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Ken Ganley Kia of New Port Richey - Service Center
New Port Richey, FL
2,291 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,291 Reviews of Ken Ganley Kia of New Port Richey - Service Center
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December 03, 2018
Terrible, unprofessional, uncoordinated. It was a terrible service. My appointment at 7:30 was useless as I was not helped until 7:42 and my vehicle was not brought in until 7:50. My advisor It was a terrible service. My appointment at 7:30 was useless as I was not helped until 7:42 and my vehicle was not brought in until 7:50. My advisor was not coordinated and was not very helpful with getting my vehicle written up in a timely manner. Proceeded to then tell me I could not watch my vehicle while being serviced and continuously told me to wait in the service area to be done. I do not trust the employees that work on my vehicle as false services have been recommended before that I have already had done at this dealership. The person working on my vehicle did not take note of the appointment either as he was talking with another employee and procrastinating working on my vehicle. My keys were put into one of the technicians pocket and the advisor did not take importance to finding them as I was questioned if I took them. One of the worst experiences I have had at this dealership as there have been multiple of them. I do not believe this dealership has quality employees. More
by Trevor Grimmer
Verified CustomerEmployees Worked With
Harry Parmar
December 02, 2018
Body work to the back end following collision. Brian did a great job of repairing the damage resulting from a rear end collision. Very much appreciate the quality of the work and the speed with whi Brian did a great job of repairing the damage resulting from a rear end collision. Very much appreciate the quality of the work and the speed with which it was completed. More
by DHMWDEN
Employees Worked With
Brian Bain, Body Shop
November 30, 2018
Great service experience We are new to the area and this was our first time using Friendly Kia. Everything they did for us was great from making the appointment to to complet We are new to the area and this was our first time using Friendly Kia. Everything they did for us was great from making the appointment to to completing the service. This included them driving me 20 miles to my home while service was being done and then picking me up when it was completed. More
by billperego
Employees Worked With
David Green
November 30, 2018
Great service Always treated with respect,Adrian's service was 'fast ,and efficient .Will definitely continue to have my car serviced here,and recommend this deale Always treated with respect,Adrian's service was 'fast ,and efficient .Will definitely continue to have my car serviced here,and recommend this dealership to friends . More
by IRONSB1
Employees Worked With
Adrian Behrends
November 29, 2018
Good service Did not to wait for service,was taken care of within 5 minutes. Everything was explained and understood. Very pleased with Harry and other personnel. Did not to wait for service,was taken care of within 5 minutes. Everything was explained and understood. Very pleased with Harry and other personnel. Thanks More
by mtabus88
Employees Worked With
Harry Parmar
November 29, 2018
Friendly KIA lives up to its name!! Came in for our 10000 mile service for our KIA Sorento. Outstanding service and attention to detail. If that wasn’t great enough, they washed our vehi Came in for our 10000 mile service for our KIA Sorento. Outstanding service and attention to detail. If that wasn’t great enough, they washed our vehicle!! Thank you Friendship KIA😁 More
by debbienormanmiller
Employees Worked With
Cody Brogdon
November 28, 2018
Service The only thing I didn't like was one of your employees using the f word over and over with me standing there when i was at the parts counter because o The only thing I didn't like was one of your employees using the f word over and over with me standing there when i was at the parts counter because one of your employees didn't pick her up with the golf cart when it was raining so she had to walk in the rain More
by Tonytiger
Employees Worked With
Cody Brogdon
November 27, 2018
Friendly and knowledgeable service center Fast and friendly service I would highly recommend them before I purchased my optima I shopped other places and I wasn’t satisfied with all the games Fast and friendly service I would highly recommend them before I purchased my optima I shopped other places and I wasn’t satisfied with all the games others tried to pull No games there A+ More
by wilkerson_gary
Employees Worked With
Bill Sizemore, Santos Rivera
November 27, 2018
Great Experience Very happy with all the service writers. Truck was fixed at the promised time frame. Gave me a ride all the way home and picked me back up after servi Very happy with all the service writers. Truck was fixed at the promised time frame. Gave me a ride all the way home and picked me back up after service was complete. Excellent service. More
by Kevin Basahw
Employees Worked With
Cody Brogdon, Santos Rivera, Harry Parmar
November 27, 2018
Shocking Discovery Came in for an oil change & tire rotation. Told service advisor when rotating tires to leave rattling wheel covers off and out of curiosity, asked if Came in for an oil change & tire rotation. Told service advisor when rotating tires to leave rattling wheel covers off and out of curiosity, asked if he knew what kind of wheels were under them. He told me aluminum alloy. I asked if this was common knowledge with the advisors and was told yes. I've complained about the racket the wheel covers made on my last few visits for oil changes. I was not told what was under the noise makers, just some suggestions on how to alleviate the problem. Not once was I told removing the covers would expose the aluminum wheels underneath. The covers have been tossed, but because they were loose for so long, they started rubbing through the powder coat. Very unhappy. More
by DEEZ4288
Employees Worked With
Harry Parmar
