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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.6
2,295 Reviews

2,295 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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June 11, 2025

I feel confidence when I work with Brad Russ in the service department. He is friendly, attentive, and he really listens. He keeps me up to date on which services my car needs. More importantly, he More

by zitagustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Russ
Jun 13, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for your thoughtful review! We’re thrilled to hear that Brad Russ has earned your confidence and trust. His honesty, attentiveness, and commitment to keeping you informed are exactly what we strive for in our service department. We’re lucky to have him on our team and even luckier to have customers like you. We look forward to continuing to care for your vehicle for many miles to come! 🚗👏

June 10, 2025

Friendly, prompt, spacious waiting area, clean facilities, knowledgeable people, comfortable furniture, did work in the time they had estimsted. More

by Johnerd8989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel DeAlmeida
Jun 13, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for the great feedback! We're happy to hear that you had a comfortable and efficient visit. Providing a clean, welcoming space and sticking to our time estimates are top priorities for us. We appreciate your kind words and look forward to seeing you again! 🚗😊

June 10, 2025

I bought a new car at a different dealership and they said I had 3 free oil changes. I called this dealership beforehand and gave them my information to set up the appointment. Whoever I spoke to tol More

by Oner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Najuch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for sharing your experience—we truly apologize for the confusion and frustration it caused. We understand how important clear communication is, and we're sorry that the information you were given over the phone did not match what happened in store. Please know that we are addressing this internally and will be speaking with all team members involved to ensure everyone is aligned and properly informed moving forward. As a privately owned dealership, we are not required to honor offers or service agreements made by other dealerships. That said, the situation should have been communicated to you more clearly before your visit, and for that, we sincerely apologize. We appreciate your feedback—it helps us improve, and we hope you’ll consider giving us another opportunity to provide a better experience in the future.

June 10, 2025

I have always had a great experience with Ken Ganley Kia. They are always friendly and helpful. Everyone always has a smile and ready to give great customer service. More

by djinterlandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
Jun 13, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for your kind words and continued support! We're thrilled to hear that you've consistently had great experiences with us. Our team takes pride in creating a welcoming and helpful environment, and it's wonderful to know that shines through. We truly appreciate you being part of the Ken Ganley Kia family! 😊🚗

June 06, 2025

Eddie, was great and very informative, never left me wondering how much time I had and was always asking if I needed anything More

by Cinthiav669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Jun 10, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the great review! We're so glad to hear that Eddie took excellent care of you and kept you informed every step of the way. Providing a comfortable and transparent experience is what we strive for—Eddie will be thrilled to hear your feedback! – The Ken Ganley Kia New Port Richey Team

June 05, 2025

Service is quick and professional. Waiting room is comfortable. Everyone is professional Complementary car wash is appreciated More

by bobmallory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 09, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the great feedback! We're happy to hear you had a quick and professional service visit, and that you enjoyed our comfortable waiting area and complimentary car wash. We appreciate your support and look forward to serving you again soon! – The Ken Ganley Kia New Port Richey Team

June 05, 2025

John Thorne in the service department is a rockstar! Always polite and thorough. Always knowledgeable and helpful. More

by brandielizabeth9183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jun 09, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the fantastic review! We're so glad to hear that John Thorne continues to provide outstanding service. He truly is a rockstar, and we’re lucky to have him on our team! We’ll be sure to pass along your kind words. – The Ken Ganley Kia New Port Richey Team

June 03, 2025

The people at this dealership are very professional and they always do a great job. I highly recommend going to Ken Ganley Kia to purchase or service a vehicle. More

by VALS4CON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Jun 06, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for the fantastic review and recommendation! We're proud to have a professional team that takes great care of our customers, and we're glad to hear that reflected in your experience. Whether it's sales or service, we're always here to help. We truly appreciate your support! – The Ken Ganley Kia New Port Richey Team

May 29, 2025

Always a pleasant experience at Kia! Friendly and quick service! Always explain everything thoroughly to me as well. More

by Ludazlovalova33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
May 31, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the kind words! We're so glad to hear you consistently have a pleasant experience with us. We appreciate your trust and look forward to seeing you again! Katharine Stahl

May 29, 2025

Danny was excellent with his communication and customer service. He made sure to always be detailed and ensured my concerns were addressed. Thank you! More

by Cristian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Service
May 31, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the great feedback! We're thrilled to hear Danny provided excellent communication and service. We'll be sure to pass along your kind words—thanks for choosing us! Katharine Stahl