Ken Ganley Nissan Medina

We bought a 2010 Toyota Avalon in January,2013. We were offered a 5 year warranty that guaranteed the full price refund of $1800 if we did not use the warranty. I had occasion to inquire about the warranty offered a 5 year warranty that guaranteed the full price refund of $1800 if we did not use the warranty. I had occasion to inquire about the warranty as I could not find in writing the refund clause through Fidelity Warranty Services. It was offered through the dealer and had expired.shortly after we bought the car. Upon inquiry, Greg Normando agreed to honor the refund clause and sent a letter to that effect. I am pleased with the outcome and would recommend this dealership and would buy from them in the future. Frank Roman, Fairmont,WV. More

Great experience with great people. every step of the process was explained in detail. I was made to feel comfortable during the process and was offered coffee or a drink while I waited. I will purchase process was explained in detail. I was made to feel comfortable during the process and was offered coffee or a drink while I waited. I will purchase there again. More

Tigh was very friendly, courteous, professional and went above and beyond. Great experience. That means a lot since I normally take cars for an oil change at a third of the price elsewhere in the past. above and beyond. Great experience. That means a lot since I normally take cars for an oil change at a third of the price elsewhere in the past. More

Harold was polite & friendly, as usual. I was 10 minutes early for my appointment but they took my car immediately. Harold gave me time estimate that was accurate. I'll be back. minutes early for my appointment but they took my car immediately. Harold gave me time estimate that was accurate. I'll be back. More

As always, great service, friendly and in a very timely manner. everyone in the building greets me with a smile and a hello. Plus, there was no added charge for catching the two mice in my engine! :) manner. everyone in the building greets me with a smile and a hello. Plus, there was no added charge for catching the two mice in my engine! :) More

AWESOME experience! I stopped by to have my tire pressure checked (indicator light was on). I knew I needed new tires and asked to set up an appointment for the next week. Tigh Shaffer quoted me prices on 3 checked (indicator light was on). I knew I needed new tires and asked to set up an appointment for the next week. Tigh Shaffer quoted me prices on 3 different brand/types of tires to review. During the tire inspection, the service tech discovered a nail in the edge of one tire. I opted to have the tires replaced that day. Knowing that I had stopped in on my lunch break and had no other transportation arrangements, Tigh Shaffer offered to have an employee drive me to/from my work place. I wish I could remember the name of the young gentleman who dropped me off at Fenn Elementary and later picked me up - he was polite and courteous! Like I said, Nissan provides awesome service and this is not a one time occurrence either. I have been provided exceptional service every time that I've stopped in at your dealership. More

I want to express my great appreciation for the wonderful service that I received at Ganley Nissan in Medina. While traveling 4 hours away from home, we had a transmission issue that required immediate serv service that I received at Ganley Nissan in Medina. While traveling 4 hours away from home, we had a transmission issue that required immediate service. Harold assisted us through the whole process and went above and beyond our expectations. He provided a loaner car for us to use to travel back home and even offered to travel 2 hours to meet us to bring our car back to us. I have never had such excellent service before at any car dealership. I would highly recommend this dealership to anyone and I hope that management at this dealership recognizes Harold for his amazing customer service. Thank you again. Nicole Hunter More

I took my car in for an oil change. The waiting time was very short, the staff was very pleasant. It was a fine experience. very short, the staff was very pleasant. It was a fine experience. More

I was very impressed with Tigh's service attitude and his professional manner as we spoke of the service necessary on my Buick. When I brought it in at appointment time he remembered me and everything w his professional manner as we spoke of the service necessary on my Buick. When I brought it in at appointment time he remembered me and everything was prepared. He then called me to mention an additional repair which was necessary, something I thought was wrong but which was overlooked at my previous garage. Your technicians were obviously very meticulous in their assessment and went above and beyond my expectations. My family and I will be back. More

I am satisfied with the service received this past visit to the dealership. Jeff is very helpful and the guy that takes care of us when we first drive in is very very good with customer satisfaction, sorry to the dealership. Jeff is very helpful and the guy that takes care of us when we first drive in is very very good with customer satisfaction, sorry I don't know his name. More