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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.5
2,269 Reviews

2,269 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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May 27, 2021

Great service; very flexible and patient.Matt our Great service; very flexible and patient. Matt our service specialist was superb. We will return! We had our 60k tune up plus extended warranty rep More

by anorriscrnp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Parker
May 27, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for sharing your great review! We are happy that Matt and the team were able to give you a five-star experience and we look forward to welcoming you back to Friendly Kia in the future.

May 25, 2021

Our maintenance check went great. We had a problem withdrawn warnings on and They solved the problem. They people in the service dept. Are always very helpful and friendly. They always greet you wit More

by rlegrand11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley, Gene Byrd
May 25, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a seamless experience working with the Friendly Kia team. Drive safely, and we hope to see you back next time!

May 25, 2021

It took 3 hrs. for what I was told it would take 1 hr. They told me the car needs repair but on customer report was no mention. They keep taking customer who arrived after me. I had to request to speak wi More

by Gracianoramos
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Xxxxx
Jun 08, 2021 -

Ken Ganley Kia of New Port Richey responded

I'm so sorry that you're upset. This wasn't the experience we wanted for you and I sincerely apologize that your repairs took longer than anticipated. I'd like to speak with you directly to address any outstanding concerns, but I won't be able to find your contact information from this review. Please consider giving me a call. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

May 25, 2021

I am satisfied with the service. My oil change is done although I have no appointment. The service person is always very kind and gives me all information and answers to my questions, so I want to say tha More

by Krystyna Zielinski.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot the name of the person who was helping me.
May 25, 2021 -

Ken Ganley Kia of New Port Richey responded

Krystyna - Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Friendly Kia team. Drive safely, and we hope to see you again down the road!

May 24, 2021

All staff are very friendly, thorough, knowledgeable, helpful staff. I appreciate all they did to help my vehicle become useable and safe again. I highly recommend. More

by elizabetht8877
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley, Harry Parmar, Gene Byrd, Matt Parker, Michael Miley, Janee Powell-Tavares, Todd Englehart
May 24, 2021 -

Ken Ganley Kia of New Port Richey responded

All of us at Friendly Kia are grateful for your positive feedback. We are delighted to hear that you had a great experience with our staff and that they were able to make sure your car was ready for the road. Your business means a lot to us, and we hope to see you next time. Safe travels!

May 24, 2021

My first service was complementary. When I arrived I asked how long it would take. The service advisor estimated an hour. My vehicle was ready when promised More

by nursekim9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Parker
May 24, 2021 -

Ken Ganley Kia of New Port Richey responded

It's wonderful to hear that our service team left a great first impression. Thank you so much for visiting us at Friendly Kia! We are grateful for your feedback and hope to see you next time.

May 24, 2021

Great service and people, great system of providing status and cost updates while waiting, thanks for squeezing me in on and busy day when I didn’t have an appointment. Will definitely be back when I n More

by Dbruff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janee Powell-Tavares
May 24, 2021 -

Ken Ganley Kia of New Port Richey responded

Thanks for the kudos! It is validating to hear that our team is providing our guests with such exceptional service. We always want to make sure our customer's needs come first. Your business means the world to us and we hope to see you at Friendly Kia next time. Have an amazing day!

May 24, 2021

Service dept was very polite and helpful with everything that was performed. Explained allto me, so that I understood. This was a recall, no cost. More

by Kj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley
May 24, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for choosing Friendly Kia for your service needs! It is terrific to hear that our team took such great care of you and your vehicle. Safe travels and we hope to see you again!

May 24, 2021

Harry was very efficient. He communicated what was wrong with my vehicle and kept me posted on the progress. Hats off to the mechanics that worked on my car for getting it completed fast. The car drives won More

by mlmckone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar, Todd Englehart
May 24, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Friendly Kia, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 24, 2021

In and out! Service was completed in the time promised and had time to get car washed too! Friendly staff. Easy to schedule appointment. Thanks. More

by linda.beckman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Parker
May 24, 2021 -

Ken Ganley Kia of New Port Richey responded

Thanks for the kudos! In order to deliver the best experience possible, we try to set high expectations for ourselves. We are thrilled to hear that our service team provided exceptional service during your visit. We're so glad to receive your positive review and we hope to see you back at Friendly Kia. Have an amazing day!

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