly and efficiently. Could use a larger waiting area during Covid so people are farther apart. efficiently. Could use a larger waiting area during Covid so people are farther apart. More
by natedoggsd
Verified CustomerEmployees Worked With
Ed Stein, Michael Landino
February 06, 2021
The service that I received is fantastic and trustworthy. James Zappitelli is the anchor for Ganley Honda service he’s someone who everyone can trust and treats you like your most important, you walk away wi James Zappitelli is the anchor for Ganley Honda service he’s someone who everyone can trust and treats you like your most important, you walk away with the best service you can get and with a fair price. More
by LWJORDAN65
Employees Worked With
James Zappitelli
February 06, 2021
I received great service and recommendations on other service components I may need. I appreciated the positive customer service during my visit from all staff I came into contact with. service components I may need. I appreciated the positive customer service during my visit from all staff I came into contact with. More
by N.S.
Employees Worked With
Wendy Fees
February 05, 2021
Service was fast and outstanding, Michael at the desk was great. The department was able to fix a leaking tire as well as perform a software update that was recalled.I was very happy with everything. great. The department was able to fix a leaking tire as well as perform a software update that was recalled.I was very happy with everything. More
by MPGLASENAPP
Employees Worked With
Michael Landino
February 05, 2021
From the time I first contacted the Service Dept (James, you were great to work with) to the time I picked up my vehicle at Ganley, they were nothing but professional. They diagnosed my issues, completed t you were great to work with) to the time I picked up my vehicle at Ganley, they were nothing but professional. They diagnosed my issues, completed the repairs fast and did it all at a fair price. I have found my new go to for Honda service! More
by JPROWAN81
Employees Worked With
James Zappitelli
February 05, 2021
I have always had a great experience at Ganley Honda in North Olmsted. Michael and Wendy always provide top notch customer service, and I will continue having my vehicles serviced here. North Olmsted. Michael and Wendy always provide top notch customer service, and I will continue having my vehicles serviced here. More
by john.grecol
Employees Worked With
Wendy Fees, Michael Landino
February 04, 2021
I love the service, always welcoming and friendly, willing to help me with any needs that my car require. Very professional and helpful when explaining the process. willing to help me with any needs that my car require. Very professional and helpful when explaining the process. More
by COLONCRISTI
Employees Worked With
Michael Landino
February 03, 2021
When I first started looking for a car and didn't know much I came into Ganley Honda to look at what they had and get some information. The first person who greeted me at the door took me out to see a Hon much I came into Ganley Honda to look at what they had and get some information. The first person who greeted me at the door took me out to see a Honda Civic and we went for a test drive. I told them at least 5 or 6 times I was there to see what they had and learn about their cars and planned to decide soon, which was never acknowledged. I was led inside to see what the cost of the vehicle would be, and after being shown 72 month loan terms I asked to see what 3 or 4 years would look like. I asked if I could take the sheet with the payment information home because this was an important decision. To this I was told no I couldn't take it home, that I was wasting time, and they were the number 1 dealership for a reason. I repeated that I would like to come back after thinking about it. The salesman got up and returned with the manager who introduced himself and said he knew I was hesitating, but that I should buy the car that day before someone else got it, or that I should give them a $1,000 refundable deposit to hold it. I again said no, and thankfully the pressure tactics stopped there and I left. The salesman didn't give me back my drivers license after the test drive either, and I had to go back the next day and get it. They got me to come back in but I was not only uncomfortable there at that point but angry. Why is spending 15-30 minutes at a dealership to learn about their cars a waste of their time and why can't a customer be respected the first time when they say they're looking? If the salesman had not tried to hard close me that day I probably would have bought a car from him by now. I haven't gone back and since then I've done a lot more research to prevent from being railroaded like this, and I refuse to be treated like that again. More
by carbuyer31
Employees Worked With
Would prefer not to name employee
February 03, 2021
I have very much appreciated Ganley Honda’s service dept. Service Mgr Ed Stein is always welcoming and cordial. Wendy Fees, Service Advisor, has continually taken care of my needs and concerns the past 14 Service Mgr Ed Stein is always welcoming and cordial. Wendy Fees, Service Advisor, has continually taken care of my needs and concerns the past 14 years. She is a pleasure to see when she greets me for my appointments. Wendy accommodates my request to have Jim Mokowski service my vehicle. I very much appreciate Jim’s expertise, and knowledge - how he takes the time to explain and answer questions I’ve had over the years. Thank You, Bill Gill More
by WARRIORLIFTINGCLUB
Employees Worked With
Wendy Fees, Ed Stein
