Ken Ganley Volkswagen Willoughby Hillls

I brought my car in after the engine, oil and brake lights came on simultaneously. They advised me to add oil and bring the car in immediately. I was told the car needed a new oil pump and I asked if a lights came on simultaneously. They advised me to add oil and bring the car in immediately. I was told the car needed a new oil pump and I asked if anything else was wrong with the car. The service agent responded, "not that I see." The car was "repaired" and the same lights came on after I drove the car three miles away from the dealership. I added oil and returned the car. They said there was notning wrong when they drove the car. They cleanded the oil pan and everything was fine. I picked up the car and two days later, after driving eight miles (total) the lights came on again and smoke came out of the hood. I had the car towed back and was told I needed a new anti-lock brake sensor and that there was a "tiny" oil leak. The service agent said the car could drive fine without the Antil-lock brake sensor if I wanted to delay the repair. I asked why I wasn't told about the leak and the anti=lock brake sensor when I first brought the car in, especially since the oil, engine, and ABS lights were on. The service-representative said they didn't place the car on the computer until the third visit. "It had to be the oil pump if the oil light was on." I declined further service and immediately drove the car to another repair shop that was highly recommended to me. The receptionist smelled burining oil as soon as I pulled the car into the garage. The car required more than three thousand dollars in repairs. It now drives like new. The second repair shop said the car had a lot of heat damage which caused numerous leaks - not one. The damage to the car could have resulted in an explosion, or a crash. This was the correct diagnosis; I had recently relocated from a hot southern city. After this experience, I still have my Volkswagen, but decided to purchase a Toyota instead of a Volkswagen for our second family vehicle. Fred Vincent did not make me feel safe enough to consider purchasing a second Volkswagen, even though they are wonderful vehicles. More

Sounds like some one has tried to tarnish a shining star! My Family has been doing business with Fred-Vincent VW Mazda for over 20 years and that's exactly why we go there! No one has ever tried to pressure My Family has been doing business with Fred-Vincent VW Mazda for over 20 years and that's exactly why we go there! No one has ever tried to pressure us into anything from the sale all the way through ownership and trade in. Fred-Vincent is a quality name and thet's what they have shown me, my family and my friends. More

I got a call from Tanya and she mentioned I have a 800 dollar brake replacement, even got a disclaimer saying I don't want to fix that and I acknowledge its risky. The dealership said there is absoltely n dollar brake replacement, even got a disclaimer saying I don't want to fix that and I acknowledge its risky. The dealership said there is absoltely nothing left in rear and 10% left in Front. I took my vehicle a repair shop that my friend works for and they looked at it and said I have 50% brake left in rear and 80% left in Front. When I went for a warranty issue later that week I saw Tanya do the same with another customer on phone. The dealer is a big cheat and rips you off if you aren't careful. Be cautious dealing with them. More