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Ken Ganley Nissan Medina
Medina, OH
1,705 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,705 reviews
May 01, 2020
I had a transition problem. After one day of keeping the truck I received back in worse condition. Was charged over $500. Feel this was unethical and a effort in bad faith. truck I received back in worse condition. Was charged over $500. Feel this was unethical and a effort in bad faith. More
by timtnttullous
Verified CustomerEmployees Worked With
Tigh Shaffer, Vincent Vectirelis
May 01, 2020
The only reason I’m giving it 2 stars is because my sales person was very helpful and nice. Otherwise it would’ve been a ZERO. However, we were sold on an extended warranty that included free oil changes and person was very helpful and nice. Otherwise it would’ve been a ZERO. However, we were sold on an extended warranty that included free oil changes and tire rotations. We specifically asked if with this warranty we could go to any dealership as we had just bought a house 2.5 hours away. We were assured that we could go to ANY dealership and they would honor this warranty. They lied 100%. Another dealership even said they get people all the time from Ken Ganley that were told this and they constantly have to turn people away. When I tried calling and speaking with someone about this, I was put on hold for almost 30 minutes only to be hung up on. When I called back I was instructed to leave a voicemail. I did. No one called me back for almost 2 days so I called again. I literally NEVER spoke to anyone at the dealership about it because I kept getting the run around. Finally I just called the company the extended warranty was through and they even said not every dealership accepts them. They were luckily able to find me ONE dealership within 100 miles that would accept their warranty. All in all, we were straight out lied to. We were sold a fake promise. And their customer service is non existent. I do not recommend them to anyone. More
by Errinea
Employees Worked With
John Arendash
May 01, 2020
Overall good experience Jimmy Koty was very helpful throughout my entire car buying experience. I appreciated being able to test drive the Nissan Murano from home. Thank yo Jimmy Koty was very helpful throughout my entire car buying experience. I appreciated being able to test drive the Nissan Murano from home. Thank you! More
by KCWALTER
Employees Worked With
Jimmy Koty
April 30, 2020
Great atmosphere, very nice people great cars felt really confident in the purchase of my vehicle rose did a fantastic job on getting me in the car I wanted confident in the purchase of my vehicle rose did a fantastic job on getting me in the car I wanted More
by SHAD16
Employees Worked With
Rose Strelbicki
April 30, 2020
Consistently every time service exceeds expectations! This team really gels and genuinely cares about every customer that comes in the door. Wouldn't consider another place. This team really gels and genuinely cares about every customer that comes in the door. Wouldn't consider another place. More
by MELMAULDING
Employees Worked With
Tigh Shaffer, Mike McNeeley, Vincent Vectirelis, Nick Bena
April 30, 2020
Excellent service. Timely and informative. Had service there several times and it has always been positive. I feel the waiting area could be a little bigger. there several times and it has always been positive. I feel the waiting area could be a little bigger. More
by PTOWARNICKE1
Employees Worked With
Matt Swords, Tony Szabo, Tigh Shaffer, Bryon Reed, Nick Bena
April 30, 2020
As always a very good experience! The reason I take my cars here is because I trust them! I called Tigh and told him I was almost sure my front brakes needed replace and an oil change The reason I take my cars here is because I trust them! I called Tigh and told him I was almost sure my front brakes needed replace and an oil change!. He set up an appointment and I took it up and Vincient came outside (so I din't have to go inside due to the virus) Tigh must have told him I was coming and he knew exactly what was going on! About an hour later I got a call and Vincent explained what they had found and the brakes did not need done at that time (Pleasant Surprise) he told me they was doing the oil change and wash it, and how much the bill was and I could pick it up in about an hour! went up my car was nice and clean, all work done and keys was under the mat! Really nice they have a curbside service, was wonderful! More
by LSMITH4523
Employees Worked With
Tigh Shaffer, Vincent Vectirelis
April 30, 2020
The SUV had no breaks when I went to leave to dealership Wow how do I explain how disappointed I am with Ken Ganley Nissan. On paper the Toyota 4runner looked great the dealership had replaced the timing bel Wow how do I explain how disappointed I am with Ken Ganley Nissan. On paper the Toyota 4runner looked great the dealership had replaced the timing belt and the car fax was clean and a one owner. But when we drove the SUV the break lines had rusted and it was leaking fluid. Anyone who would have driven the SUV at the dealership had to know that there was a problem. Shame on me for not taking it for a test drive before I began the paperwork. I thought I was dealing with a top notch dealership but I was wrong. When I got the 4runner back to Indiana and took it to Toyota they said all the break lines need replaced because there were 7 spots where it was leaking.. Buyer beware when buying from Ken Ganley Nissan. More
by TIMDOUD
Employees Worked With
Felix Santiago Gonzalez
April 28, 2020
Mike R. is a great salesman! Was able to find both me & my fiance a great deal on 2 newer vehicles. Rest of the staff was very friendly as well. The dealership itself was very clean! Refreshments offered. my fiance a great deal on 2 newer vehicles. Rest of the staff was very friendly as well. The dealership itself was very clean! Refreshments offered. More
by Natasha
Employees Worked With
Mike Rodriguez
