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Ken Ganley Kia of New Port Richey - Service Center
New Port Richey, FL
2,292 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,292 Reviews of Ken Ganley Kia of New Port Richey - Service Center
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October 29, 2018
Excellent I found everyone to be very friendly and helpful I would recommend your service department to everyone I k ow work was done in a timely manner and lef I found everyone to be very friendly and helpful I would recommend your service department to everyone I k ow work was done in a timely manner and left by car as clean as they found it More
by thepats818
Verified CustomerEmployees Worked With
Harry Parmar
October 29, 2018
Problem solved within the hour Took 2017 Niro in for a squeak and a rattle. A loose bracket was found, tightened and we were on our way in no time. Took 2017 Niro in for a squeak and a rattle. A loose bracket was found, tightened and we were on our way in no time. More
by Roaming
Employees Worked With
David Quinn
October 29, 2018
Service appt The service department is friendly and fast. They didn’t try to “up sell” unneeded service which is a blessing. The complimentary car wash was also The service department is friendly and fast. They didn’t try to “up sell” unneeded service which is a blessing. The complimentary car wash was also nice. More
by abgosney13
Employees Worked With
Santos Rivera
October 29, 2018
Great service !!!!! I was in and out in great time and a special thanks to David who checked me in for my appointment and for taking his time explaining the problem I was I was in and out in great time and a special thanks to David who checked me in for my appointment and for taking his time explaining the problem I was having with my car and all my questions were answered. More
by Pat
Employees Worked With
David Cawthon
October 29, 2018
Stuck on side of road I ended up on the side of the road with a blow out. Was towed to another dealer Crown they just were not my Friendly Kia crew. John was able to get th I ended up on the side of the road with a blow out. Was towed to another dealer Crown they just were not my Friendly Kia crew. John was able to get the tire Crown didn’t have in stock driven down to Crown for my repair. Can’t say enough but thank you John! More
by hollykay568
Employees Worked With
John Schmidt
October 29, 2018
Excellent Everything was great, from start to finish. They looked over everything I asked (which was a list lol). And, Santos was a great guy. A Everything was great, from start to finish. They looked over everything I asked (which was a list lol). And, Santos was a great guy. A More
by Aml0602
Employees Worked With
Nicolette , Santos Rivera
October 29, 2018
Great Glad we can upgrade the car wash at the service area. Overall just great This is my fourth Sorento and I love it. Great car for the $$ Glad we can upgrade the car wash at the service area. Overall just great This is my fourth Sorento and I love it. Great car for the $$ More
by BCREECH0
Employees Worked With
Santos Rivera
October 29, 2018
Worst experience at a dealership ever Let me start by saying I bought two cars from this dealership this year, and we co-signed for my daughter's (yep 3 cars in a year) and I will NEVER g Let me start by saying I bought two cars from this dealership this year, and we co-signed for my daughter's (yep 3 cars in a year) and I will NEVER go back to this dealership for anything EVER! I took my car there for a simple oil change. The hassle started before I even got there as my car requires full synthetic and my confirmation email showed I was set for semi synthetic . I figured no big deal and called them to fix it. The girl on the phone was very nice and apologized for the mix up updated the service and gave me the new price. My car requires 6 quarts, not 5 so I asked if there was going to be an extra charge (I saw a coupon that said limit 5 quarts). She admitted she didn't know and asked me to hold. I was happy for that, as I would rather wait for the right answer then be surprised later. Unfortunately, she came back and assured me that it would cover the 6 quarts if that is what the vehicle called for... that was incorrect. So I show up on the day and am told the 6th quart is extra as the limit is 5. Not a big deal it's self as it's only a $7.00 difference. but the big issue came after the service, I was offered the complementary wash. I said sure I will wait for the wash. 1.5/2hrs later they tell me my car is ready, I pay the bill that jumped from the $69.00 quote to $85.00 and meet the service person outside. My car looks worse then it did before the wash as they used dirty towels to wipe it down. The guy was very apologetic and ran inside to get a towel to try and "touch it up". then I looked inside. despite asking them not to move my seat and even having it listed on the work order guess what they did.. Unfortunately that wasn't the worst of it. As I looked around I saw and pointed out to the tech that the chrome trim on my steering wheel was scratched from being rubbed with something abrasive. The tech tried to "wipe it clean" which of course didn't work as it was scratches and chips, not dirt. Then I noticed my drivers side window now has a one inch scratch in the tint. At this point I was to pissed to think straight, told the tech to move and drove away. Never before have I paid someone to mess up my car. I am still so angry I can't even put it into words. More
by JD
Employees Worked With
I have no idea
October 29, 2018
Friendly people at friendly Kia They were friendly I felt comfortable the other people in the waiting room were warm. They kept us updated about our cars andghe work was good they ev They were friendly I felt comfortable the other people in the waiting room were warm. They kept us updated about our cars andghe work was good they evenfixed a couple recalls on my car. I even looked up my sails man and my internet lady lol More
by DEIDREPRESCODCORKER
Employees Worked With
Other Employees :
Tyler Holt, Donald Mullis, John Armstrong, John Gilliss, Matt Cogswell, Santos Rivera
October 27, 2018
Professional Service The Service Advisor met me at the car as I arrived, took the mileage, offered options during waiting and had the car in the service bay within several The Service Advisor met me at the car as I arrived, took the mileage, offered options during waiting and had the car in the service bay within several minutes. He updated me on the vehicle stat twice, went over the results and had me at checkout and then off the lot in around 45 minutes. Excellent! More
by BRUCE.BEVERAGE
Employees Worked With
David Quinn
