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Ken Ganley Nissan Medina
Medina, OH
1,689 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,689 reviews
May 04, 2020
The service garage has never failed me. I had experienced a failed battery and they fixed the problem quickly. Mike and Vincent do awesome for this dealership. experienced a failed battery and they fixed the problem quickly. Mike and Vincent do awesome for this dealership. More
by SANDYKQUINN
Verified CustomerEmployees Worked With
Mike McNeeley and Vincent V, Tony Szabo, Mike McNeeley, Vincent Vectirelis
May 04, 2020
When ever I need help with my car nissan is there to help me there service department is extraordinary and always helps me when I'm in need. me there service department is extraordinary and always helps me when I'm in need. More
by AJS111299
Employees Worked With
Tigh Shaffer, Mike McNeeley, Vincent Vectirelis, Nick Bena, Alyssa Beaudette
May 02, 2020
Good service, but no Covid 19 precautions were visible at time of service. I was suprised that no staff had masks on and chairs in waiting area were right next to each other. time of service. I was suprised that no staff had masks on and chairs in waiting area were right next to each other. More
by MIKESFACE
Employees Worked With
Vincent Vectirelis
May 02, 2020
Dealer did not keep their word Dealer said they would touch up some paint chips on the used car I purchased. Called several times and felt like I was getting the run around. My husb Dealer said they would touch up some paint chips on the used car I purchased. Called several times and felt like I was getting the run around. My husband showed up on the day he was told to bring the car in only to be told the paint guy wasn't there. He was told we would be contacted to schedule another appointment. Nobody ever called. I called and left a message. Nobody ever returned my call. Very disappointed with this dealer. More
by CDRS6849
Employees Worked With
Mike McNeeley, Steven Rader
May 01, 2020
Overall good experience Jimmy Koty was very helpful throughout my entire car buying experience. I appreciated being able to test drive the Nissan Murano from home. Thank yo Jimmy Koty was very helpful throughout my entire car buying experience. I appreciated being able to test drive the Nissan Murano from home. Thank you! More
by KCWALTER
Employees Worked With
Jimmy Koty
May 01, 2020
I had a transition problem. After one day of keeping the truck I received back in worse condition. Was charged over $500. Feel this was unethical and a effort in bad faith. truck I received back in worse condition. Was charged over $500. Feel this was unethical and a effort in bad faith. More
by timtnttullous
Employees Worked With
Tigh Shaffer, Vincent Vectirelis
May 01, 2020
The only reason I’m giving it 2 stars is because my sales person was very helpful and nice. Otherwise it would’ve been a ZERO. However, we were sold on an extended warranty that included free oil changes and person was very helpful and nice. Otherwise it would’ve been a ZERO. However, we were sold on an extended warranty that included free oil changes and tire rotations. We specifically asked if with this warranty we could go to any dealership as we had just bought a house 2.5 hours away. We were assured that we could go to ANY dealership and they would honor this warranty. They lied 100%. Another dealership even said they get people all the time from Ken Ganley that were told this and they constantly have to turn people away. When I tried calling and speaking with someone about this, I was put on hold for almost 30 minutes only to be hung up on. When I called back I was instructed to leave a voicemail. I did. No one called me back for almost 2 days so I called again. I literally NEVER spoke to anyone at the dealership about it because I kept getting the run around. Finally I just called the company the extended warranty was through and they even said not every dealership accepts them. They were luckily able to find me ONE dealership within 100 miles that would accept their warranty. All in all, we were straight out lied to. We were sold a fake promise. And their customer service is non existent. I do not recommend them to anyone. More
by Errinea
Employees Worked With
John Arendash
April 30, 2020
Consistently every time service exceeds expectations! This team really gels and genuinely cares about every customer that comes in the door. Wouldn't consider another place. This team really gels and genuinely cares about every customer that comes in the door. Wouldn't consider another place. More
by MELMAULDING
Employees Worked With
Tigh Shaffer, Mike McNeeley, Vincent Vectirelis, Nick Bena
April 30, 2020
Excellent service. Timely and informative. Had service there several times and it has always been positive. I feel the waiting area could be a little bigger. there several times and it has always been positive. I feel the waiting area could be a little bigger. More
by PTOWARNICKE1
Employees Worked With
Matt Swords, Tony Szabo, Tigh Shaffer, Bryon Reed, Nick Bena
April 30, 2020
As always a very good experience! The reason I take my cars here is because I trust them! I called Tigh and told him I was almost sure my front brakes needed replace and an oil change The reason I take my cars here is because I trust them! I called Tigh and told him I was almost sure my front brakes needed replace and an oil change!. He set up an appointment and I took it up and Vincient came outside (so I din't have to go inside due to the virus) Tigh must have told him I was coming and he knew exactly what was going on! About an hour later I got a call and Vincent explained what they had found and the brakes did not need done at that time (Pleasant Surprise) he told me they was doing the oil change and wash it, and how much the bill was and I could pick it up in about an hour! went up my car was nice and clean, all work done and keys was under the mat! Really nice they have a curbside service, was wonderful! More
by LSMITH4523
Employees Worked With
Tigh Shaffer, Vincent Vectirelis
