Ken Ganley Kia of New Port Richey - Service Center

Excellent service All personal where very helpful and treated me like family. Wait time was alittle longer then expected but it was worth the wait and my car was done c All personal where very helpful and treated me like family. Wait time was alittle longer then expected but it was worth the wait and my car was done correctly. More

Very pleased with service. Required service from this dealer, needed new battery, oil change, and other services that were required for my vehicle. Came and picked up my car an Required service from this dealer, needed new battery, oil change, and other services that were required for my vehicle. Came and picked up my car and returned it at time promised. Staff were very friendly and responsive. More

Bells and Whistles Went in to drop of my '20 Soul to have some of the extras installed. Everyone was very friendly and helpful. They set me up with a loaner vehicle fair Went in to drop of my '20 Soul to have some of the extras installed. Everyone was very friendly and helpful. They set me up with a loaner vehicle fairly quickly, and had me on my way. Recieved a call a few days later stating that the work on my vehicle was complete. Very pleased with how everything turned out. They even detail cleaned my car inside and out. Very pleased and will be back soon for a couple more additions I'm sure. More

Personal Service rep gave feeling of personal interest in my concerns and worked with me in my situation also informative on repairs needed and cost breakdown Service rep gave feeling of personal interest in my concerns and worked with me in my situation also informative on repairs needed and cost breakdown More

OUTSTANDING VISIT I was greeted right away. Cody my service rep., walked me through the whole process letting me know where we stand and how much longer it would be. I was greeted right away. Cody my service rep., walked me through the whole process letting me know where we stand and how much longer it would be. The waiting area was clean, comfy, free internet, donuts, that day's newspaper, and plenty of seating. Every employee that walked through the waiting area went through with a smile on their face (must be a great place to work)!! More

recall & oil change My car had 2 recalls - only 1 was done along with my oil change. Other recall for wires they ordered so i will need to go back to have done . I wa My car had 2 recalls - only 1 was done along with my oil change. Other recall for wires they ordered so i will need to go back to have done . I was told that I needed my filters changed and told service rep that I would have my husband which out / replace. But I am not seeing which filters needed to be replaced there was more than 1 and not listed on my receipt ? or an email with filter information It notes several things that weren't even done . It was raining so there was not car wash done yet it say's it was along with door jams cleaned etc... More

Great fu Harry went beyond to get my issue taken care of. Received a fu call on status not affiliated with any other Kia dealerships. Good job Harry Harry went beyond to get my issue taken care of. Received a fu call on status not affiliated with any other Kia dealerships. Good job Harry More

Frustrated When I purchased my van, whoever resurfaced my rotors did a terrible job. I had to bring it back within weeks to have them shaved down again. In ym ac When I purchased my van, whoever resurfaced my rotors did a terrible job. I had to bring it back within weeks to have them shaved down again. In ym account it stated clearly that due to this I was to have my rotors REPLACED if they caused vibrations again. I called and set up my appointment and was told the rotors were in stock and that the appointment should take about 1.5 hours. I arrived for my appointment and waited with my two toddler. After 1 hour and 15 minutes, Chad came out to tell me my rotors would be resurfaced. I explained to him I was not going to agree to that and that they'd already been resurfaced twice. He continued to argue with me in the waiting room. After he said he would go check, another man came out and was helpful. He made sure I had the rotors replaced and set me up in a rental so that I didn't have to wait as the new rotors wouldn't arrive until 4. He, as well as the woman who gave my kids coloring books and lollipops were amazing! While they did help, I am still frustrated at Chad as well as the fact that I had to drive back and forth since they didn't have the part. When I made the appointment the woman in parts said it was in stock. Was the plan to try and resurface them all along? Why lie and say they were in stock if they weren't? Living in Plant City, it takes 1.5 hours to drive each way. With a 3 and 4 year old in tow, you could understand the inconvenience. We will not be returning nor will I recommend. More

Great people, great, timely service From the moment I dropped off my car, David Quinn was great, knowledgeable, and very friendly. Although they couldn't fix the car that day, they gave From the moment I dropped off my car, David Quinn was great, knowledgeable, and very friendly. Although they couldn't fix the car that day, they gave me a loaner and David did an excellent job of tracking my repair Bd keeping me informed. The car has never run better!!! More