Ken Ganley Toyota Akron

The best buying experience EVER! I walked in expecting to only test drive one specific vehicle. The staff was SO friendly and helping and personable, I was there for a few hours and d I walked in expecting to only test drive one specific vehicle. The staff was SO friendly and helping and personable, I was there for a few hours and didn't even seem like it. My time spent there was enjoyable as well as informative. Jeff Carroll went on the test drive and answered ALL the questions I had! Very informative and personable! Made the experience very quick and painless! He went above and beyond and I appreciated that! Marco DiNunzio helped with papereork . He was also very informative and personable. Explained everything thoroughly and very helpful! Loved the whole experience! Thank you thank you thank you!!!! More

Good selection, no pressure sales on used vehicles Our overall experience with purchasing a certified used vehicle was very good, in fact, close to exceptional. Our sales and finance person was except Our overall experience with purchasing a certified used vehicle was very good, in fact, close to exceptional. Our sales and finance person was exceptional, however our purchase involved a trade-in of an older, but similar model to what I ended up purchasing. The only constructive feedback I can offer is there is an up-front, no-haggle policy in place, but I found out that the dealership manager originally came in quite low on my trade value. After several back and forth discussions the offer eventually came up to ~ the same suggested trade-in amount that KBB posted without increasing the price of the vehicle that I was purchasing. While I was extremely pleased with their ability to make this work this seems to be a common experience I've had with many other dealerships. I only wish dealerships would be much more accepting of KBB recommendations up front in situations where the dealer already knows that KBB estimate is accurate. That would save considerable time for everyone during negotiations. More

Uncle John's take on things My niece had to give up her sporty Honda 2 door and get a "Mom Car." Asked if I would come along. Went from looking to buying in the same evening. T My niece had to give up her sporty Honda 2 door and get a "Mom Car." Asked if I would come along. Went from looking to buying in the same evening. The dealership had closed, but we were still working out details. NOBODY got in a hurry....I'm in a service business as is my niece...you just take care of people and don't watch the clock. That was Darla and the dealership. Tried a couple of different vehicles but a Rav4SE in Electric Storm Blue was the hands down winner and it looks really really nice, too! Dealership was friendly and spotless...oh, that was the service area...the showroom is even nicer. Darla knew her vehicles and could assure my niece which one would be comparable to what she enjoyed about her Honda. We took test drives and Darla's advice was spot on. The safety features on the particular Rav4SE that she purchased were especially compelling. I have friends with Highlanders and they put over 200K on them. one being used as a "work truck". The delivery took longer than expected...lots of things on the RAV4 model and issues to get her new cell phone to pair with the on-board systems. No problem---the time was generously offered and used. Great experience. EVERYBODY was very nice.... More

Happy with our experience! We bought a RAV4 and were very happy with our experience at Ganley. Our salesman, Roberto, was very knowledgable, but not pushy at all. I would recomm We bought a RAV4 and were very happy with our experience at Ganley. Our salesman, Roberto, was very knowledgable, but not pushy at all. I would recommend them to anyone looking for a new car. More

Experience purchasing a used vehicle Was treated courteously and sales person was well informed about the used Jeep Grand Cherokee we purchased. Sales staff was friendly and personable. Was treated courteously and sales person was well informed about the used Jeep Grand Cherokee we purchased. Sales staff was friendly and personable. We felt comfortable dealing with them. One of the easier car purchases we have ever made. More

Great Afternoon I was looking for a car so, I stopped by Ganley Toyota. Walk past a young lady sitting at a table and she asked if she could help me. About two hours I was looking for a car so, I stopped by Ganley Toyota. Walk past a young lady sitting at a table and she asked if she could help me. About two hours later I drove out in my new Toyota Corolla. What a pleasant experience. Professional and friendly, no pressure. More

Super nice salesman with no runaround Wasn't car shopping, just drove by and saw a car that caught out attention. Asked the salesman a simple question and I got a simple honest answer. Wen Wasn't car shopping, just drove by and saw a car that caught out attention. Asked the salesman a simple question and I got a simple honest answer. Went back the next day and inquired about the car and bought it. Very clean and well organized facility, wonderful staff, and there were no games or drama. Highly recommended, and yes, I will return again More

Car purchase We had a very positive experience at Ganley Toyota. Our salesman Roberto Difrangia was very knowledgeable and helpful and made our experience very po We had a very positive experience at Ganley Toyota. Our salesman Roberto Difrangia was very knowledgeable and helpful and made our experience very positive. The business manager Tim Walters helped us through the paperwork in a very easy and understandable way. The whole experience was very positive and I would highly recommend Ganley to family and friends! Thanks again Roberto More

It was a great experience! This is the second time i have purchased a Tacoma from Ganley. Everyone we meet from the time we arrived were friendly and helpful. We felt that not This is the second time i have purchased a Tacoma from Ganley. Everyone we meet from the time we arrived were friendly and helpful. We felt that not only did we get treated superbly but that the vehicle we bought was exactly what we were looking for. What pleased us the most was the personal attention given to detail. We left with a good feeling of how to operate the new items on this truck we have not experienced in the past. Thank you for making what is normally a difficult experience for us a pleasurable experience. Keith & Janet Kull More

Overall good. Overall good experience. Very satisfied with the vehicle, and I think Toyota is a top auto maker. Notes about our purchasing experience: They sel Overall good experience. Very satisfied with the vehicle, and I think Toyota is a top auto maker. Notes about our purchasing experience: They sell a lot of used vehicles and because we were out of state we bought the car over the phone and they had it ready for us to view in their building which was quite nice to be able to look over it inside once we got there. Everything else was pretty standard. The biggest negative was the vehicle mileage. Our used certified Toyota vehicle was advertised at 45,100 miles but when we showed up only a week after the last service on the carfax it had 46,600 miles on it. Their response was that their managers like to go out and "demo" them. They were not willing to discount the vehicle for this mileage. Im really not sure how in the world "demoing" a vehicle added up to 1500 more miles in a week. I would have expected a couple hundred tops for test driving...etc. In summary, I would purchase a vehicle here again, but be aware that it may have more miles than advertised. More