Ken Ganley Westside Imports

Hat Trick Performance I leased my very first new car last year and my awesome experience at Ganley has set high expectations for future transactions. I wasn't sure what to I leased my very first new car last year and my awesome experience at Ganley has set high expectations for future transactions. I wasn't sure what to expect since it has been 10 years since my last (used) car purchase and I had looked at several other dealerships before going to Ganley VW. Erin showed me a vaierty of vehicles to choose from and her knowledge, communication and professionalism will make me a repeat customer for life. Leasing my 2016 Passat was such a pleasant experience that I have recommended it to family and friends. More

Tom Matthew was great with me buying the new car Great people I workwith me to get the car I love thanks again tom Matthew and Sarah I really love my new car thanks again everybody Great people I workwith me to get the car I love thanks again tom Matthew and Sarah I really love my new car thanks again everybody More

Love my 2016 Elantra GT . Ganley Westside has been pleasurable to work with. The staff is always friendly and helpful and not too pushy. Nick was very through in answering al . Ganley Westside has been pleasurable to work with. The staff is always friendly and helpful and not too pushy. Nick was very through in answering all of our questions and I really appreciated his following up with us. More

Great First Time Experience As a first time car buyer, Ganley made the entire process quick, transparent, and worry free. I received my new car faster than I expected and just as As a first time car buyer, Ganley made the entire process quick, transparent, and worry free. I received my new car faster than I expected and just as I had ordered. The dealership was even willing to go out of its way to see if I could have custom interior modifications done to the vehicle. Overall, I was very pleased with the service that I received. More

Great service everytime I bring my Subaru Legacy in for maintenance and I have never had a negative experience. The entire staff is professional and really take care of my r I bring my Subaru Legacy in for maintenance and I have never had a negative experience. The entire staff is professional and really take care of my requests. Ray Korsage (sp?) is usually there when I bring my car in and he is always willing to help, proactive and very efficient. Keep up the good work! More

Great Experience I would recommend this dealership to anyone. Knowledgeable and friendly staff. I felt comfortable and well taken care of. This was my second experi I would recommend this dealership to anyone. Knowledgeable and friendly staff. I felt comfortable and well taken care of. This was my second experience with this dealership and it was great. More

Great Service Hyundai always takes care of me. Great people, great service, wonderful work ethics and great coffee! Would absolutely recommend to friends and family Hyundai always takes care of me. Great people, great service, wonderful work ethics and great coffee! Would absolutely recommend to friends and family in the near future More

Great Experience I thoroughly enjoyed my time with Ganley Westside Hyundai & would highly recommend them to family & friends They exceeded my expectations & found, del I thoroughly enjoyed my time with Ganley Westside Hyundai & would highly recommend them to family & friends They exceeded my expectations & found, delivered the vehicle of choice More

Car buying was good. Survey is ridiculous. Enough already. Rainier Ortiz was very helpful and not pushy. The process was probably as quick as it could be. I am very, very, very happy with my car. Rainier Ortiz was very helpful and not pushy. The process was probably as quick as it could be. I am very, very, very happy with my car. More

Poor Service Condescending Service Lady Drove my Hyundai Sonata this morning (2/8/2017) to this dealer as I was experiencing intermittent power loss and was worried that my engine may be goi Drove my Hyundai Sonata this morning (2/8/2017) to this dealer as I was experiencing intermittent power loss and was worried that my engine may be going out similar to what other owners of 2011 - 2014 Sonata's have experienced as a result of which Hyundai has prolonged the warranty to 120 K miles. Walked in the service center after parking the car outside at 7:45 AM and none of the two people acknowledged or greeted me continuing to work on their computer / paperwork so after waiting two minutes i asked if am supposed to just walk in at which point the young man says we need to check you in. The lady then asked me what the problem was and i said that i think i am experiencing engine failure at which point she laughed and said that its not engine failure if you were able to drive it here. I then asked if some one could look at it and confirm if it was safe to drive as i am worried about my safety and she asked if i had an appointment which i did not so she asks if i can leave the car without offering me the option of getting a loaner. I told her i can stay and she says it might be a while since she needs to service existing appointments which is understandable so i ask her can she give me time estimate as i would like to wait and she says it will probably be around 3 - 4 PM before some one can look at it (it is currently 7:45 AM) so i ask if some one can just quickly see it to ensure that it's safe to drive and she says no we cannot do it. At which point i thanked her for her time and miserable service and decided to take my chances driving to my regular Hyundai dealer in Mentor which is about 40 miles away. Made it there in one piece and they offered a loaner and told me they would call me back as soon as they check it. If any one is reading this from management your people manning the desk need some training on customer service. I understand that I did not have an appointment but my experience would have been so much better if your people were polite and at least pretended to show some sympathy. As it is you have have lost me as a potential customer for what it's worth More