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Ken Ganley Honda North Olmstead

North Olmsted, OH

Overview
Reviews
4.7
4,063 Reviews
Call Dealership (440) 750-2461
View Awards

25870 Lorain Rd

North Olmsted, OH

44070

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Showing 2,279 service reviews

October 18, 2025

I needed a power side door operation repair on my 2012 Odyssey and found the service department to be very accommodating. James Zapatelli was very helpful and a real pro. Thanks for a great experience! More

by sherlock492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Zappitelli
Report | Print
Oct 21, 2025 -

Ken Ganley Honda North Olmstead responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 09, 2025

Had a fast and friendly service appointment. Was welcomed inside,Nicely greeted in the service lane and by the advisor Michael. Very nice and clean waiting room with complimentary snacks. Great More

by Skevin18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Stein, Michael Landino
Report | Print
Oct 13, 2025 -

Ken Ganley Honda North Olmstead responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 22, 2025

Fast timely and reliable friendly service. Comfortable setting while I waited. I’m ready to bring my other vehicle in. More

by Bhertl1049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Landino
Report | Print
Sep 24, 2025 -

Ken Ganley Honda North Olmstead responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 15, 2025

They are a bunch of money grabbing clowns. When does a 2 year old car with 15000 miles need new brake fluid?.? That was a $250 money grab. Not again folks!!!! More

by Youreshit
Recommend Dealer
No
Employees Worked With
Ed Stein
Report | Print
Aug 17, 2025 -

Ken Ganley Honda North Olmstead responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Honda North Olmsted did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 06, 2025

great service group. In take people know their stuff. Straight forward attitude with knowledgeable and attentive staff. Waht a great idea! More

by bforsgren1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Landino
Report | Print
Aug 06, 2025 -

Ken Ganley Honda North Olmstead responded

Hello, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 28, 2025

Everything went well. The oil change, tire rotation, and the recall were finished before 5 pm. Dan was great. More

by KSullenberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Crites
Report | Print
Jul 30, 2025 -

Ken Ganley Honda North Olmstead responded

Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

July 24, 2025

Always Very friendly. The work was done on time as promised. Waiting area is clean and provided refreshments. More

by Pdarrah52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Zappitelli
Report | Print
Jul 26, 2025 -

Ken Ganley Honda North Olmstead responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 24, 2025

We like the service and we like the people. We’ve never had any problems.. More

by drobny555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Fees
Report | Print
Jul 26, 2025 -

Ken Ganley Honda North Olmstead responded

Hi, thank you for taking the time to leave a review for us at Ken Ganley Honda North Olmsted. We're happy we could meet your expectations!

July 23, 2025

The staff here is fantastic. Very helpful. Not sure I’ll buy a Honda again though. We’ve had two parts fail after only four years and neither was covered by the warranties. If I More

by Dcp014
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Fees, James Zappitelli, Ed Stein, Michael Landino, Hadyn Fagerhaug
Report | Print
Jul 25, 2025 -

Ken Ganley Honda North Olmstead responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

July 18, 2025

Wendy Fees was very helpful and professional working with me in the service department today More

by brianchris1569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Fees
Report | Print
Jul 20, 2025 -

Ken Ganley Honda North Olmstead responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Honda North Olmsted. Please don't hesitate to reach out if there's anything additional we can do for you.

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