Ken Ganley Toyota Akron

Great dealership! Longtime Ganley customer of their Subaru dealership. We were shopping for a Tacoma. Drove 1 hour, hoping to stay within the Ganley family. So glad we Longtime Ganley customer of their Subaru dealership. We were shopping for a Tacoma. Drove 1 hour, hoping to stay within the Ganley family. So glad we did. The dealership is big and modern. Darwin Nealon was our salesman who walked us through the entire process. He was so friendly and very personable. Very knowledgeable too! We ended up leasing a 2026 Tacoma SR5. They quickly appraised our trade and the numbers on the lease came back quick. Nick took care of our paperwork as quick as he could. Lucas helped us set up our phones and got us started on the Toyota app. All in all, pretty quick deal. Got there at 1 and left about 430. Can't complain about that! Very happy customers! - Cherie and John Bennett More

I went to this dealership because they had a pre-owned car that I was targeting for my daughter. Brian Elmore did a very thorough job going over the features of the car with me. Brian also did not hesitat car that I was targeting for my daughter. Brian Elmore did a very thorough job going over the features of the car with me. Brian also did not hesitate when I asked for the car to out up on the lift. As I looked over the underneath of the car, the mechanic engaged with me on the condition and was very nice. As far as I am concerned, every used car should have a mechanic weigh in on the condition of the car and what to watch out for. Good job Ken ganley Toyota Akron. More

I would not recommend this dealership to anyone looking for a customer-focused buying experience. After negotiating back and forth for two weeks, we reached what I understood to be a final agreement, an for a customer-focused buying experience. After negotiating back and forth for two weeks, we reached what I understood to be a final agreement, and I went to the dealership prepared to sign the paperwork. At that point, I was informed that the value of my trade-in had been reduced, effectively changing the terms of the deal we had negotiated. Throughout the process, I felt the dealership was primarily focused on protecting its profit rather than building trust or honoring the spirit of our negotiations. The communication and customer service were very disappointing, and the experience felt incredibly unprofessional. If you're expecting transparent negotiations and a dealership that stands behind the terms discussed, do not go to this dealership. This was one of the most dishonest experiences I’ve ever had and will never purchase a vehicle from any Ganley owned dealership. More

I went in to present paper work for refund of my Gap insurance. The customer service I was given was not professional at all. However after talking to a manager hopefully spoke to that employee. insurance. The customer service I was given was not professional at all. However after talking to a manager hopefully spoke to that employee. More

Needed a truck, and Dan Favetta and Jesse Willig helped me out. Thanks a lot, guys. me out. Thanks a lot, guys. More

This could be the most dishonest , fraudulent dealership ive ever encountered in my 30 years of buying cars. Tried to purchase a brand new Camry and was actually given the incorrect car and situation has st ive ever encountered in my 30 years of buying cars. Tried to purchase a brand new Camry and was actually given the incorrect car and situation has still not been resolved . They say they thought I knew I was buying a different car with less options yet even their own salesman thought he was selling me a car with the cold weather package and conviennce package as he showed it to me in person and went over those options with me before I signed the paperwork. Why would I suddenly think I was buying a different car then the one I just looked at before we signed the paperwork to buy it ? Their explanation makes no sense. They even apologized for the mistake and offered half the difference but why should I pay for half their mistake ? I paid 30k for a brand new car and expected to get the correct car I agreed to purchase and the car I was shown before I signed to purchase it . They are saying the vin on the car matches the paperwork which I don't deny but that is only because of the mistake they made by showing me and letting me take home a different car which is the car I thought I was buying. When I showed up that day to buy the car the salesman showed it to me and went over everything and how it works and made sure I was happy with it before we signed the paperwork. I liked and signed the paperwork but had no idea the vin on the car he just showed me didn't match the vin on the paperwork. Is it really my job to check the vin on the car against the vin on the purchase agreement ? I don't know many consumers that do that when they purchase a car it seems like the dealership should be doing that not the customer. Also is it really ok for a dealership to show me a different car before I sign the paperwork and then the next day switch the cars on me ? Doesn't that kinda seem like fraud to you ? Had they shown me the correct car with the correct vin that day I would have never purchased the car because it would have been very obvious the options were missing from the car and this whole nightmare would have been avoided and I wouldn't be out 30k for a car I didn't agree to purchase. I'm just really confused why I am getting stuck paying for the mistakes made by this dealership More

Over all the service was nice. The follow up customer service great. I needed a car immediately and went there and was able to drive a 2025 Rav 4 hybrid with under 25,000 miles The follow up customer service great. I needed a car immediately and went there and was able to drive a 2025 Rav 4 hybrid with under 25,000 miles home. home. The vehicle didn't have any car mats, however worse things in life will happen. More

Brian Elmore is a great asset for Ganley Toyota on Market Street ! Thank you for listening to me and always assisting me with all my purchases! Market Street ! Thank you for listening to me and always assisting me with all my purchases! More

Brian was very helpful and wonderful to work with. He was knowledgeable about the vehicle and made sure the buying process went smoothly. He was easy to talk to and made it feel like we were old fri He was knowledgeable about the vehicle and made sure the buying process went smoothly. He was easy to talk to and made it feel like we were old friends catching up. The other sales employees in the dealership were also very professional and courteous. Matt initially came out to help us but wanted to make sure we weren't assigned to anyone, so he went back inside to check with his coworkers to see who our assigned sales representative was. Omar from the financing department was also extremely nice. He made us feel at ease and we tried to find the most financially practical arrangements. Kenny the sales manager came over to us and greeted us as well as thanked us for our purchase once we were complete. The dealership was clean and so were the bathrooms. The service area seems to be very updated and had comfortable waiting areas. All in all, it was a good car buying experience and I would recommend this dealership to others. More