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Ken Ganley Kia Alliance - Service Center

Alliance, OH

4.8
122 Reviews

122 Reviews of Ken Ganley Kia Alliance - Service Center

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July 30, 2024

Very efficient and friendly. The waiting area was clean and well appointed with drinks and snacks which made the wait enjoyable. Will definitely be returning for service. More

by ambaker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service
Jul 31, 2024 -

Ken Ganley Kia Alliance responded

Thank you so much for the great feedback! We really try to take care of our guests. Let us know if you need anything in the future. Have a great day!

July 26, 2024

We have had great service in the service department and in the sales department. Service is always able to get our vehicles in within a reasonable timeframe based on the concern or maintenance needed, th More

by mandyd1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Dept! , Dave Heath
Jul 27, 2024 -

Ken Ganley Kia Alliance responded

Hi, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 25, 2024

Courteous,, efficient. They do an awesome job taking care of their guests.would recommend to all my friends. I love KIA !!!! More

by kkiser58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Ken Ganley Kia Alliance responded

Thank you for the awesome review! We are always here to help if you need anything in the future! Have a spectacular day!

June 20, 2024

Took my kia Optima in for service and everyone was very friendly and courteous. My final bill was a bit lower than the estimate and that's always a good thing. And finally, "I want to see ya in a Ken Ganl More

by bakemats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vogt
Jun 21, 2024 -

Ken Ganley Kia Alliance responded

We so appreciate the nice review! And "We wanna see ya in a Ken Ganley Kia"...love it! Have a great day!

June 12, 2024

The service department has clear communication and prompt, efficient service. The waiting area is comf with complimentary snacks and drinks. More

by mikezimmerman1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service desk employee
Jun 13, 2024 -

Ken Ganley Kia Alliance responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

June 07, 2024

I came here for an oil change. Everyone I encountered was kind & everything was done efficiently! More

by Erin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Jun 09, 2024 -

Ken Ganley Kia Alliance responded

Hello Erin, thank you for your kind words! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2024

I needed to have some warranty work done. I waited for the work to be done. The waiting area is comfortable is stocked with coffe, soda, snacks etc. The work took a little longer than expecte More

by Ohgrma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Lowe
Jun 07, 2024 -

Ken Ganley Kia Alliance responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 30, 2024

This dealership went above and beyond in helping me both solve & resolve my issue with a KIA Optima. Staff was knowledge and people customers first, very impressed with them. More

by shane_tiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime L. - 11/10 stars!
May 31, 2024 -

Ken Ganley Kia Alliance responded

Hi, thank you for taking the time to leave a review for us at Ken Ganley Kia Alliance. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 29, 2024

Wonderful as always. Missed the complementary homemade cookies . Love my new windshield wipers.Always love the Car and window washed More

by Teri Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
2 ladies at service desk 5 stars love them
May 31, 2024 -

Ken Ganley Kia Alliance responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 24, 2024

You did a software update and now nothing electronic works in my car. Clock navigation system Radio, not happy More

by skipper610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob
May 26, 2024 -

Ken Ganley Kia Alliance responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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