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Ken Ganley Kia of New Port Richey - Service Center
New Port Richey, FL
2,312 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,312 Reviews of Ken Ganley Kia of New Port Richey - Service Center
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July 17, 2025
The place is clean and mostly everyone is very nice. I realized my car was sitting outside the waiting area. I waited 10 minutes and went to look for the rep. He was in a meeting. He then finished my pa I realized my car was sitting outside the waiting area. I waited 10 minutes and went to look for the rep. He was in a meeting. He then finished my paperwork. As I cashed out, the cashier in charge training a young lady, was short with her and a little bit demeaning. I went to my car and saw it had the keys inside and had been running all that time. I don't think the keys should have been left in my car. Also, the rep had asked if I wanted it cleaned. Honestly, I couldn't tell. There were dead bugs all over which wasn't there before. All in all, the rep was good, but the other areas need some work. More
by Hoster
Employees Worked With
Harry was the service rep
July 16, 2025
This place is horrible. Do not go there. They said I need to work on my car and have the things they said needed to be done did not need to be done. Plus I had a service con Do not go there. They said I need to work on my car and have the things they said needed to be done did not need to be done. Plus I had a service contract which I said they submitted the claim and it was denied and it was not as to pay out-of-pocket tap two sensors replaced and now I can’t even get reimbursement from the company have the service contract with save yourself a headache and don’t go to the dealership and then when you try to talk to a manager or even the general manager of the dealership you can’t do that they send it to everybody else but a manager I disputed the charge off my credit card because I’m not paying for something I shouldn’t pay for More
by playaplay79
Employees Worked With
Bill service advisor
July 15, 2025
I enjoyed their Customer Appreciation Day while waiting for my service to be completed. Food/drinks and a free tank of gas! I also used a $10 off service coupon that they sent to me and I also got a free c for my service to be completed. Food/drinks and a free tank of gas! I also used a $10 off service coupon that they sent to me and I also got a free car wash with my service. I'd say they took really good care of me! More
by rblbah
Employees Worked With
Eddie Aguayo
July 14, 2025
Made the spot on line and received almost instant confirmation. Arrived on time and the service rep advised the work would take 90 minutes. When I looked at my watch it was 95 minutes and raised my h confirmation. Arrived on time and the service rep advised the work would take 90 minutes. When I looked at my watch it was 95 minutes and raised my head to see him walking over with paperwork. Everything seems fine. It great not to have any hiccups. Thank you. More
by zuri82000
Employees Worked With
Service rep was Eddie Aguayo
July 12, 2025
Salesman Darnell is Great ! !! Will work with you so that you are able to afford the vehicle. The service department is also great, no pressure they keep you in the loop on what !! Will work with you so that you are able to afford the vehicle. The service department is also great, no pressure they keep you in the loop on what is being done with your car. More
by NaeNae
Employees Worked With
Steve
