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Ken Ganley Kia of New Port Richey - Service Center
New Port Richey, FL
2,292 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,292 Reviews of Ken Ganley Kia of New Port Richey - Service Center
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July 04, 2018
Service department Pulled up to service drive says park by orange cone someone will be with you. I was the only car there and waiting 10 minutes while advisors watched m Pulled up to service drive says park by orange cone someone will be with you. I was the only car there and waiting 10 minutes while advisors watched me from inside making no effort to greet me. After waiting I walked into the advisors area and asked if they would be able to take my appointment which was at 430 an hour early. The advisor closest to me said no we are too busy. When I said I’d have to reschedule he said ok and then just looked back at his computer. He did not ask my name or offer to reschedule me allowing me to just walk out silently. Now I am going to be overdue for my first oil change which was promised free from your sales department and I will have to pay for it since I will not be returning to your dealership. I hope you resolve these customer service issues in your service department since I had enjoyed my experience in sales. More
by Brookeehardy
Employees Worked With
No one offered their names
July 04, 2018
Oil change Got my oil changed. They were promt and did a good job. I will be back for the stuff i need worked on. They were informative Got my oil changed. They were promt and did a good job. I will be back for the stuff i need worked on. They were informative More
by DEGRAWVICTORIAL
Verified CustomerEmployees Worked With
Justin hagood
July 04, 2018
Very helpful and friendly. Willing to go the extra mile Very kind workers always willing to help.I appreciate all of the helpfulness and to go the extra mile. I appreciate the waiting room while my car is b Very kind workers always willing to help.I appreciate all of the helpfulness and to go the extra mile. I appreciate the waiting room while my car is being serviced in the coffee and snacks available. More
by lwirshels
Employees Worked With
Not sure
July 02, 2018
Oil change It was an Excellent experience this time. My service advisor was professional, knowledgeable, helpful and friendly. The waiting is small and loud but It was an Excellent experience this time. My service advisor was professional, knowledgeable, helpful and friendly. The waiting is small and loud but was clean More
by DEBRA929
Employees Worked With
John Schmidt
June 28, 2018
very friendly and very infomative It was very comfortable and very informative. Never had a KIA waiting area nice and clean. Service man Travis Henderson kept is informed a the way thr It was very comfortable and very informative. Never had a KIA waiting area nice and clean. Service man Travis Henderson kept is informed a the way through our time. More
by ebenezer
Employees Worked With
Travis Henderson
June 28, 2018
I love my friendly kia I was told from another shop my car needed a lot of work I took it to Kia for a second opinion and I didn’t need anything major I felt so relieved and I was told from another shop my car needed a lot of work I took it to Kia for a second opinion and I didn’t need anything major I felt so relieved and thankful for you all More
by mlss.bwns
Employees Worked With
David Cawthon, Emmanuel Thompson, John Schmidt
June 27, 2018
Great Very friendly and good price . service was reasonably priced. Very helpful in explaining the process. Not pushy at all which is very good for customer Very friendly and good price . service was reasonably priced. Very helpful in explaining the process. Not pushy at all which is very good for customer service. More
by PUGLOVE02
Employees Worked With
David Quinn
June 27, 2018
Routine tire and vehicle check Always a pleasant experience. This was a simple tire and overall vehicle check . Free Car wash to boot. Everyone is friendly and the waiting area is Always a pleasant experience. This was a simple tire and overall vehicle check . Free Car wash to boot. Everyone is friendly and the waiting area is comfortable. More
by maggiemae325
Employees Worked With
John Schmidt
June 27, 2018
It was fantastic experience. After arriving at the Kia dealership,iwas immediately greeted and told what service i was going to receive that day. Lead me inside the service depart After arriving at the Kia dealership,iwas immediately greeted and told what service i was going to receive that day. Lead me inside the service department, ask me if there was anything else that need to be looked at on my Kia, i stated "No"...he then ask if i wanted a car wash following my service, i told him "yes", that would be great. He showed me to the lounge area, told me about the amenities, and that the car should be completed in about hour. He came back in fourty five minutes and everything was completed. What great customer service!!! Go Kia!!! More
by law526
Employees Worked With
Ben
June 27, 2018
appointment They were great fitting me into an earlier appointment. Very friendly people and did timely work. I’m very pleased with the service I received They were great fitting me into an earlier appointment. Very friendly people and did timely work. I’m very pleased with the service I received More
by k.youssif
Employees Worked With
John Schmidt
