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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
902 Reviews

902 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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December 28, 2022

Quick and polite service I was waited on immediately everything was done efficiently and the drop off box worked well for me More

by JWLITTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 28, 2022

The wait for an inspection was over three hours. When I checked in they told me less than 1 hour so I said I would wait onsite. I live close by, I could have just dropped my vehicle off if they wet More

by matlissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Bruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Ken Ganley Toyota Pittsburgh responded

Matlissa, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

December 23, 2022

Your service department is the worst service departmentthatI ever dealt with. I use to work for an GMC, and Mercedes Benz dealerships before joining the USAF. Never have I told a customer Tough More

by Chip.cluley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2022 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 23, 2022

You have the best Dealership we have ever worked with including Sales, Service and Finacing. Thank you!! Mark and Mary Sheats More

by MASHEATS1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 16, 2022

Excellent service. Professional staff. Respectful and caring towards the customer. The work done was done well. More

by flanmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Mike! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh!

Dec 17, 2022 -

flanmike responded

Thank you for the service, kindness, caring and the professionalism. Your Dealership is "Top Notch".

December 15, 2022

Very friendly and efficient. Jake was very through and friendly. A pleasure to work with. More

by RWWHEELER23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Plunkett
Dec 15, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing about your experience with Ken Ganley Toyota Pittsburgh. We appreciate your business and hope to see you again soon!

December 15, 2022

This was my second purchase from Ken Ganley. I would recommend to anyone. The credit and sales team are the best! More

by CEVERLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Ken Ganley Toyota Pittsburgh responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Toyota Pittsburgh!

December 08, 2022

Excellent buying experience. Top notch from the beginning to the end. I would highly recommend More

by CHADCYG
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jared Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
Dec 09, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Toyota Pittsburgh to be a positive one. Please don't hesitate to reach out if you need anything else.

December 07, 2022

I had a appt, oil change, tire rotation, inspection, it too over 3hours to complete. No car wash, did emission inspection which I do not need, and charge me for it, fist ok change, don’t know if I will be More

by ktkm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Ken Ganley Toyota Pittsburgh responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 07, 2022

The professional and efficient manner in which the employees provided courteous service was very impressive. They were friendly and helpful and attentive. I’ll be back. More

by JACKGROETSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t get his name.
Dec 07, 2022 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Jack! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota Pittsburgh.

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