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Ken Ganley Toyota Pittsburgh - Service Center
Pleasant Hills, PA
873 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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873 Reviews of Ken Ganley Toyota Pittsburgh - Service Center
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November 20, 2012
Went in for service and tire rotation. I paid for this service and they did not rotate the tires even though the invoice said it was done. My front two wheels were dirty when I went in and dirty when I go service and they did not rotate the tires even though the invoice said it was done. My front two wheels were dirty when I went in and dirty when I got home. I had to be inconvenienced and go back to have it completed. More
by rageext2
Employees Worked With
Tom Fuchs, Missy Michaels
April 04, 2012
I took my 2003 Toyota Tundra in because there was a problem with the temperature control for the AC and heat. I knew there was a problem with the cable inside the dash but didn't know the extent of the problem with the temperature control for the AC and heat. I knew there was a problem with the cable inside the dash but didn't know the extent of the problem or the reason it was not working. They diagnosed the problem while I waited, and then told me it would cost $900 for the repair so that I would again have AC and heat. The reason they sited was the 5 hours of labor to take apart the dash, plus the cost of the parts that it needed. Obviously I left and did a very small amount of research. I took out 5 screws and easily removed the bezel that surrounds the radio and temp controls, easily disconnected the cable, then followed it to just above the gas pedal, where it goes through and comes out in easy reach. It took me about 5 minutes to remove the bad cable. I then went to a different dealer and bought a new cable for $23. It took me 5 minutes to install and adjust the new cable, and I am not a mechanic. My AC, heat, and defrost all work properly and I saved $877. It is astounding that what would take them 5 hours to fix, only took me (not a mechanic) 10 total minutes. In these hard financial times for most people, it is so important that you do your research and not let a place like this steal from you. More
by Floydp680
Employees Worked With
Service
April 28, 2010
This is the worst Toyota dealership in my area. After i paid cash for my NEW Camry , things went down hill. Even service is so bad and rude manager makes it worst. The mechanics are the worst. They left th paid cash for my NEW Camry , things went down hill. Even service is so bad and rude manager makes it worst. The mechanics are the worst. They left the Oil cap off one time, another time they almost caused a tragic accident when the mechanic forgot to tighten the nut on the adjuster after allignement. They jeopordized my family's life and when i took it back they wanted me to pay for the repairs AND the damaged parts because of their negligence. I filed a claim with Toyota and still will battle this to the end... Beware sales people are rude too. The owner does not care , she took the business over from her late father who died 2 monthes ago... More
by smove
Employees Worked With
Jeo Norato, Service Manager
