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Ken Ganley Nissan Medina
Medina, OH
1,689 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,689 reviews
March 17, 2020
We needed to get out of a loan on an older vehicle and Steven worked very hard to get us in a new truck. He was very knowledgeable about the truck and worked to get us the right deal. We were very pleas Steven worked very hard to get us in a new truck. He was very knowledgeable about the truck and worked to get us the right deal. We were very pleased with the dealership overall. More
by BKDEER17
Verified CustomerEmployees Worked With
Steven Rader
March 16, 2020
Horrible Service Department I made an appointment to see the service department. I arrived 10 mins before my appointment, pulled into the bay, got out of the car with my crutches I made an appointment to see the service department. I arrived 10 mins before my appointment, pulled into the bay, got out of the car with my crutches, and I was completely ignored. There were three people in the bay, and no one acknowledged me. I said loudly, "Hello, I have an appointment" nothing, I said, "I have a 10:00 am appointment, or should I leave?" A young man looked at me and said, "Mike will help you" and motioned to an older man at a computer. I stood there another few minutes until Mike came over to put the tags in my car, then proceeded to have me stand on crutches at his computer while I gave him the exact information that I gave when I booked online. I was told to go inside and wait, and another CUSTOMER had to help me with the door. I then waited for an hour and a half with no update, completely ignored. When I did get an update, I was told that they would be another hour while realigning my front sensor. When I saw my car get pulled up to the bay, I went out there (because I was waiting 2.5 hours) and stood there staring at my car for 5 minutes, and no one acknowledged me until I said loudly, "So am I good?" Then, again, I had to stand on crutches to sign all of the paperwork. Poor customer service aside, I didn't even make it to the edge of the parking lot before my front sensor light came back on. Which means I was tried poorly and sat there for 2.5 hours for absolutely nothing. More
by AUBREYBARTO
Employees Worked With
Mike McNeeley
March 16, 2020
Wonderful Everyone was wonderful from start to finish. Mike McNeeley was extremely helpful. I needed some help with scheduling due to work and they were more Everyone was wonderful from start to finish. Mike McNeeley was extremely helpful. I needed some help with scheduling due to work and they were more than willing to work with me to accommodate me. More
by NORA.BRYAN1
Employees Worked With
Mike McNeeley
March 16, 2020
Fast and Efficient I brought my car in for an oil change and fix a air deflector that had come loose. When I arrived, I was greeted and told what it would cost to fix th I brought my car in for an oil change and fix a air deflector that had come loose. When I arrived, I was greeted and told what it would cost to fix the air deflector. They were fast and efficient. More
by CURREK12
Employees Worked With
Nick Bena
March 16, 2020
Great place to buy a vehicle. This is my first Nissan and it has been a great experience. Great service department. Nick has been very helpful and accommodating it has been a great experience. Great service department. Nick has been very helpful and accommodating More
by MICHAELANTHONY1011
Employees Worked With
Vincent Vectirelis, Nick Bena
March 14, 2020
A Real Gentleman Right Vehicle at the Right Price. No high pressure shennanigans - Honest Talk - Honest Deal. James Koty, Salesman at Ken Ganley Nissan surpassed our Right Vehicle at the Right Price. No high pressure shennanigans - Honest Talk - Honest Deal. James Koty, Salesman at Ken Ganley Nissan surpassed our expectations from beginning to end. A real Gentleman. More
by lisa
Employees Worked With
Jimmy Koty
March 13, 2020
New Car Delivery The sales and finance staff were wonderful to work with on this transaction. Mike listened to our needs and wants with the outcome of a first visit The sales and finance staff were wonderful to work with on this transaction. Mike listened to our needs and wants with the outcome of a first visit sale. He was patient as we drove multiple vehicles and looked for specific options for features we wanted to have in the car. I would recommend working with Mike and his team for your next purchase. They make you comfortable and confident in your purchase. More
by AMANDASBUNDY
Employees Worked With
The team was great to work!, Mike Rodriguez
March 13, 2020
10000 mile service Took my 2018 Nissan Maxima in for a 10,000 mile service. (Oil Change & Tire Rotation - and to check if any other services needed to be performed). Took my 2018 Nissan Maxima in for a 10,000 mile service. (Oil Change & Tire Rotation - and to check if any other services needed to be performed). Overall, the service appointment was great. It took a little longer than I was told, but it wasn't too bad. More
by Brian E.
Employees Worked With
Nick Bena
March 12, 2020
KUDOS ALL MY NEEDS WERE ADDRESSED I COULD NOT SAY MORE ABOUT THE PROFESSIONALISM COURTESY AND THOROUGHNESS OF THE SERVICE DEPARTMENT PERSONNEL. I DO NOT RE ALL MY NEEDS WERE ADDRESSED I COULD NOT SAY MORE ABOUT THE PROFESSIONALISM COURTESY AND THOROUGHNESS OF THE SERVICE DEPARTMENT PERSONNEL. I DO NOT REGRET PURCHASING MY EXTENSIVE SERVICE AGREEMENT FOR MY 2020 NISSAN ALTIMA SL More
by JOHNLUNTER
Employees Worked With
Vincent Vectirelis, Nick Bena
March 11, 2020
A great experience as always. Very helpful group of employees, service was completed in a timely manner and everything was explained well. A very comfortable experience. employees, service was completed in a timely manner and everything was explained well. A very comfortable experience. More
by GUSIA494
Employees Worked With
Tigh Shaffer, Vincent Vectirelis
