Back

Ken Ganley Kia Alliance - Service Center

Alliance, OH

4.8
118 Reviews

118 Reviews of Ken Ganley Kia Alliance - Service Center

Sort by
June 12, 2024

The service department has clear communication and prompt, efficient service. The waiting area is comf with complimentary snacks and drinks. More

by mikezimmerman1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service desk employee
Jun 13, 2024 -

Ken Ganley Kia Alliance responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

June 07, 2024

I came here for an oil change. Everyone I encountered was kind & everything was done efficiently! More

by Erin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Jun 09, 2024 -

Ken Ganley Kia Alliance responded

Hello Erin, thank you for your kind words! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2024

I needed to have some warranty work done. I waited for the work to be done. The waiting area is comfortable is stocked with coffe, soda, snacks etc. The work took a little longer than expecte More

by Ohgrma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Lowe
Jun 07, 2024 -

Ken Ganley Kia Alliance responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 30, 2024

This dealership went above and beyond in helping me both solve & resolve my issue with a KIA Optima. Staff was knowledge and people customers first, very impressed with them. More

by shane_tiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime L. - 11/10 stars!
May 31, 2024 -

Ken Ganley Kia Alliance responded

Hi, thank you for taking the time to leave a review for us at Ken Ganley Kia Alliance. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 29, 2024

Wonderful as always. Missed the complementary homemade cookies . Love my new windshield wipers.Always love the Car and window washed More

by Teri Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
2 ladies at service desk 5 stars love them
May 31, 2024 -

Ken Ganley Kia Alliance responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 24, 2024

You did a software update and now nothing electronic works in my car. Clock navigation system Radio, not happy More

by skipper610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob
May 26, 2024 -

Ken Ganley Kia Alliance responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 22, 2024

Bought our Kia Sorento in February and the sales department was ok. Took it back for our first oil change and the service manager was incredibly rude to my husband, giving us dirty looks, and annoye More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of her name
Jul 09, 2024 -

Ken Ganley Kia Alliance responded

Hi. I am really sorry to hear you did not have a pleasant experience with us. We do our best to accommodate every one and make sure you are happy. Hopefully you will keep us in mind in the future.

May 11, 2024

Everyone and everything was great! Jaime always takes care of us. Great service and parts depts. More

by Tleish82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Welsh
May 12, 2024 -

Ken Ganley Kia Alliance responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 09, 2024

I had 3 recalls and they completed all of them in a timely manner. Very friendly service department. More

by Jankuhn49
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Double
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Ken Ganley Kia Alliance responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 07, 2024

Was told that she would let me know about tires and brakes, still waiting! Said computer was not functioning properly. More

by Senn.joyce430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 09, 2024 -

Ken Ganley Kia Alliance responded

Hi, thank you for your feedback. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

...
6
...