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Ken Ganley Kia of New Port Richey - Service Center
New Port Richey, FL
2,263 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,263 Reviews of Ken Ganley Kia of New Port Richey - Service Center
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May 14, 2019
Kia service Took my 2019 Soul in to have alignment checked. Problem found and fixed. Had complementary car wash, snacks and drinks. Staff were friendly and court Took my 2019 Soul in to have alignment checked. Problem found and fixed. Had complementary car wash, snacks and drinks. Staff were friendly and courteous. More
by Ripley
Verified CustomerEmployees Worked With
Really do not know any names, including John Schmidt., John Schmidt
May 14, 2019
recall My only problem was with the length of the repair. I would have appreciated it if I was told that it would be over an hour so I would have had someon My only problem was with the length of the repair. I would have appreciated it if I was told that it would be over an hour so I would have had someone drive me to Kia and drop off the car and not wait 2-1/2 hours for the repair. More
by cbretz2
Employees Worked With
Cody Brogdon
May 14, 2019
Great service and always FRIENDLY. John Schmidt and Brian Bain ate top notch and are there to explain and advise. Would recommend Friendly to all my frien service and always FRIENDLY. John Schmidt and Brian Bain ate top notch and are there to explain and advise. Would recommend Friendly to all my friends and family. More
by TJMOUNTS
Employees Worked With
Brian Bane, John Schmidt
May 13, 2019
Looking for maintenance I can trust Very busy so some mistakes are inevitable, here are a few: 1. no free car wash, but not a biggie as pressure wash is used and manual says "don't d Very busy so some mistakes are inevitable, here are a few: 1. no free car wash, but not a biggie as pressure wash is used and manual says "don't do that". KIA Sorento manual page 7-96. 2. presented coupon for $29 that mistakenly was not used, ended up paying $66. 3. unable to locate wheel key, didn't bother to ask me even though they knew exactly where I was (sales dept). I was told that they had a "master key" to rotate tires. So I'm not totally sure my tires were rotated even though I was charged for a rotation. More
by jjdraper
Employees Worked With
Joshua Peace, Mike McKnights manager, Mike Mcknight
May 13, 2019
First service on my new Soul-went great. No issues, all was well explained and received itemized invoice showing what was done. Fast and friendly! on my new Soul-went great. No issues, all was well explained and received itemized invoice showing what was done. Fast and friendly! More
by Blkbirdxx
Employees Worked With
Harry Parmar
May 11, 2019
Rude treatment , unsatisfactory service. This is the second time in the past year i have been mis-informed by the same service man(Harry). When he was listing all the things he had to do to m This is the second time in the past year i have been mis-informed by the same service man(Harry). When he was listing all the things he had to do to my car and each time he listed the price i would have to pay, I told him of my service contract...he said very sarcastically, "Well you didn't read the fine print in that contract." He told me that several times. I explained the things that needed to be done and he said it would take 1` 1/2 to 2 hours.(This was at 8:15). After 4 hours ,I went looking for Harry! He said he needed to call and find out if my contract covered the work and it would take another 15 minutes. After 1/2 hour again I went looking for Harry! I told him I wanted my car now! He very sarcastically told me to shut up and listen to him. He proceeded to wait on several more people who had come up behind me as I kept telling him I had to get home to feed my disabled husband. It was now after 12:30. He was very persistent that i had to get a loaner car and leave my car there for repair. When I got my car , the windshield washers still do not spray water on the windshield and the check motor light remains on . Harry said he had to order a part for it This was done in November and it only worked until I got home. I dealt with the arrogant harry in November also. In Nov. Harry also insisted i use a loaner car which caused me to have to get an ambulance to get my husband to the hospital ($400.) This man is a nuisance. More
by pcarpenter4
Employees Worked With
Harry Parmar
May 09, 2019
Exactly what you would hope for! I loved this dealership for the purchase of my car but the last visits were due to an accident with pretty major damage to my car. Brian was excellent I loved this dealership for the purchase of my car but the last visits were due to an accident with pretty major damage to my car. Brian was excellent! He took the time to explain everything to me and give me a timeline of what to expect! When I got my car back he explained everything that was new/done and my car looks and feels like nothing happened right down to the pinstripes! I couldn’t appreciate you guys more!!! More
by BRITTANYANN0520
Employees Worked With
Body Shop, Brian Correa
May 08, 2019
Nice employees made my visit easy and less stressful. Went for a recall notice and the experience was overall easy and everyone we encountered was polite and professional. They were honest about the timef Went for a recall notice and the experience was overall easy and everyone we encountered was polite and professional. They were honest about the timeframe and they cleaned my car very nicely afterward. More
by youngangel13
Employees Worked With
Harry Parmar
May 06, 2019
Excellent customer service The Recall service was completed in a timely manner and I was updated with information on the brake pads. 2013 Kia optima 53,000 miles. The Recall service was completed in a timely manner and I was updated with information on the brake pads. 2013 Kia optima 53,000 miles. More
by DEBRARMAIL
Employees Worked With
Harry Parmar
May 05, 2019
Service my Soul The staff was very helpful and courteous. I had several recall notices on the Kia and they were very quick to resolve those. I would highly recommen The staff was very helpful and courteous. I had several recall notices on the Kia and they were very quick to resolve those. I would highly recommend the service department . More
by Debra6
Employees Worked With
Joshua Peace
