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Ken Ganley Toyota Akron
Akron, OH
664 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 664 reviews
May 05, 2025
Your Toyota Certified-Pre-Owned Warranty is USELESS at Ganley Toyota. I took my 2017 Rav4 XLE in today because the engine struggles with gear changing. Ganley said it costs $179.99 to check and if they d Ganley Toyota. I took my 2017 Rav4 XLE in today because the engine struggles with gear changing. Ganley said it costs $179.99 to check and if they determine it's a covered problem, they go from there. But the customer pays until they make that determination. The service tech said he'd go for a ride with me, for free, to see if it acts up. It's an intermittent problem, so I declined. I asked if I took it elsewhere and got it diagnosed, would they honor the warranty. He said it was up to the dealer to verify, so again, I would have to pay upfront. They didn't tell me this on the phone when I scheduled a service visit. Luckily, I mentioned to the service tech that it's under warranty (when I checked in) or I would have been stuck with a bill. BUY FROM A DEALER WHO HONORS THE BRAND'S WARRANTY. GANLEY DOESN'T. More
by LORI.KARASEK
Employees Worked With
Service Department
April 15, 2025
Derek and Jeremy did an excellent job at getting me the car and payments I desired. They were both very patient with me and kept me updated the whole process. Will for sure be recommending them to friends car and payments I desired. They were both very patient with me and kept me updated the whole process. Will for sure be recommending them to friends and family! More
by psmeade1
Employees Worked With
Jeremy, Matt, Derek Garner
April 14, 2025
This is the third vehicle that I have leased from Ganley Toyota. They always treat me with respect and are very easy to work with. I tell all my friends and family to go to Ganley Toyota for service on the Toyota. They always treat me with respect and are very easy to work with. I tell all my friends and family to go to Ganley Toyota for service on their vehicles or buy or lease from them. Great place. More
by Greg73157
Employees Worked With
Roberto DiFrangia, Jesse Wilig
April 11, 2025
My service adviser Lisa as usual goes above and beyond to not only make sure ferns service needs are met but that I am aware of any future appointments. Not only is she a knowledgeable employee she is a to not only make sure ferns service needs are met but that I am aware of any future appointments. Not only is she a knowledgeable employee she is a careing one. Sincerely Diane Hovatter More
by Dhovatter20
Employees Worked With
Lisa reedy
April 10, 2025
Brian & Jessie was the BEST! Very friendly and knowledgeable. Took their time & explained everything about the Toyota I purchased. I will definitely spread the word about Ken G Very friendly and knowledgeable. Took their time & explained everything about the Toyota I purchased. I will definitely spread the word about Ken Ganley & their salesmen! More
by Mary. Gibson
Employees Worked With
Brian Elmore, Jesse Wilig
April 01, 2025
Best dealership I have ever used. Service rep Austin Ash is very polite, friendly and helpful. Explains what services will be provide and the cost. Love the new service dept text. Gre Service rep Austin Ash is very polite, friendly and helpful. Explains what services will be provide and the cost. Love the new service dept text. Great to be able to know how things are progressing as you wait. Service is completed in a timely manner. More
by Tigger
Employees Worked With
Austin Ash
March 31, 2025
Derek with Ken Ganley Toyota Akron was awesome. He and the Dealership went out of their way to accommodate my needs. When I arrived at dealership Derek met me at the door to greet me.and welcome He and the Dealership went out of their way to accommodate my needs. When I arrived at dealership Derek met me at the door to greet me.and welcome me to the dealership. He was well prepared on finalizing the transaction and had most of the documentation completed before I arrived. I am not local to the Akron area but would highly recommend purchasing a vehicle from this dealership. Overall great experience! More
by bbrady
Employees Worked With
Roberto DiFrangia, Derek Garner
