Ken Ganley Westside Imports

BEWARE of Ganley and Hyundai BEWARE! I bought a new 2015 Sonata from Ganley. 2 days after taking delivery, I sealed the paint and found a ding in the paint on the hood and a smal BEWARE! I bought a new 2015 Sonata from Ganley. 2 days after taking delivery, I sealed the paint and found a ding in the paint on the hood and a small dent above the passenger side door. I told the Salesman about it in a couple of phone calls and was told at least twice they would take care of it when I brought the car in for the first oil change and check-up. It is a low mileage vehicle so some time elapsed before it needed the change. When I took it in, I told the service personnel about it and also spoke with the salesman. I was told that Sales would have to handle it and that they would contact me. They did not do so. After at least 4 emails, I finally got the name of the sales manager. It took several phone calls, but I finally spoke to him and was told that they have a system and no car ever is delivered that is not 100% and that they would not do anything. I was basically told I was being disingenuous. I was further told that I would have to go to Hyundai which I did. However, Hyundai simply repeated what the dealer said and told me they would not do anything as too much time had elapsed. Obviously, the tactic was to delay and delay, hoping I would go away. When I didn't, I was told too much time had elapsed. Avoid this dealer and Hyundai as they simply do not put in practice the mountains of customer service and satisfaction propaganda they spew constantly via email. More

It was good experience to be at this dealership I wold thanks everyone one who help me to get my car they are very osmem people and I do recommend every one to go to this dealership I wold thanks everyone one who help me to get my car they are very osmem people and I do recommend every one to go to this dealership More

In and out! Tom Matthews was an outstanding salesman! He was able to assess my needs, figure out my budget, and gave me a very fair trade in value and got me into Tom Matthews was an outstanding salesman! He was able to assess my needs, figure out my budget, and gave me a very fair trade in value and got me into a really great car! He is a very caring and compassionate person! He called a few days later to check how I was doing with the car! Thanks Tom. I've already passed on your name to several people! More

Keith Wendling is the man Keith represents Ganley well and understands the meaning of customer service. That is why I talk to people I meet about Ganley. Sincerely, Mik Keith represents Ganley well and understands the meaning of customer service. That is why I talk to people I meet about Ganley. Sincerely, Mike McPhee More

"What About BoB..? " Bob Ciocca was great. He did everything I would want a car salesman to be and act with me as the customer. He didn't oversell or over promise. ALL Bob Ciocca was great. He did everything I would want a car salesman to be and act with me as the customer. He didn't oversell or over promise. ALL the great things he did promise or offer, he delivered. He provided options, explained everything thoroughly, and did a wonderful job. He knows how to get on the customers level and relate to a customer on many different levels. (Hence why he's in Sales and does well in Sales, right..? ) Bob was just fantastic. I don't think the outcome would've been the same if it wasn't for good ol' Bob Ciocca. Whether Bob knows it or not- He will definitely be added to the Christmas Card List this year. True Story. Thanks Bob and Thank you everyone who helped at Ganley Westside Hyundai. I am happy about my decision and purchase and I love my new vehicle. Thank You very, very much. Sincerely, Ted Schuld More

Great experience in the Pre-Owned location One Sunday while at my desk, I was searching a specific type of Honda Accord on Autotrader.com. I came across one that I liked. I contacted Ganley and One Sunday while at my desk, I was searching a specific type of Honda Accord on Autotrader.com. I came across one that I liked. I contacted Ganley and spoke to Heather. She was very informative as it pertains to the vehicle in question. I told her I would contact her at a later time when I decided upon financing. I decided to call her back within an hour to proceed with the purchasing process. I was skeptical about purchasing this car since the dealership is in Ohio and I was from Atlanta! After looking at the reviews, I felt safe. Heather kept me up to speed throughout the application process. That Tuesday, I flew in to Cleveland and Heather was there waiting for me. She was very kind and professional. Once at the dealership, I test drove the car which was everything I expected and more. I met Sandy and she as well was very kind and professional. I must say that I had a GREAT experience with Ganley and will definitely take that flight again if they have what I want. THANKS!!!!! More

Smooth and fair deal With a service visit on my VW Jetta, I had to look at a new color car. No pressure sales manger (John) and Chris (salesman) made it smooth and priced With a service visit on my VW Jetta, I had to look at a new color car. No pressure sales manger (John) and Chris (salesman) made it smooth and priced reasonably as I compared price to another dealer. Closed the deal that day and turned in my Jetta lease early. 2nd VW from Ganley and will be back again to turn in this car early again for a new color. Thanks Boys for the free coffee and bagels too. More

Very helpful. Got my car in and fixed on same day A truck had a tire blow on the highway and I ran over it which caused my tire to be replaced. I called Ganley's and spoke to Keith who assisted me wi A truck had a tire blow on the highway and I ran over it which caused my tire to be replaced. I called Ganley's and spoke to Keith who assisted me with getting my car towed to them, ordered a new tire and had all work completed in the same day. All my dealings with Keith have been great. His customer service in unsurpassed and always goes the extra mile. I couldn't be happier with the service i received. More

Great experience, very friendly sales staff! I will refer all my friends and family to Jeff Smith at this dealership. He was very friendly, knowledgeable about my car and was very patient. Most i I will refer all my friends and family to Jeff Smith at this dealership. He was very friendly, knowledgeable about my car and was very patient. Most importantly, not too pushy. I absolutely love my Elantra! More

Positive Sarah Klein knows her product and is excited about it. She is a very intuitive salesperson, hope to do business with her in the future. Sarah Klein knows her product and is excited about it. She is a very intuitive salesperson, hope to do business with her in the future. More