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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.5
2,281 Reviews

2,281 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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March 09, 2021

Can't even begin to tell you how bad the service department is but everything bad you have ever heard about most dealership service departments apply here. More

by sleroy159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Janee in service
Mar 24, 2021 -

Ken Ganley Kia of New Port Richey responded

I apologize for the issues you have had with our service department. My name is Gene Byrd and I'm the Fixed Operations Director. Please call me on my cell at 813-376-8235 so we can address your concerns. Thank you.

March 08, 2021

Great staff. Harry did a good job as Service Advisor. Extra credit to Gene for going above and beyond to make it a great experience. More

by kc727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Michael Coakley, Harry Parmar
Mar 08, 2021 -

Ken Ganley Kia of New Port Richey responded

Thanks for trusting Friendly Kia to get the job done. We're happy to hear that Harry was so helpful during your recent service visit and we look forward to taking care of you next time!

March 08, 2021

My experience was better this time around. I've found that if you have an issue, speak to the e manager. They will more than likely make it right. I didn't do that the first time which resulted in furth More

by MarcusPay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 09, 2021 -

Ken Ganley Kia of New Port Richey responded

Marcus, thank you for taking the time to leave us a review! We are grateful that we got another chance to assist you here at Friendly Kia, and it means a lot to know that we improved this time. We look forward to the next opportunity to impress you!

March 08, 2021

Came with another nail..unable to repair..got new tire.. But I need to bring it back this afternoon to have them swap the tires around I have to new tires on the left hand side of the vehicle in its polling More

by dperry10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 09, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave us five stars. We are grateful to have you as a customer here, and I would be more than willing to speak with you directly about your tires and ensure we get this all sorted out for you. Please don't hesitate to give me a call. Thank you, Gene Byrd - Fixed Operations Director - (813) 376-8235

March 08, 2021

Harry was calling to keep me updated on the service of my car. He had it washed, vacuumed, dusted. Professional, kind, informative. Thank you for all you do. More

by midnightmaniac76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Mar 08, 2021 -

Ken Ganley Kia of New Port Richey responded

It is terrific to hear that Harry delivered such thorough, communicative service! Thank you for choosing Friendly Kia and sharing your experience. Have a wonderful day!

March 07, 2021

Always a pleasure to deal with this place. Harry is always friendly and courteous. Oil change went over well and replaced trim was installed and looks great. More

by tambob2336
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Mar 08, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for your continued business and your confidence in Harry! It means a lot to hear that you are a happy Friendly Kia customer and we look forward to assisting you next time!

March 05, 2021

Always a great experience when I deal with Friendly Kia. The service department is top notch, I wouldn't take my vehicle anywhere else ever. More

by mqpiffle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schmidt, Cody Brogdon, Harry Parmar
Mar 05, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for your loyalty to Friendly Kia and your confidence in our service team! We are proud to have you as a customer and we look forward to assisting you next time. Have a great day!

March 05, 2021

Everyone is so friendly there. I’m greeted with respect. thr team service members show they ginuenly care. I love bringing my car there for service. More

by Kailesha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Brogdon
Mar 05, 2021 -

Ken Ganley Kia of New Port Richey responded

We couldn't have asked for better feedback, Kailesha! Thank you for your confidence in the service team here at Friendly Kia - it's always a pleasure doing business with you!

March 05, 2021

Great service. Good customer always on point. I love the idea of the appointment to make the wait time feels less. Overall I’m super happy. More

by berrios1741
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Mar 05, 2021 -

Ken Ganley Kia of New Port Richey responded

There is nothing better than hearing from a happy customer! Thank you for choosing Friendly Kia and sharing your kind feedback. We look forward to welcoming you back next time!

March 05, 2021

Customer service was amazing and they were very honest and transparent about the repairs that needed to be done to the vehicle! Will be back for all future service needs. More

by Rissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Toddee, John Schmidt, Cody Brogdon, Harry Parmar
Mar 05, 2021 -

Ken Ganley Kia of New Port Richey responded

It was our pleasure to assist you, and we're so proud to have gained you as a loyal customer! Thank you for trusting Friendly Kia with your repair and maintenance needs!

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