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Ken Ganley Nissan Medina

Medina, OH

4.8
1,687 Reviews

5180 Montville Dr

Medina, OH

44256

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Showing 1,687 reviews

July 14, 2020

Exceptional service as usual working with the service department. I appreciate their willingness to go above and beyond. They always provide great service and are polite. More

by ANDREW7782
Recommend Dealer
Yes
Employees Worked With
Tigh Shaffer, Vincent Vectirelis
Jul 14, 2020 -

Ken Ganley Nissan Medina responded

Thank you for your great review.

July 14, 2020

I’m not sure how standing water could get into the floor of my Nissan Rogue and not have a way to drain out, but this is what they told me. It cost over $600 to repair an item that they did not have in stoc More

by SUSA
Recommend Dealer
Yes
Employees Worked With
Tigh Shaffer, Vincent Vectirelis
Jul 22, 2020 -

Ken Ganley Nissan Medina responded

Susa, we are sorry you did not have a great experience at our Dealership. We will have a Manager contact you, if they have not done so already.

July 11, 2020

Great service. Go above and beyond. Thanks Nick. Good communication with customers. Explains service work and future work needed. Very professional. Nick is why I keep coming back for service work More

by KERRY.DEASE
Recommend Dealer
Yes
Employees Worked With
Nick Bena
Jul 13, 2020 -

Ken Ganley Nissan Medina responded

Kerry, we appreciate your business.

July 11, 2020

oil change Quick in and out. My service advisor was very helpful in providing me with quotes for new tires that will be needed within the next few months. More

by JLAPP0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Vectirelis
Jul 14, 2020 -

Ken Ganley Nissan Medina responded

Thank you for your feedback.

July 11, 2020

Good Service Went for the 5K miles maintenance and the staff was friendly even though it s a walk-in and the vehicle is ready within the time proposed. More

by RAVINDRAP509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Strelbicki, Nick Bena, Alyssa Harris
Jul 13, 2020 -

Ken Ganley Nissan Medina responded

Thank you for top-notch review.

July 10, 2020

Very kind and understanding people. They heard my needs and got me in something affordable. Mike Rodriguez is the go to person. Thank you Mike! More

by ASHANTI.WOODS21
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
Jul 11, 2020 -

Ken Ganley Nissan Medina responded

Thank you for your positive feedback.

July 09, 2020

Service department is fantastic. Found me a new dealer now. Super fast and friendly. Highly recommended. Mike got me in right away and my car was done before they said! More

by Brent Armstrong
Recommend Dealer
Yes
Employees Worked With
Mike McNeeley, Vincent Vectirelis
Jul 09, 2020 -

Ken Ganley Nissan Medina responded

Brent, thank you for your great review.

July 09, 2020

No mask was worn by service people Will not use your No mask was worn by service people Will not use your services until a vaccine is available I am 78 years old Have diabetes and kidney cancer I h More

by ALPHABYRD
Recommend Dealer
No
Employees Worked With
Jimmy Koty, Tigh Shaffer, Michael Lamtman, John Arendash, Nick Bena, Alyssa Beaudette, Steven Rader, Joshua Holowatyj, Alyssa Harris, Alyssa Harris
Aug 05, 2020 -

Ken Ganley Nissan Medina responded

We take Covid precautions seriously. All associates wear masks and disinfect there areas frequently.

July 07, 2020

in terms of overall sales AND maintenance this is the best nissan dealership in my area. Ive dealt with other dealerships and they were ok...but there was always some issues with service. Not with Ganley More

by ALEXANDERBOHM
Recommend Dealer
Yes
Employees Worked With
Michael Lamtman, Mike Rodriguez
Jul 07, 2020 -

Ken Ganley Nissan Medina responded

Thank you for your awesome review.

July 07, 2020

Would not recommend this dealership Purchasing a used Pathfinder here and after a month determined the car was too big for college campus use. Contacted our sales rep, Mike Lamtman with More

by LISAK2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Lamtman
Aug 05, 2020 -

Ken Ganley Nissan Medina responded

While you can not return the vehicle you do have the option of trading it in.

Aug 05, 2020 -

LISAK2 responded

Yes - that is what we were trying to do. Trade in the car and get another car. However our sales rep would not assist and nobody at the facility would help other than to direct us to the same sales rep that would continue to not respond.

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