Ken Ganley Subaru North Olmsted

My representative Destiny was very knowledgeable about my choice of car and showed no pressure to buy that day. I will buy the car from them in December when I have an adequate down payment. choice of car and showed no pressure to buy that day. I will buy the car from them in December when I have an adequate down payment. More

I want to compliment Tina Kovalcik who was very knowledgeable, personable, not pushy and answered my questions on which vehicle would best meet my needs. I would highly recommend Tina to purchase knowledgeable, personable, not pushy and answered my questions on which vehicle would best meet my needs. I would highly recommend Tina to purchase your next car. More

Sherry, was awesome, best sales person we have ever delt with. Went above and beyond. delt with. Went above and beyond. More

The service at Ken Ganley Subaru in North Olmsted was great! Mo was a great representative to work with! great! Mo was a great representative to work with! More

I was very impressed and appreciative of the appropriate and efficient treatment I received from first contact to successful completion of our transaction. From the overall professional handling of my deal and efficient treatment I received from first contact to successful completion of our transaction. From the overall professional handling of my deal by Tina to the support of the managers and staff, the whole experience was very satisfying. More

The staff was wonderful and always asking if I needed anything. Candace, my sales woman, certainly knew everything about the car. anything. Candace, my sales woman, certainly knew everything about the car. More

Everyone was very friendly, very professional and helpful. This is my second Subaru and have recommended this dealership to others helpful. This is my second Subaru and have recommended this dealership to others More

Sherry made the whole process go smoothly, answering all questions and explaining options.I would recommend her questions and explaining options.I would recommend her More

Gannon was professional and a nice guy to work with. This is the fourth Subaru purchased from Ganley Subaru North Olmsted and was the smoothest experience of them all. This is the fourth Subaru purchased from Ganley Subaru North Olmsted and was the smoothest experience of them all. More

I recently purchased a Subaru Crosstrek Sport from Ganley Subaru North Olmsted, and my experience was extremely disappointing. The salesman didn’t even realize that the vehicle I was looking at wasn’t par Subaru North Olmsted, and my experience was extremely disappointing. The salesman didn’t even realize that the vehicle I was looking at wasn’t part of the deal they were advertising. When I made a fair offer, the sales manager was overly dramatic and dismissive, turning what should have been a straightforward negotiation into a sales pitch. On top of that, the dealership kept me there far longer than necessary, even though they knew I was also in touch with other dealerships that could give me a better price. Two days later, when I was picking up the car, I mentioned to the salesman that I could have gotten a significantly better deal elsewhere — all he did was chuckle, which felt incredibly dismissive. The biggest issues came during the deal finalization. I was clear from the start that I would not pay extra for the auto start and wanted it included. They agreed, but when the paperwork was finalized, they suddenly told me I’d need to pay for it after all — which felt like a bait-and-switch tactic. Even worse, they asked for a deposit without ever explaining upfront that it could be non-refundable. Only after I made the deposit did they tell me that if I didn’t buy the car right then, I would lose the deposit. I believe that claim was misleading at best and prevented me from fairly exploring other dealership options. Additionally, they added an extended warranty and ceramic detail to the price without asking me if I wanted them. I noticed these extras before signing, but I never requested them. Overall, while the Crosstrek Sport itself is a great car, my experience with Ganley Subaru North Olmsted was frustrating, misleading, and disappointing from start to finish. I would not recommend this dealership. More