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Ken Ganley Westside Imports

North Olmsted, OH

4.7
3,778 Reviews
Here at Ken Ganley Westside Imports, it's not all about buying a car. We want to make sure the car is perfect for YOU! This means, our sales team will take the time to get to know you and your driving preferences and habits. The aforementioned statement holds true whether you purchase a new new Hyundai, Subaru or Volkswagen or lease one. It doesn't matter if you're with us for 3 years or 30, Ken Ganley Westside Imports wants to make sure you are happy with your decision. We also pay special attention to our used car consumers, who visit customers from Cleveland, Parma and Akron, due to our comprehensive selection of "like-new" used cars. Ken Ganley Westside Imports also has auto financing for you in the form of car loans and leases. We also have a Hyundai, Subaru and Volkswagen service center that can meet all of your routine service and repair needs. Are you the type that wants to perform the repair on your own? Ken Ganley Westside enjoys handy drivers. Come browse our Hyundai, Subaru and Volkswagen parts inventory and let us help find you the part you need to complete the job. Ready to learn more about Ken Ganley Westside Imports? Contact us online or via phone, or better yet, come visit us in person at 25600 Lorain Road North Olmsted, Ohio.
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25730 Lorain Road

North Olmsted, OH

44070

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Showing 3,778 reviews

June 23, 2017

Halle Awesome experience! Very happy with the customer service. Mike and Erin did a great job. They made the process very easy and they helped us along ever More

by laumercm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Vanderhoof, Erin Coulter
Jun 26, 2017 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new car. We appreciate the opportunity to earn your business, as well as your kind review, and look forward to working with you again. Enjoy your new car! Ganley Westside Imports

June 23, 2017

Liars, Fraud!!! Was promised in writing 100.00 gift card for my purchase have spent the last 7 weeks chasing them and leaving messages as no one would return my call, More

by car6263
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
email reps, manager in used sales, David Kaizer, Heather LaBay
Jul 07, 2017 -

car6263 responded

so it has now been over a week since thie email came and was told card was purchased on the 1st and still I have not received anything. So I said nothing that was not true unlike Ganley!!!!!

Jul 10, 2017 -

Ken Ganley Westside Imports responded

Public Dealership Response: To begin, I would like to thank you for choosing Ganley Westside Imports as the location to purchase your car. We appreciate the opportunity to work with you, and are disappointed that our post sale follow up has not met our standards. At Ganley Westside Imports, we strive to provide a simple, easy and professional car buying experience 100% of the time, and I apologize that this appears to not have happened in your case. More specifically, David (our Finance Manager) was not aware that you had a 12:00 appointment with him, and arrived 30 minutes late for your meeting, which is unacceptable. With regard to your gift card, all promotional gift cards are ordered on the 1st weekend of the month following complete funding of a car deal (if a financing bank was involved). Hopefully, this was explained to you during the consummation of your deal, and I can confirm that your gift card will be purchased this Saturday, July 1st. Due to an oversight on the part of Heather (Sales Rep), the cards were ordered at the beginning of June, resulting in a 30 day delay. I apologize for both of these incidents, however to state that we committed fraud or lied in any way is not honest or accurate. You are receiving your gift card, and I am not aware of any lies told by dealership employees. Thank you, as well, for your review, which we will use as we work to improve the post sale experience of our future customers. If you wish to discuss your experience in greater detail, I invite you to contact me directly at the email address/phone number below. Regards, Andy Carl Internet Sales Director Ganley Westside Imports andy.c@ganleywestside.com (440) 734-2000 x5016

Jul 13, 2017 -

Ken Ganley Westside Imports responded

Your gift card was mailed to you last week. Did you receive it? Regards. Andy Carl Ganley Westside Imports

June 22, 2017

2017 hyundai tucson I am very satisfied with my purchase. The staff and dealership did a find job. I would recommend them to friends and family. Thank you More

by steelhead211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allie
Jun 26, 2017 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to purchase your new vehicle. We appreciate the opportunity to work with you and earn your business, as well as your positive review, and look forward to seeing you again during a future visit. enjoy your new car! Ganley Westside Imports

June 20, 2017

Great Service! The service was amazing! I bought 2014 Forester and 2017 Outback from Ganley westside Imports and I never disappointed. The service was great every s More

by Montri88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kissel,Ray Korfhage, Keith Rivers
Jun 26, 2017 -

Ken Ganley Westside Imports responded

Thank you for coming to Ganley Westside Imports for your new car shopping & service needs. We appreciate your loyalty to the dealership, and are glad that your most recent visit was a positive one. Thank you, as well, for your kind review. We look forward to working with you again in the future. Ganley Westside Imports

June 20, 2017

2017 hyundai elantra Everything was great in the buying process. The salesman Brandon was great. He was patient and very professional. When my mom picked up the car Justin More

by chp105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hein, Brandon Williams
Jun 26, 2017 -

Ken Ganley Westside Imports responded

Thank you for coming to Ganley Westside Imports during your search for a new Hyundai. We understand that you have a choice when it comes to dealerships, and appreciate the opportunity to work with you. Thank you, as well, for your nice review. We will have Brandon reach out to you as soon as possible to help correct any minor paint defects. Thank again & enjoy your new Hyundai Elantra! Ganley Westside Imports

June 18, 2017

great people outstanding customer service and great to work with listens on what we need and gets the job done correctly and keeps us updated if anything else need More

by R&B 1516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
keith wendling, chris wheatley, robyn mueller service dept
Jun 26, 2017 -

Ken Ganley Westside Imports responded

Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We understand that you have a choice when it comes to service stations and appreciate the opportunity to work with you. Thank you, as well, for your nice review. We look forward to seeing you again during a future visit. Ganley Westside Imports

June 17, 2017

Great dealership This is the 3rd automobile I've purchase from Ganley Westside Inports. Hyundai makes good reliable cars and the Genesis will be my pic More

by lloyd47johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn mueller, Rob Edwards, Keith Rivers, Trey Keyes, Janice Huang
Jun 17, 2017 -

Ken Ganley Westside Imports responded

Lloyd, Thank you for returning to Ganley Westside Imports for another vehicle! We appreciate your loyalty to Hyundai & the dealership, and are glad that your most recent experience with Janice was a positive one. Thank you, as well, for your nice review. We look forward to working with you again. Enjoy your new Genesis G80! Ganley Westside Imports

June 17, 2017

Excellent experience Very easy buying process. Everything explained throughout the whole process. Professional staff. Efficient. I will definitely come back for future pur More

by bkamis88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Allie Barnard, Michael Vanderhoof
Jun 17, 2017 -

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the locations to purchase your new Hyundai! We appreciate the opportunity to work with you, as well as your kind review, and look forward to seeing you again during a future visit. Enjoy your new Santa Fe Sport! Ganley Westside Imports

June 15, 2017

New Lease Sales staff was very professional and VERY helpful (Keith Rivers) in every part of the transaction for my new vehicle. It was comforting to know that More

by dfbref
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Rivers, Nicholas Misch
Jun 15, 2017 -

Ken Ganley Westside Imports responded

Thank you for purchasing your new vehicle from Ganley Westside Imports. We appreciate the opportunity to assist you, and are glad that your buying experience with Keith was a positive one. Thank you, as well, for your nice review. We look forward to working with you again in the future. Enjoy your new car! Ganley Westside Imports

June 15, 2017

Absolutely pleased! I was having a really hard time finding a vehicle to replace my lease and the dealership worked with me really well to find the best option for me! More

by kyantek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
Jun 15, 2017 -

Ken Ganley Westside Imports responded

Thank you for trusting Ganley Westside Imports as the dealership from which you leased your new vehicle. We understand that you have a choice when it comes to dealerships, and appreciate the opportunity to earn your business. Thank you, as well, for your kind review and please do not hesitate to contact us with any questions or concerns. Enjoy your new car! Ganley Westside Imports

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