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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.6
2,319 Reviews
Call Service Center (877) 544-6719

2,319 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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July 17, 2025

Excellent services were provided The staff were very good Very reasonable in pricing. Thanks a lot for nice services. More

by Haider Khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin , Sales Advisor
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Jul 19, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for the kind words! We're glad to hear you had an excellent experience with our team and found our pricing reasonable. We truly appreciate your business and look forward to serving you again!

July 16, 2025

This place is horrible. Do not go there. They said I need to work on my car and have the things they said needed to be done did not need to be done. Plus I had a service con More

by playaplay79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill service advisor
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Jul 18, 2025 -

Ken Ganley Kia of New Port Richey responded

We’re sorry to hear about your experience and truly regret that you feel let down. We always aim to provide clear, honest service and work closely with warranty companies to ensure eligible repairs are submitted properly. Unfortunately, service contract providers sometimes deny claims based on their own terms and conditions, which are outside of our control. We also want to clarify that we have documentation of the work completed, and our team made several efforts to assist, including submitting your claim and following up on your behalf. We understand how frustrating these situations can be and we’re still here to help however we can. If you’re willing, please contact our management team directly at 727-645-0989 so we can further review your case and work toward a fair resolution. Your feedback is important, and we’d appreciate the opportunity to make things right.

Jul 18, 2025 -

playaplay79 responded

The dealer tells me sometimes claims are denied well. How can a claim be denied when they never submitted the claim and then because the dealership screwed up, they blame you and accuse me of trying to get free stuff which I am not and then when you try to talk to somebody And this person, I know their name his name is Reese. I guess the service manager you try to talk to him then he’s like well. I’m gonna have my lawyer call you and all that and it’s like really you guys messed up and it’s my fault. I just said go ahead and have your lawyer call me and then I can give your lawyer my lawyer’s number the dealership is not out for any fair resolution. They’re out to rip you all and because of the abuse that I suffer at the hand of this dealership I will never go back there, and I will never ever buy a Kia or Hyundai again because if the manufacture is OK with the Kia dealership treating their customers the way they treated me I do not choose to do business with any of them

July 15, 2025

I already did this once! Am I on a loop to do this again and again??? More

by Tcsjr.pgi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Russ
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Jul 16, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for the 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience. We look forward to welcoming you back again soon!

July 15, 2025

Jeff Russ was amazing. Very attentive and accommodating. Got in and out in a very timely manner. More

by Tcsjr.pgi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Russ
Report | Print
Jul 16, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the great feedback! We're happy to hear Jeff Russ took such great care of you and made your visit smooth and efficient. We'll be sure to pass along your kind words—hope to see you again soon!

July 15, 2025

I enjoyed their Customer Appreciation Day while waiting for my service to be completed. Food/drinks and a free tank of gas! I also used a $10 off service coupon that they sent to me and I also got a free c More

by rblbah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
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Jul 16, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the wonderful review! We’re so glad you enjoyed our Customer Appreciation Day and took advantage of the extra perks—including the free gas, service coupon, and car wash! It’s always our goal to go the extra mile for our customers, and we’re thrilled to hear you felt well taken care of. We look forward to seeing you again!

July 14, 2025

Made the spot on line and received almost instant confirmation. Arrived on time and the service rep advised the work would take 90 minutes. When I looked at my watch it was 95 minutes and raised my h More

by zuri82000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep was Eddie Aguayo
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Jul 16, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for sharing your experience! We're happy to hear everything went smoothly from scheduling to completion. It's great to know our team was timely and transparent, and that your service was handled without any hiccups. We appreciate your trust and look forward to seeing you again!

July 12, 2025

Salesman Darnell is Great ! !! Will work with you so that you are able to afford the vehicle. The service department is also great, no pressure they keep you in the loop on what More

by NaeNae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Jul 15, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the wonderful review! We're thrilled to hear that Darnell took great care of you and helped make your purchase affordable. It’s also great to know our service team kept you informed without any pressure. We appreciate your kind words and look forward to continuing to serve you!

July 11, 2025

Harry was awesome great help definitely went above and beyond for just simple oil change and also mentioned about our warranty on the headlights and trim around our door were fading More

by Christian Rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry parmar
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Jul 13, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the great review! We’re so glad to hear that Harry went above and beyond during your visit—even for a simple oil change. It's that kind of attention to detail, like mentioning your warranty coverage, that makes all the difference. We appreciate your trust and look forward to helping you again soon!

July 07, 2025

It was a friendly efficient visit. The staff was very helpful and knowledgeable I would recommend this dealer. More

by douglas.boyer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harden Parmar
Report | Print
Jul 10, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the kind words! We're so glad to hear your visit was friendly and efficient, and that our team was helpful and knowledgeable. Your recommendation means a lot to us—we truly appreciate it and look forward to seeing you again! 🚗😊

July 06, 2025

Personnel are friendly. New waiting area/accommodations are satisfying. Service hours are complying. Distribution of reptile coupons often. More

by Comsumer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darnel, Devin
Report | Print
Jul 10, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for your feedback! We're glad to hear you’re enjoying our friendly staff, updated waiting area, and convenient service hours. We appreciate your note on the coupons as well—your input helps us continue to improve. Looking forward to seeing you again soon! 😊🦎🚗

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