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Ken Ganley Toyota Akron

Akron, OH

4.8
669 Reviews

1395 E Market St

Akron, OH

44305

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Showing 669 reviews

May 23, 2025

$143 to check balance on tires, car was blocked in when I went to leave, and whoever drove it out about hit the door. Usually good service, but complete failure this time. I'll go elsewhere. More

by Lotoglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Clingerman
May 25, 2025 -

Ken Ganley Toyota Akron responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Akron did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 21, 2025

They were prompt in getting my vehicle in for service. They listened when I explained my issues and understood what the problems were. I was kept informed on what was being done. Great customer service! More

by sito_6
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Baum Austin Ash Tom Gearhart
May 24, 2025 -

Ken Ganley Toyota Akron responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 21, 2025

They were nice and helpful with pricing when I took my truck in for service. More

by rebbyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Cuervo
May 24, 2025 -

Ken Ganley Toyota Akron responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 08, 2025

We love Brian Elmore! Great guy! Thanks! We will buy all our Toyotas from him! More

by HuntMbogo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Elmore
May 10, 2025 -

Ken Ganley Toyota Akron responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Toyota Akron! Until the next time we meet, take care!

May 08, 2025

We by all our vehicles at Ken Ganley Toyota located in Akron, Ohio. Our salesman, Brian Elmore is very professional and knowledgeable at his job. We feel very comfortable throughout the entire process eac More

by FrankJr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Elmore
May 11, 2025 -

Ken Ganley Toyota Akron responded

Hello, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 05, 2025

Your Toyota Certified-Pre-Owned Warranty is USELESS at Ganley Toyota. I took my 2017 Rav4 XLE in today because the engine struggles with gear changing. Ganley said it costs $179.99 to check and if they d More

by LORI.KARASEK
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
May 09, 2025 -

Ken Ganley Toyota Akron responded

Dear Ms. Karasek, We are sorry you are unhappy with your experience at Ken Ganley Toyota Akron. We charge a diagnostic fee to pay our technician for the work that must be done to identify the issue. If it is discovered that the repair is covered by the warranty, the diagnostic would also be covered by that warranty. We offered to have a technician drive with you at no cost to see if they could duplicate the issue. As you stated, you refused. We always honor the warranty, when it applies. We wish you all the best.

May 02, 2025

KGTA made getting a new car quick and easy. Jeremey T. was great to work with. Highly recommend. More

by greggolden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Trifero
May 03, 2025 -

Ken Ganley Toyota Akron responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 15, 2025

Derek and Jeremy did an excellent job at getting me the car and payments I desired. They were both very patient with me and kept me updated the whole process. Will for sure be recommending them to friends More

by psmeade1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy, Matt, Derek Garner
Apr 16, 2025 -

Ken Ganley Toyota Akron responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 14, 2025

This is the third vehicle that I have leased from Ganley Toyota. They always treat me with respect and are very easy to work with. I tell all my friends and family to go to Ganley Toyota for service on the More

by Greg73157
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto DiFrangia, Jesse Wilig
Apr 17, 2025 -

Ken Ganley Toyota Akron responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 11, 2025

My service adviser Lisa as usual goes above and beyond to not only make sure ferns service needs are met but that I am aware of any future appointments. Not only is she a knowledgeable employee she is a More

by Dhovatter20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa reedy
Apr 14, 2025 -

Ken Ganley Toyota Akron responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

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