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Ken Ganley Toyota Akron

Akron, OH

4.8
676 Reviews

1395 E Market St

Akron, OH

44305

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Showing 676 reviews

February 23, 2017

Sold me a Certified used vehicle which was fraudulent Bought a Certified Used Toyota from Ganley Toyota of Akron and found out 11 days later that the vehicle had been wrecked previously and more than 3 pa More

by sequoia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kenneth Ganley, John Decker, Marco DiNunzio
Mar 06, 2017 -

Ken Ganley Toyota Akron responded

Ganley Toyota said on 02/25/2017 10:02 AM (Private Message) Dear Susan Jones We were surprised and saddened to see your review. When this problem was brought to our attention several months ago, we refunded every penny you paid and returned your trade-in vehicle to you with brand new brakes at no charge to you. We are not sure what else we could have done to correct the mistake that was made. Mistakes happen in every company. That does not mean there was fraudulent intent. We admitted there was a breakdown in our process and we have taken step to ensure that does not happen again. At your prompting, the Ohio Department of Motor Vehicles sent investigators to our dealership to look into the incident. They found that a mistake was indeed made but nothing fraudulent occurred. They also concluded that we did everything properly to rectify the situation. With this in mind we have reached out privately to discuss this with you. Please call me at 330-733-7511. Sincerely, Patrick O'Connor Customer Relations Manager Ganley Akron, Inc.

February 19, 2017

Leasing my latest car with Ganley Toyota and Drew Vance I have leased several cars from Ganley Toyota and the last lease was down to the final three payments. Drew Vance helped me with my next lease and as More

by shelynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber, Drew Vance
Feb 23, 2017 -

Ken Ganley Toyota Akron responded

Thank you for the recommendation. We are happy to have you n the Ganley Toyota family! Enjoy your Corolla! We look forward to seeing you for your next lease.

February 18, 2017

Great service and pricing! This is my third lease through Ganley Toyota of Akon. Drew Vance and Amber handled everything before I even arrived and made this another pleasant ex More

by Deni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber, Drew Vance, Denise Shanafelt
Feb 18, 2017 -

Ken Ganley Toyota Akron responded

Thank you for your loyalty and for this very kind review! We look forward to working with you to lease your FOURTH lease from us!

February 17, 2017

What more could you ask for? Purchased a Honda CRZ from Roberto. Everything went so smoothly! The car is wonderful, price was incredible, and Roberto was patient and knowledgeable More

by timpanzee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto DiFrangia
Feb 18, 2017 -

Ken Ganley Toyota Akron responded

We appreciate your business and this kind review! We are so happy you had such a great experience.

February 17, 2017

Great Service! I had an amazing experience with Drew Vance. He was so attentive to our needs and gave us a great deal on car. I was amazed with how fast and easy the More

by cheychey201
Recommend Dealer
Yes
Employees Worked With
Drew Vance
Feb 18, 2017 -

Ken Ganley Toyota Akron responded

Thank you for your business. We appreciate the time you took to leave this very kind review. we look forward to seeing you for your next lease!

February 11, 2017

quick easy process to leave in a new car!! Ruth was very understanding of my needs and was up front honest and quick. She made sure i got what i wanted and paper work done. Excellent service. A More

by pinkaries
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Zanko, Ruth Ham, Michael Flanagan, Michael Ash
Feb 13, 2017 -

Ken Ganley Toyota Akron responded

We are so glad you had such a great experience purchasing your new car at Ganley Toyota! Ruth an both Mikes in service send their best regards.

February 08, 2017

Highly Recommended! I have been impressed with this dealership and its staff! I am on my third lease through Ganley Toyota. Everyone from the sales, service, and financ More

by cmonty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber, Drew Vance, Michael Weaver, Allison Pritt, Michael Flanagan, Michael Ash
Feb 11, 2017 -

Ken Ganley Toyota Akron responded

We appreciate your business and your great review! You see it's a team effort at Ganley Toyota. We'll see you in our service department in six months or five thousand miles; whichever comes first!

February 06, 2017

Great place!! I have been leasing here for many years and I always come back!! They know their stuff and not a lot of pressure. Mike & Mike in the toyota service More

by Julie marcu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber was great , Drew Vance
Feb 11, 2017 -

Ken Ganley Toyota Akron responded

We love you right back!! It is always a pleasure doing business with you. We appreciate your review and business.

February 06, 2017

I believe that this is our 5th lease with Ganley. my wife and i have had a great experience each time we have leased through Ganley Toyota! Our salesman Drew Vance ,I would recommend him and his staff More

by tundra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Vance, Denise Shanafelt
Feb 11, 2017 -

Ken Ganley Toyota Akron responded

Drew appreciates the fact that you took the time to leave this review. Thanks for your business. We look forward to a long, fruitful relationship!

January 19, 2017

Excellent Service This was the fourth vehicle that I have purchased from Ganley Toyota, and with each purchase the experience has been better and better. Ruth Ham has r More

by wmbendel@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Zanko, Ruth Ham
Jan 19, 2017 -

Ken Ganley Toyota Akron responded

it has been a pleasure doing business with you. We appreciate your loyalty and your knid words in this review. We look forward to seeing you again!

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