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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.4
2,259 Reviews
Call Service Center (877) 544-6719

2,259 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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May 10, 2025

My service advisor is very good and friendly. She make sure that I was informed about other services. More

by billwoo24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Gillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025

This dealership has the best customer service I’ve experienced so far. Everyone is very inviting and helpful. More

by Destinyann252002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savir Diclo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Medina Five Stars
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May 08, 2025

Very clean and up to date. Help was very thoughtful and great! Hope he gets a big raise! More

by Klutz617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 10, 2025 -

Ken Ganley Kia of New Port Richey responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

May 07, 2025

On time and very friendly service explained all that was being done went over everything when done More

by jandjlane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech
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May 10, 2025 -

Ken Ganley Kia of New Port Richey responded

Hello Jandjlane, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 02, 2025

John was very helpful. I had a nail in my tire and he was able to get me an appointment the next day. Replaced the tire and rotated my tires and even got an oil change in l More

by tigger101756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service Department
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May 05, 2025 -

Ken Ganley Kia of New Port Richey responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia New Port Richey. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 02, 2025

my service advisor was able to help me right away and kept me informed with the service updates. I was also able to get a loaner car which was a nice surprise. so from my experience at this dealership is More

by Tony B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Gillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : bill linderman
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May 05, 2025 -

Ken Ganley Kia of New Port Richey responded

Hi Tony, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Kia New Port Richey. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 30, 2025

I love them. They all treated me like someone special. From the time I walked in for the first time until I left for the last time . I bought my first Ken Ganley More

by gmargaret075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jozsa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can't remember
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May 02, 2025 -

Ken Ganley Kia of New Port Richey responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 29, 2025

The Service Advisor Tiffany France was excellent with my service. The Technician did exactly work. More

by cimino567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany France
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May 01, 2025 -

Ken Ganley Kia of New Port Richey responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia New Port Richey. Feel free to reach out to us if you need anything. Have a wonderful day.

April 28, 2025

THE SERVICE ADVISORS AT THIS DEALERSHIP SHOULD ALL BE FIRED! THEY'RE ALL RUDE AND MEAN AND STUPID AND LAZY!!!!!!!!!!!!!!!!!!!!!! THIS DEALERSHIP HAS THE WORST SERVICE ADVISORS IN THE WHOLE WORLD!!!!! More

by sammy.rich1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Botting
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Medina
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Apr 29, 2025 -

Ken Ganley Kia of New Port Richey responded

We're truly sorry to hear about your recent experience and the frustration it caused. This is not the level of service we strive to provide, and we take your feedback seriously. We understand how important it is to be treated with respect and professionalism, and we regret that we fell short in your case. We would appreciate the opportunity to learn more about what happened so we can address the situation directly and make improvements. If you're open to it, please contact our Service Manager Nick Dorsey at 727-645-0989 or Ndrsey@ganleyauto.com so we can better understand your concerns. Thank you for taking the time to share your feedback—we're committed to doing better.

Apr 30, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia New Port Richey did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 26, 2025

Ganley Kia has been helpful in resolving my recall problem. It has taken longer than I anticipated but I was recovering from shoulder surgery and didn’t miss not having my car. However, when my wife More

by gmikeyg49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Gillen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Ken Ganley Kia of New Port Richey responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia New Port Richey did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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