Back

Ken Ganley Kia Alliance - Service Center

Alliance, OH

4.8
115 Reviews

115 Reviews of Ken Ganley Kia Alliance - Service Center

Sort by
October 05, 2023

You took 34 days to fix my vehicle. Were rude and unhelpful. Only when I had physically come in to talk about my vehicle did anything happen. You left me without a vehicle for over a mo More

by Jussie05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachelle, Jamie, Justin and whichever manager was working on Thursday September 28th, Craig Fountain
Oct 07, 2023 -

Ken Ganley Kia Alliance responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 15, 2023

Jamie was very helpful and throughly explained everything that was going on. She did a fantastic job! More

by Misswelk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Jun 19, 2023 -

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2023

Jaime is an excellent service advisor I appreciated her providing explanation of the services provided on my vehicle. Thank You! More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Jun 15, 2023 -

Ken Ganley Kia Alliance responded

Hello Elizabeth, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. If you have any further questions, please give us a call. We're always happy to help!

May 26, 2023

Marcus and his Service Team does an excellent job every time I bring my car in for service. They are extremely professional and courteous. I always enjoy their friendly service !!! More

by mrmcareer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
May 29, 2023 -

Ken Ganley Kia Alliance responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Alliance! If you have any further questions, please give us a call. We're always happy to help!

May 25, 2023

The people are very friendly and helpful. My advisor, Jaime was very kind and attentive. The visit went smoothly. More

by rn04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
May 29, 2023 -

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 12, 2023

Great service as always! Rachelle is so knowledgeable and takes great care of me every time! They get me in and out so quick for oil changes. The technician Cory drove my car More

by Angie I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Weatherholt
May 15, 2023 -

Ken Ganley Kia Alliance responded

Hi Angie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2023

Rachelle is awesome and makes sure you are taken care of! Love seeing her each time. More

by amheaton0917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachelle, Craig Fountain
Feb 27, 2023 -

Ken Ganley Kia Alliance responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. Thank you so much for your feedback! We hope you have a great day!

February 22, 2023

Ken Ganley KIA Alliance is GREAT! Setting a service appointment is smooth and easy in just a few short minutes online. The staff courteous, meticulous and very accommodating when it' More

by J.W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Feb 25, 2023 -

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

February 18, 2023

Rachelle has been wonderful! The Kia process to get out problem resolved is a huge disappointment, however that’s not a reflection of Rachelle’s job. More

by natalie.williams
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle
Feb 20, 2023 -

Ken Ganley Kia Alliance responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Feb 20, 2023 -

natalie.williams responded

Your dealership isn’t the problem at all! It’s Kia as a whole. Again Rachelle did a great job!

February 17, 2023

Jamie was my service contact. She was very polite and helpful. She took care of my issue with my car. More

by William Sprankle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Feb 19, 2023 -

Ken Ganley Kia Alliance responded

Hi William, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. We are always more than happy to assist you if anything else comes up. Take care!

...
9
...