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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.6
2,314 Reviews

2,314 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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April 28, 2021

Always dependable...one visit and that's it! I have been to other dealers that will try to add areas of service that aren't really necessary. NOT at Friendly Kia! More

by Cem Maier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Byrd
Apr 29, 2021 -

Ken Ganley Kia of New Port Richey responded

Cem - We appreciate your business and your trust in our team. Thank you from all of us at Friendly Kia and safe travels until we see you next!

April 28, 2021

Had just left dealership after getting services done ,was driving and noticed the hood moving up and down I pulled into a store parking lot and yup! They didn't close my hood all the way I was thinking of c More

by jasminev1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar, Gene Byrd
Apr 29, 2021 -

Ken Ganley Kia of New Port Richey responded

Jasmine - Thank you for reaching out. We want our customers to feel confident in the work we do and I'm so sorry that we didn't close your hood. I also apologize for any confusion this email caused. I appreciate this feedback, and if there is anything that I can do to help you, please don't hesitate to give me a call. Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

April 27, 2021

They sanitized my air conditioner and ever since then my car has smelled badly like I’ve put 3 air fresheners in my car just so I can drive it and tolerate the smell .... the guys are awesome but my car sme More

by sheresafaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley, Harry Parmar, Gene Byrd, Matt Parker, Michael Miley, Janee Powell-Tavares, Todd Englehart
Apr 27, 2021 -

Ken Ganley Kia of New Port Richey responded

This review is a bit concerning to read, and I would certainly like to speak with you directly about the smell to see what we can do to make this right. Please don't hesitate to give me a call. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

April 27, 2021

Thanks for asking. Your service was excellent. Keep up the good work. I own 2 KIA automobiles and highly recommend them. Sincerely Calvin Clay Vickers More

by clayvickers624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember his name. By I assure you he was great
Apr 28, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Friendly Kia, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

April 27, 2021

The guys in the service department are professional & courteous. The waiting area is comfortable & the snacks and beverages are appreciated. Don’t mind taking my car in. More

by MIKE.TOMPKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dimaggio, John Armstrong, Matt Parker, Todd Englehart
Apr 28, 2021 -

Ken Ganley Kia of New Port Richey responded

Mike, we appreciate your continued business and your positive review! Thank you from all of us at Friendly Kia and safe travels until we see you next.

April 27, 2021

I scheduled an appointment for a recall. I told them this when I scheduled the appointment. I dropped my car off the day before. I called to find out when my car would be done and was told they didn’t have t More

by abjaza
Recommend Dealer
No
Employees Worked With
We don’t know who was involved
May 12, 2021 -

Ken Ganley Kia of New Port Richey responded

I am very sorry to hear about the delays with your service. It is certainly never our intention to inconvenience our customers so it is disappointing that we have caused you any frustration. I will discuss this with my team and ensure that we are doing everything in our power to expedite the process. If you would like to discuss the details further, please don't hesitate to give me a call. Thank you, John Gilliss - Owner - 727-877-3368

April 22, 2021

I always have a great experience at Friendly Kia. I had a new customer ask me what my experience had been at Friendly Kia, and I told her very, very good. More

by carmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley, Harry Parmar, Gene Byrd, Matt Parker, Michael Miley, Janee Powell-Tavares, Todd Englehart
Apr 22, 2021 -

Ken Ganley Kia of New Port Richey responded

Carmen, thank you for the review! It is always a pleasure to assist you here at Friendly Kia, and it means a lot to know that we earned your recommendation. We look forward to your next visit!

April 22, 2021

Matt Parker was extremely thorough, professional and friendly. Thank you, Matt, for a quick turnaround time so I can get on with the rest of my day. More

by lbshellsteak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Parker
Apr 22, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for the great review! We appreciate your business and are happy to hear that Matt went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Friendly Kia!

April 19, 2021

Service area was clean and offered snacks to help the time go by quickly. When car was completed, service Manager came and detailed all of the items worked on Great job!!! More

by ljnowel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Apr 19, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for commending our team! We are so happy to see this positive feedback about our service and facilities and look forward to assisting you next time at Friendly Kia.

April 19, 2021

Fast and friendly staff very patient listened to the problem with my van very accommodating to handicapped people they even got me a ride back to my home and when my van was ready they picked me up than More

by dallaverdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janee Powell-Tavares
Apr 19, 2021 -

Ken Ganley Kia of New Port Richey responded

We love to see positive feedback and are glad to hear that our team could assist with your auto service needs. Thank you for rating Friendly Kia five stars! If any future issues arise, we will be here to help.

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