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Ken Ganley Toyota Akron

Akron, OH

Overview
Reviews
Vehicles
4.9
596 Reviews
Call Dealership (330) 733-7511
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1395 E Market St

Akron, OH

44305

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Showing 596 reviews

March 13, 2024

The staff was friendly enough, but having a policy of adding 2% to purchases made via credit card posted on a piece of paper next to the door is ridiculous. This should have been posted prominently on t More

by Dmnutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash
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Mar 15, 2024 -

Ken Ganley Toyota Akron responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Akron did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Helpful
March 13, 2024

Ganley has been reliable and professional. Services my wife’s vehicle as well. We know that the job is done right. More

by dvs270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash, Davon Sumser
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Mar 15, 2024 -

Ken Ganley Toyota Akron responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
March 08, 2024

Excellent service team. Very personable and a Great welcoming team.Just a great experience for a dealership.Dan is a Great addition to your team. Thank you for taking care of More

by shirleysilket
Workmanship
Recommend Dealer
Yes
Employees Worked With
Dan Maloy., Michael Ash
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Mar 11, 2024 -

Ken Ganley Toyota Akron responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
March 08, 2024

Excellent service. Caleb was courteous, informative, addressed my problems and solved them at a reasonable cost. Well done. More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Hedrick
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Mar 11, 2024 -

Ken Ganley Toyota Akron responded

Hello Donald, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent service, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
February 29, 2024

Met at the door. People waiting to take care of me. I sat down with a coffee and watched TV. Service done and I was out the door in 30 minutes. More

by wcschondel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash
Report | Print
Mar 03, 2024 -

Ken Ganley Toyota Akron responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Helpful
February 24, 2024

Mike Ash in service is awesome! Very customer driven! He is big part of why we come back! More

by teresasomody31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash
Report | Print
Feb 27, 2024 -

Ken Ganley Toyota Akron responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
February 23, 2024

It was a very quick and easy process, the entire Ken Ganley team was great! More

by Mccallisterm215
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Favetta
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Feb 27, 2024 -

Ken Ganley Toyota Akron responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
February 14, 2024

Caleb was great & he took excellent care of me & the car! A very good person!! More

by Bones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike was on vacation, Caleb did a fine job in his place!, Michael Ash
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Feb 17, 2024 -

Ken Ganley Toyota Akron responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
February 10, 2024

They are very courteous and do a great job and are very informative on what to do next time. More

by mab11112000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash
Report | Print
Feb 12, 2024 -

Ken Ganley Toyota Akron responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Toyota Akron! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
January 30, 2024

The entire process was smooth and enjoyable, lucky to work with such honest people at Ken Ganley! More

by Hartnett.sean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas, Kenneth Ganley, Roberto DiFrangia, Alex Moore
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Feb 01, 2024 -

Ken Ganley Toyota Akron responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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