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Ken Ganley Kia Alliance

Alliance, OH

4.7
481 Reviews
Ken Ganley Kia Alliance appreciates your taking the time today to visit our website, and we hope you'll decide to visit us in person soon. Our website was designed to help you easily find the information you need. Whether you're looking to buy a new or used vehicle, explore lease options, get a value for your trade-in, or apply for financing, the information you need is here. We also make it easy to book a test drive or schedule service. Enjoy exploring our website at your leisure knowing that if you ever have questions or concerns, the dedicated team at Ken Ganley Kia Alliance is always available to assist you, by phone, email, or in person at our Alliance dealership. Please do not hesitate to contact us with any questions you may have. Our staff will answer all inquiries in a timely fashion. We look forward to doing business with you!
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2010 W State St

Alliance, OH

44601

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Showing 481 reviews

June 15, 2023

Jamie was very helpful and throughly explained everything that was going on. She did a fantastic job! More

by Misswelk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Jun 19, 2023 -

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2023

Jaime is an excellent service advisor I appreciated her providing explanation of the services provided on my vehicle. Thank You! More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Jun 15, 2023 -

Ken Ganley Kia Alliance responded

Hello Elizabeth, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. If you have any further questions, please give us a call. We're always happy to help!

May 28, 2023

Corey was absolutely amazing, was so helpful and put us in our dream car. Could not recommend this dealership and Corey more. More

by Amylewis0504
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Donchess
May 31, 2023 -

Ken Ganley Kia Alliance responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Alliance! If you have any further questions, please give us a call. We're always happy to help!

May 26, 2023

Marcus and his Service Team does an excellent job every time I bring my car in for service. They are extremely professional and courteous. I always enjoy their friendly service !!! More

by mrmcareer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
May 29, 2023 -

Ken Ganley Kia Alliance responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Alliance! If you have any further questions, please give us a call. We're always happy to help!

May 25, 2023

The people are very friendly and helpful. My advisor, Jaime was very kind and attentive. The visit went smoothly. More

by rn04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
May 29, 2023 -

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 12, 2023

Great service as always! Rachelle is so knowledgeable and takes great care of me every time! They get me in and out so quick for oil changes. The technician Cory drove my car More

by Angie I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Weatherholt
May 15, 2023 -

Ken Ganley Kia Alliance responded

Hi Angie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 07, 2023

I see someone else back in 2019 had a service contract added into his final price before he went to finance. Happened to me this week on a new car where it is absolutely worthless so they are still doing More

by uknowwho
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Todd Davis
Apr 09, 2023 -

Ken Ganley Kia Alliance responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

Apr 21, 2023 -

Ken Ganley Kia Alliance responded

Dear uknowwho,, Unfortunately, we are unable to reach out to you since we cannot identify you. We would really like to discuss your concerns so that we can improve our customer service. Please reach out to our General Manager, Dan Smith, at 330-362-4485. We look forward to speaking to you.

Apr 22, 2023 -

uknowwho responded

As I said, my contract was corrected after I caught the deception and brought it to the GMs attention when I spoke to him so he does know who I am. Not sure what else he could do other than to review every new car lease or purchase that includes a service contract from the past few years, contact the customer to confirm they knowingly wanted it after explaining how it is unnecesary since all new Kias have a 5 Yr, 60,000 mile manufacturers warranty and see if the customer would like the price refunded (plus interest). That would be great! Until that happens, I can only warn everyone to be EXTREMELY cautious and check every detail.

March 06, 2023

The service department has always been very helpful this is my 3 rd Kia vehicle! Jamie service department was very friendly & answered my questions! More

by Trina
Recommend Dealer
Yes
Employees Worked With
Jamie service department Alliance , Dan Kelly
Mar 08, 2023 -

Ken Ganley Kia Alliance responded

Hi Trina, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Alliance! If you have any further questions, please give us a call. We're always happy to help!

March 02, 2023

Excellent care, and wonderful customer service! Jaime took great care of me, and I was out the door in the time promised. More

by Schrock.lisa
Recommend Dealer
Yes
Employees Worked With
Jaime
Mar 07, 2023 -

Ken Ganley Kia Alliance responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Kia Alliance. If you have any further questions, please give us a call. We're always happy to help!

March 01, 2023

Haven was a great person to work with, she knew what she was talking about and was quite knowledgeable. Great buy for the car! More

by Fcranston16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Haven
Mar 06, 2023 -

Ken Ganley Kia Alliance responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. If you have any further questions, please give us a call. We're always happy to help!

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