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Ken Ganley Westside Imports - Service Center

North Olmsted, OH

4.6
1,010 Reviews

1,010 Reviews of Ken Ganley Westside Imports - Service Center

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December 04, 2024

The service was in neat and on time. Team is friendly. All my questions answered. More

by CAMILA.OREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominique Viccarone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candace Bargar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review!

December 03, 2024

Was a quick and easy process. Came in, service was done quickly and I was out of the service center in about an hour. More

by JBECKER71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 03, 2024

Fast,friendly service and the work was done on time as scheduled. Easy pickup process and good information about the work explained by the customer service rep. More

by Ann Marie Hobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty ?
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 02, 2024

Amanda made coordinating an after hours pickup easy. Nothing else to say, word minimum is annoying and almost makes me not want to complete the review. More

by cwarzocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 01, 2024

I receive excellent service every time I have service performed on my car. The people are always friendly and very helpful. The waiting area is always in good condition and I can have my dog with me whil More

by TNB8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyrus Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 01, 2024

Friendly & helpful service went above and beyond to help solve a mystery issue and correct problem. Chris S. worked with manufacturer to obtain assistance from them past warranty. Diagnosing hidden cause More

by SK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Schreiber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

December 01, 2024

Long time customer to Ganley Westside. Aunnna is one of the best service representatives. Recently had both my wife’s’ and my car serviced the same week. She helped to navigate the service More

by DOUGD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aunna Regas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jazmin Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 30, 2024

Helpful, fully explained things that were needed to be done to the car and why. More

by DEBCIFRANIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maron Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. We appreciate it!

November 30, 2024

Several oil changes resulted in unexpected problems with the cruise control, blindspot or backup warning. The configuration of these features some how change during service. The last oil change did not resu More

by R.DUXBURY
Recommend Dealer
No
Employees Worked With
Not sure
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you for your review. We're sorry you had a not so great experience. Is there anything we can do better? Please give us a call at 440-734-2000 so we can discuss. Thanks

November 29, 2024

Service department may need to hire more help. Not sure why I was waiting so long just for air in my tires and a new valve. More

by DARLENEWENTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominique Viccarone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Ken Ganley Westside Imports responded

Thank you so much for your review. Sometimes services take longer than expected due to the volume of work. We're sorry that you had to wait longer than usual for your quick service. Thank you for your patience and your business.

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