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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.5
2,270 Reviews

2,270 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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May 14, 2018

Generally great but space is too small to cover. foam cup is harmful for health that you could replace them got paper cup Instead of donuts, simple cookies will be healthier. Donuts contains too mu More

by SEMOANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Taylor
May 30, 2018 -

Ken Ganley Kia of New Port Richey responded

Thank you for sharing your feedback. We value comments and suggestions from our guests as this allows us to maintain and improve the service we provide to meet the most demanding needs of our distinguished guests. Feel free to reach out if you ever need anything else. Regards, Don Mullis, General Manager, c: 252-503-8299; w: 727-815-9611

May 14, 2018

Best in the Biz Service manager John Is always helpful. Makes sure your treated like a VIP. Always avoided dealer service till now. We love our Kia Soul plus👍🏼 More

by phcracker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schmidt
May 30, 2018 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that John was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best regards, Don Mullis, General Manager, c: 252-503-8299; w: 727-815-9611

May 14, 2018

Friendly service; Competent service team Well run customer centric service department. My service writer is very diligent. Even the cashier makes for a pleasant experience. I highly recommend More

by DAVIDKAUFMANFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mt service writer. my cashier. my service manager.
May 30, 2018 -

Ken Ganley Kia of New Port Richey responded

David, thank you for sharing this great feedback with us. We feel our service department is what makes Friendly Kia special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. Best regards, Don Mullis, General Manager, c: 252-503-8299; w: 727-815-9611

May 14, 2018

Vacation prep All I asked for was taken care of rapidly and with great degree of professionalism. Plenty of empty chairs for everyone to be seated and coffee was More

by BILLO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Accounting Fax Machine, Diane Borden, Ginger Dorr, Jill Gentile, John Schmidt, Melissa Drake, Melody Fascher, Ryan Gilliss, Susie Hall, Vince Angelotti
May 30, 2018 -

Ken Ganley Kia of New Port Richey responded

Bill, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Friendly Kia's Service Department. Best regards, Don Mullis, General Manager, c: 252-503-8299; w: 727-815-9611

May 14, 2018

They always do a good job. They did a good service but it took over 2 hours it kinda ruins the rest of the day to finish my errands and they say they have soda compliments but t More

by ASLAMLJ71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Michael Coakley
May 14, 2018

Best Dealership Ever! Friendly Kia is the best dealership around. All of the representatives model the “Friendly” name. I got the best deal on a brand new 2017 Kia Forte an More

by sullivanoliviab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Cogswell
May 30, 2018 -

Ken Ganley Kia of New Port Richey responded

Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Best regards, Don Mullis, General Manager, c: 252-503-8299; w: 727-815-9611

May 14, 2018

Terrible! Car didnt even make it 3000 miles and needed 2400 worth of work. Needed timing belt, new spark plugs, new coil, new injectors,driver door gasket, valv More

by llowry7282
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Holt
Jun 04, 2018 -

Ken Ganley Kia of New Port Richey responded

Thank you for your feedback. Our customers are our top priority and it’s discouraging to hear about your recent disappointment. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you. Regards, Don Mullis, General Manager, c: 252-503-8299; w: 727-815-9611

May 12, 2018

Scheduled Maintenance I'd like to say that this dealership is better than any other dealership I've ever been to. They are knowledgeable, affordable, very friendly and go a More

by Rally Soul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Quinn
May 25, 2018 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Don Mullis, General Manager, c: 252-503-8299; w: 727-815-9611

May 11, 2018

I wait 5 hours to spend a lot of money. I just went for oil change and I was not prepared to spend a lot of money, the service advisor should tell me what is the most needed that I need to d More

by CALITCO1
Recommend Dealer
No
Employees Worked With
Travis Henderson
Jun 04, 2018 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave us your review. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about this issue and work together to make amends. Please contact me at your earliest convenience. Regards, Don Mullis, General Manager, c: 252-503-8299; w: 727-815-9611

May 10, 2018

Professional quick service A+ Swift regocnition that you've arrived. Scheduled for a oil change .First one On new sorrento 18' love this vehicle andlove this dealership. Great More

by jflareau5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The whole service department everyone acting as 1 team nice job.
May 25, 2018 -

Ken Ganley Kia of New Port Richey responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Don Mullis, General Manager, c: 252-503-8299; w: 727-815-9611

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