Ken Ganley Nissan Medina

This was my second time for service. The greeter was masked and very friendly. As I sat in the waiting room I realized that only half the staff wore masks. I was seated near the coffee pot which seemed masked and very friendly. As I sat in the waiting room I realized that only half the staff wore masks. I was seated near the coffee pot which seemed to be a gathering spot for employees, who some wore masks some didn’t. I’ve been off since March due to COVID-19 as I’m considered very high risk. Once my car was ready, I paid and walked out to get my car in the reception area. I counted 6 Nissan employees, in uniform not wearing any mask. I couldn’t get in my car quick enough. One was even smoking outside the door, which you could smell. So unless you take the pandemic more serious I will not return. Totally disappointed in the entire staff. Even considered calling the health department but I figure I can tell you directly myself. More

I had set up a service appointment over the phone. I arrived for my scheduled appt and was informed that I didn’t have one scheduled. I was told it wasn’t an issue and it would be 45mins. An hour and a arrived for my scheduled appt and was informed that I didn’t have one scheduled. I was told it wasn’t an issue and it would be 45mins. An hour and a half later I get a call on my phone that my car was finished, I was sitting in the service lobby the entire time. Needless to say, that was frustrating and almost 2 hours later I was finally on the road, but the car hadn’t even been washed. This was an unfortunate visit as I have been going there for years and genuinely like the service. More

Service is always quick and efficient. The Service staff is always professional, courteous, and helpful. I didn't have an appointment, yet the Service Dept was able to get my car in to have new wiper blade is always professional, courteous, and helpful. I didn't have an appointment, yet the Service Dept was able to get my car in to have new wiper blades, front and back, put on and they had the car washed. I was there less than 1/2 an hour. Ken Ganley Nissan's Service Department is always awesome! More

Easy in and out for drop-in regular 5000 mile services. Service waiting area is clean and comfortable and all service personnel consistently demonstrate a positive, courteous demeanor. Love that they wash Service waiting area is clean and comfortable and all service personnel consistently demonstrate a positive, courteous demeanor. Love that they wash my Rogue and I always leave feeling that they appreciate my business. More

Online scheduling is pathetic! Made appointment at 7:30 came to drop off car only to find service didn’t open til 8, Coworker was picking me up, but I didn’t leave car as I was not confident that I even ha came to drop off car only to find service didn’t open til 8, Coworker was picking me up, but I didn’t leave car as I was not confident that I even had appointment. Called service to be told that online scheduling really doesn’t work. I didn’t have a ride back to drop off car, talked to Tigh, explained I was leaving on vacation next morning he went above & beyond to make it right. They picked up & delivered my car back to me within an hour! He renewed my faith in Ganley! Thanks Tigh! More

Everyone at this dealership was top notch. My salesperson Rose was helpful in showing the details of the vehicle etc. but we had the most interaction with Antione in finance. He was who we negot salesperson Rose was helpful in showing the details of the vehicle etc. but we had the most interaction with Antione in finance. He was who we negotiated financing and pricing options. Overall I am extremely happy with the vehicle and would definitely recommend this Nissan dealership over others in the area. More

I cannot say enough good things about my experience with Ken Ganley Nissan. Rose has been working with me for the last 14 months on different incentives to help me obtain my next vehicle. She has been patie Ken Ganley Nissan. Rose has been working with me for the last 14 months on different incentives to help me obtain my next vehicle. She has been patient, kind, personable, and willing to listen to my concerns. I have never felt so confident buying a vehicle until coming to Ken Ganley Nissan. I truly could not be happier with my choice! More

The service department is top notch. They are always friendly and I trust them. They also give me back my car cleaner than when it came in. friendly and I trust them. They also give me back my car cleaner than when it came in. More