Ken Ganley Kia of New Port Richey - Service Center

Excellent and Friendly Service My wife's 2017 Kia Soul was due for maintenance and the service advisor Hardev (Harry) Parmar was excellent and knowledgeable about what was needed by My wife's 2017 Kia Soul was due for maintenance and the service advisor Hardev (Harry) Parmar was excellent and knowledgeable about what was needed by our vehicle. Excellent crew on who did the maintenance and the complementary car wash on the interior and exterior. Oh...can't forget the cashier that day. I forgot her name but she was in the holiday spirit and made my wife and I smile. More

3 things were done in 1 visit needed new battery in key fob, tps system light was on & corrected, and new software was installed per a recall + a car wash. every body was very frie needed new battery in key fob, tps system light was on & corrected, and new software was installed per a recall + a car wash. every body was very friendly & courteous. Pleasant experience. More

Professional service and on time Everything was fine with the service however, an ongoing issue is not setting my meter correctly when done. It should be set for 5000 miles but they a Everything was fine with the service however, an ongoing issue is not setting my meter correctly when done. It should be set for 5000 miles but they always do 3000. I never reported till now, because this time they didn't even reset for the next service date. The manager and cashier we're fine but the work result is questionable. More

Friendly staff, great service and quick turn around. Arrived early and the handled everything as friendly and efficiently as possible. I'm sorry I didn't catch all the names of the staff I interac Arrived early and the handled everything as friendly and efficiently as possible. I'm sorry I didn't catch all the names of the staff I interacted with, I was dealing with my three year old. More

Surprisingly smooth Friendly welcoming staff, even gave my daughter a coloring book. Helpful service advisor. Had an appointment, they took my ca right in. The wait ti Friendly welcoming staff, even gave my daughter a coloring book. Helpful service advisor. Had an appointment, they took my ca right in. The wait time was a reasonable. Comfortable waiting area. More

My 1st service for my new Kia Niro. Very friendly wonderful staff who made my 1st visit a great one. I will definitely let my friends, family and co-workers know about my experience at t Very friendly wonderful staff who made my 1st visit a great one. I will definitely let my friends, family and co-workers know about my experience at this dealership and service center. More

Putting the customer first! As someone who work with the public I’m always extremely happy with each and every visit with you guys! You guys are thorough, polite, professional, i As someone who work with the public I’m always extremely happy with each and every visit with you guys! You guys are thorough, polite, professional, informative and mort importantly you are customer service at it best!! David was first point of contact when I walked in and let me just say he’s a keeper. He has AWESOME customer service skills! More

Let's hope third times a charm! This is the third time in a month that my 2016 Soul has been in because the check engine light has come on. Each time I have been assured the problem This is the third time in a month that my 2016 Soul has been in because the check engine light has come on. Each time I have been assured the problem was fixed. The second time I was told the car was taken for a test drive and the odometer read 36000 going in and coming out...this last time they drove my car in excess of 100 miles, used more than a half a tank of gas and I was told by my service advisor the gas would be replaced and it wasn't. Also they do a courtesy wash after the service. I was told my car had the gold wash which is an upgrade and my car was never washed. It was dirty, tires were dirty, carpets vacuumed. I'm tired of being told things are done that actually aren't... More

Tail gate malfunction We dropped off our Sorento Sunday for Monday appointment. Never heard from them till we called Tuesday! What happened there?? And we had to call not e We dropped off our Sorento Sunday for Monday appointment. Never heard from them till we called Tuesday! What happened there?? And we had to call not even an email! We emailed Monday night on the website & chatted & was told couldn’t help call tomorrow. So the person we chatted with couldn’t leave a message for us! Poor communication!! This has happened to us before with poor communication! Need to work together as a team!! When we picked up the car the gentleman was very nice & so was the lady that checked us out! More

Went for an oil change and came home with a 2019 Kia Soul Went for an oil change on my 2016 Soul. Kevin Bashaw asked if I would consider a look at a new Soul... The rest is history.. Kevin Bashaw BTW is a ver Went for an oil change on my 2016 Soul. Kevin Bashaw asked if I would consider a look at a new Soul... The rest is history.. Kevin Bashaw BTW is a very knowledgeable guy. More