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Ken Ganley Toyota Akron

Akron, OH

Overview
Reviews
Vehicles
4.9
598 Reviews
Call Dealership (330) 733-7511
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1395 E Market St

Akron, OH

44305

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Showing 598 reviews

February 10, 2024

They are very courteous and do a great job and are very informative on what to do next time. More

by mab11112000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash
Report | Print
Feb 12, 2024 -

Ken Ganley Toyota Akron responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Toyota Akron! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
January 30, 2024

The entire process was smooth and enjoyable, lucky to work with such honest people at Ken Ganley! More

by Hartnett.sean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas, Kenneth Ganley, Roberto DiFrangia, Alex Moore
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Feb 01, 2024 -

Ken Ganley Toyota Akron responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
January 28, 2024

Get any service quotes in writing. They quoted me ONLY the cost of the parts, telling me they could “do it for around $50,” then charge me $200. I tried reaching out to give them the o More

by HMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Ash
Report | Print
Jan 29, 2024 -

Ken Ganley Toyota Akron responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Akron did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.

Feb 19, 2024 -

HMS responded

Nobody has reached out.

Helpful
January 26, 2024

They are always honest and fair. I have been going there for service for many years. More

by TS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash
Report | Print
Jan 28, 2024 -

Ken Ganley Toyota Akron responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Helpful
January 22, 2024

Every time I bring my 09 Highlander in for an oil change, I get top notch friendly service. It’s always a pleasant experience and I will continue to bring my Toyota here to Ganley. More

by philmarchion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash
Report | Print
Jan 24, 2024 -

Ken Ganley Toyota Akron responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Helpful
January 19, 2024

Outstanding service as usual from Mike Ash! He went over and explained everything that needed to be done before service and after. Always appreciate his tips and helpfulness! More

by kem43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ash
Report | Print
Jan 21, 2024 -

Ken Ganley Toyota Akron responded

Hi, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
January 07, 2024

Dan in Service does a great job! We wouldn’t get our Sienna serviced anywhere else! More

by cathy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jan 09, 2024 -

Ken Ganley Toyota Akron responded

Hi Cathy, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Toyota Akron. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
December 29, 2023

The customer service is exceptional, and the service technicians are the absolute best! Ken Ganley has the best employees and dealership! More

by matersigni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Baum and Tom the service technician
Report | Print
Dec 30, 2023 -

Ken Ganley Toyota Akron responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Toyota Akron! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
December 28, 2023

I love this dealership so much! Clean beautiful facility and everyone is so nice. I’m a Lexus/toyota customer for life. But this location is truly impressive from start to finish. M More

by Jthomas1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb , Michael Ash
Report | Print
Dec 30, 2023 -

Ken Ganley Toyota Akron responded

Hi, thank you so much for your positive comments about Ken Ganley Toyota Akron! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
December 20, 2023

Dan was great at helping with my trucks situation. Every time I come here I get the best service from you guys! More

by grahamflick46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan maloy, Michael Ash
Report | Print
Dec 22, 2023 -

Ken Ganley Toyota Akron responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Toyota Akron! We look forward to your next visit! Take care!

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