Ken Ganley Westside Imports

Easy, Hassle-free Experience I had a positive experience at Ganley Subaru in North Olmsted. I knew what I wanted, we filled out paperwork, and before I knew it, they had a great d I had a positive experience at Ganley Subaru in North Olmsted. I knew what I wanted, we filled out paperwork, and before I knew it, they had a great deal for me that fit my budget. No needless back and forth just straightforward salesmanship, which I appreciate. More

great service Keith Rivers is the absolute best salesmen ever. no stress, new car, couldn’t be happier. the manager, Carlo is also great. 2nd car transaction w Keith Rivers is the absolute best salesmen ever. no stress, new car, couldn’t be happier. the manager, Carlo is also great. 2nd car transaction with this dealship. I’ll be back More

Customer Service at its Worst Customer service at its worst! Bought a Jetta one week ago today. Put a deposit down a few days prior and asked for paperwork to be ready to go whe Customer service at its worst! Bought a Jetta one week ago today. Put a deposit down a few days prior and asked for paperwork to be ready to go when we came in. I bought last two cars online and spent ten min in the store signing papers. Well... of course not here. Spent 1.5 hours with paperwork. Let me add this... it was total cash sale... no financing to do! Then when we were done, wentto leave and the keys were missing! Two imbeciles ran around w their heads cut off trying to find the keys w no luck for another half hour. I said... just mail them to me. They said ok. I left. Sat rolls around and I call and email with no reply to this very day. I call and email again Sunday, again... nothing returned. Call today and was told we needed to come get the keys and sign some more paperwork. Wow... that's communicating w your customer!!! NOT! You never called or returned a call. I tell them that they need to deliver the keys to my house and bring whatever paperwork so we can look it over. Of course... still no call back from management! I do not think I am unreasonable! The least they could do is bring us the key. Pretty simple thing when we just handed you 20k in cash! Any other dealership would never let it get to this point! Customer Service is not even a consideration at this dealership! Look at all the other posts recently... this dealership is making a lot of customer very unhappy! Yes... I will post this on every Ganley website, Google lead, review board, Facebook and the others, even LinkedIn! I would think the owner would be disgusted with this sort of behavior at a dealership w his name and better yet, his fathers name on it! Disgusting! More

Great Experience! My purchase was a great experience. My salesperson, Patrick Nusbaum, was amazing! He was friendly, hard working, and personable. Michael was also help My purchase was a great experience. My salesperson, Patrick Nusbaum, was amazing! He was friendly, hard working, and personable. Michael was also helpful and accommodating, as was the gentleman in finance. They all made ending my lease and my new purchase very easy. I would highly recommend this dealership, Patrick, and the staff to future buyers! More

Very satisfied I received very good service, as I always do at this dealership. That's one reason I never leave. They do their best for us & are always courteous.. I received very good service, as I always do at this dealership. That's one reason I never leave. They do their best for us & are always courteous.. More

Great Customer Experience Great sales experience with Heather - she was incredibly informed about the vehicles that I wanted to look at had answers to all of my questions! The Great sales experience with Heather - she was incredibly informed about the vehicles that I wanted to look at had answers to all of my questions! The team that assisted in the Finance department was also incredibly help - I'd really suggest this dealership if you're in the market for a vehicle. More

Quick , easy and fun Heather was able to make the experience exciting and fun for my fiancee and I. She was very knowledgeable and punctual. Straight you the chase and v Heather was able to make the experience exciting and fun for my fiancee and I. She was very knowledgeable and punctual. Straight you the chase and very easy to work with. Heather got us in the vehicle we wanted at the price we wanted. We will definitely do more business with her in the future. Thanks again More

Amazing Detail Work Recently got my ford escape detailed here and they did an incredible job. The car is immaculate! Scott helped set up my appointment and was incredibly Recently got my ford escape detailed here and they did an incredible job. The car is immaculate! Scott helped set up my appointment and was incredibly helpful. He made sure I was happy with the detail and that it was done perfectly. Hes an all around great guy! I wouldn't recommend going anywhere else but here for any of your car needs! More

Hyundai buying experience Salesman (Patrick Nusbaum) was friendly and easy going. We kept him there well past closing time and felt that we got a fair deal. The next day upon Salesman (Patrick Nusbaum) was friendly and easy going. We kept him there well past closing time and felt that we got a fair deal. The next day upon taking delivery of the vehicle, he explained the cars menu options quite fully. Everything about the experience was relaxing and above average. He was also very helpful with scheduling a car service inspection for the following day due to an unfortunate road debris mishap on my way home. The service department was also very accommodating about this issue, allowing me to visually inspect the cars underside (while on the lift) after the mechanic had also inspected it. This was an impressive gesture. Overall, so far I'm very pleased and would recommend the dealership. More

Love my new Subaru Forester and Tom Matthews is wonderful! I loved dealing with Tom Matthews. I waited a bit for my car because of the color I selected and Tom was great at keeping me updated on when to expec I loved dealing with Tom Matthews. I waited a bit for my car because of the color I selected and Tom was great at keeping me updated on when to expect it. Matt Seleman was great at instructing me on the bells and whistles of my new car. Since I only buy a car every 10 years or so, there is a lot of technology to catch up on. Thank you to Tom and Matt for your friendliness and professionalism. More