Ken Ganley Westside Imports

Ken Ganley Westside Imports responded

Thank you for bringing your vehicles to Ganley Westside Imports for their service needs. We appreciate the opportunity to assist you, and are happy that both of your visits were straightforward and pleasant experiences. Thank you, as well, for your nice review. We look forward to seeing you again during a future visit. Ganley Westside Imports

Ken Ganley Westside Imports responded

Thank you for choosing for Ganley Westside Imports as the location to lease your new Subaru. We appreciate the opportunity to earn your business, as well as your nice review, and look forward to working with you again. Enjoy your new Forester! Ganley Westside Imports

Ken Ganley Westside Imports responded

Kathy, Thank you for coming to Ganley Westside Imports during your search for a new Subaru. We understand that you have a choice when it comes to dealerships, and appreciate the opportunity to work with you. Thank you, as well, for your kind review. We look forward to seeing you again during a future visit. Enjoy your new Forester! Ganley Westside Imports

Ken Ganley Westside Imports responded

Thank you for coming to Ganley Westside Imports during your search for a new Subaru. We are happy that your purchase experience was a positive one and that we were able to welcome you to the "Subaru Family"! Thank you, as well, for your nice review. We look forward to working with you again in the future. Enjoy your new Crosstrek!! Ganley Westside Imports

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new Hyundai. We appreciate the opportunity to work with you, as well as your kind review, and look forward to seeing you again during a future visit. Enjoy your new Hyundai! Ganley Westside Imports

Meika B responded

You all making the last payment on the Passat has absolutely NOTHING to do with the second to last payment that I am talking about. As you are well aware I made the second to last payment and that is where the problem came in. You all making the last payment on the Passat was a deal offered to me BEFORE even getting the Tiguan. Stop trying to reduce what I am saying and twist things to make yourself feel and look better. $100 gas card? Could that be the same one that was also supposed to be included in the deal when I got the Tiguan? Um yeah, I was told that would be mailed to me. Haven’t seen it yet. And if you want to say I was never told that, I will be more than happy to post the messages for you.

Ken Ganley Westside Imports responded

Public dealership response: Lameika, To begin: Thank you for choosing Ganley Westside Imports as the location to purchase your new Volkswagen Tiguan. We appreciate the opportunity to earn your business, and are disappointed that your new Tiguan has not been the reliable vehicle that we expect out of a new VW. I understand your frustration with your new vehicle, however I feel that we have made every effort (at the dealership level) to accommodate and address your concerns. Specifically regarding your Dealer Rater review, I am confident that we DID NOT lie to you at any time. If you would like to contact me directly with examples of our dealership lying to or cheating you in any way, I would be happy to assist you in any way that I am able. To address a few particular points with regard to your experience, I feel it is important to clarify the following facts: 1) You requested that we NOT issue you new license plates so that you could transfer your VW Passat (which was coming up to the end of it's lease) plates over to the new Tiguan. Your intention was to keep driving the Passat before transferring the license plates over to the Tiguan. We did recommend issuing new plates for the Tiguan to avoid any issues, however you declined this option. 2) Your sales rep is not immediately aware of the availability of loaner vehicles for our service customers. As you acknowledged, our Service Dept did provide a Tiguan loaner vehicle for you while your vehicle was in the shop. 3) Your first communication with our service staff was on 2/14, and they immediately provided a loaner vehicle, and began work on diagnosing your vehicle's issue. They contacted Volkswagen of America to assist in the diagnosis, and they recommended a repair which was performed under warranty. 4) You picked your Tiguan up on 2/16, and test drove the vehicle with one of our Service Advisers before indicating that the prior issues had been repaired to your satisfaction. To summarize, I understand your frustration with a new vehicle having mechanical issues, however I also feel strongly that we have done everything in our power to make an unpleasant experience as tolerable as could be expected. Please do not hesitate to contact me directly at the email address/phone number below should you wish to discuss your recent experience in greater detail. Regards, Andy Carl Internet Sales Director Ganley Westside Imports (440) 734-2000 x5016 andy.c@ganleywestside.com Meika, We have been nothing but courteous and professional in our correspondence with you...would it be too much to ask the same of you? You accused our dealership of lying, which is a complete fabrication. As I mentioned earlier, we understand your frustration with the mechanical issues of your new Tiguan and have done everything in our power to resolve the issues that you have encountered with as little inconvenience to you as possible. Your request with the license plates was a very unusual one, and according to protocol, we issued you a check for your final Passat lease payment. We have limited control over how quickly a license plate transfer occurs, and your unusual request is what ultimately led to your license plate problem. As a gesture of good will, I would like to offer you a $100 Gas Card for your troubles. I will contact you as soon as the card is available for pickup. Regards, Andy Carl Ganley Westside Imports

Ken Ganley Westside Imports responded

Thank you for bringing your 2014 Volkswagen Passat to Ganley Westside Imports for it's service needs. We appreciate the opportunity to work with you, as well as your kind review, and look forward to seeing you again during a future visit. Ganley Westside Imports

Ken Ganley Westside Imports responded

Thank you for coming to Ganley Westside Imports during your search for a new Subaru. We understand that you have a choice when it comes to dealerships, and appreciate the opportunity to work with you. Thank you, as well, for your nice review. We look forward to seeing you again during a future visit. Enjoy your new car! Ganley Westside Imports

Ken Ganley Westside Imports responded

Thank you for coming to Ganley Westside Imports during your search for a new car. We appreciate the opportunity to assist you, as well as your nice review, and are pleased that your experience with Karl was a positive one. Thank you, as well, for taking the time to submit a review of your visit. We look forward to seeing you again during a future visit. Enjoy your new car! Ganley Westside Imports

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new vehicle! We understand that you have a choice when it comes to dealerships, and appreciate the opportunity ti earn your business. Thank you, as well, for your kind review. We are happy that your experience with Nicole was a positive one, and look forward to working with you again. Ganley Westside Imports