Ken Ganley Westside Imports - Service Center

Your newer employee is great to work with I have worked with this employee before. His desk is in the garage by the cashiers. He is warm and welcoming, and just an all over nice person who sho I have worked with this employee before. His desk is in the garage by the cashiers. He is warm and welcoming, and just an all over nice person who should be recognized for his people skills More

Professional, yet friendly Everything went smoothly. I was informed of a battery issue and all was taken care of quickly. Folks in the administrative area of the service depar Everything went smoothly. I was informed of a battery issue and all was taken care of quickly. Folks in the administrative area of the service department were great. More

Great and very friendly service by sales and serevice depts Very good and friendly service - especially by Service - Keith Kissel ( Great job on installing the Moldings on my new Ascent)- Great Sales help by K Very good and friendly service - especially by Service - Keith Kissel ( Great job on installing the Moldings on my new Ascent)- Great Sales help by Keith Rivers, and Nicole Shaw for always answering all my questions - always very friendly and helpful. Also very freindly ladies at the front desk in the service dept. More

Recall work I brought my car in for a recall. The service agent knew my name before I even said it. They were awaiting my arrival. She asked if I had any other pr I brought my car in for a recall. The service agent knew my name before I even said it. They were awaiting my arrival. She asked if I had any other problems and offered to do an inspection and car wash. All work was completed in a little over an hour. Very pleased with work. More

Good service Ganley took good care of my car in a reasonable amount of time. Kevin was very professional, courteous, and thoughtful. and and and and and Ganley took good care of my car in a reasonable amount of time. Kevin was very professional, courteous, and thoughtful. and and and and and More

60,000 miles and more to come Took car in for 60,000 mile Service. All 60K mechanical Predictive and Preventive maintenance was performed while I waited. Ray Korfhage advised and k Took car in for 60,000 mile Service. All 60K mechanical Predictive and Preventive maintenance was performed while I waited. Ray Korfhage advised and kept me well informed during the entire process. Great Job! We intend to keep this 2013 Subaru Legacy as Ganley Service department has kept it "trouble free" for over 5 Years now. Due to the excellent performance and Service, we plan to to buy a Subaru Outback next Summer from Ganley Westside Imports, North Olmstead. More

Great service Every person I spoke with was extremely courteous, friendly, and efficient. The waiting area was comfortable. Wait time was short and there were no p Every person I spoke with was extremely courteous, friendly, and efficient. The waiting area was comfortable. Wait time was short and there were no problems with service. More

From Bad to Great One of my tires blew out during morning rush hour. Roadside Assistance towed my car to Hyundai of Bedford. BIG mistake. The original person I talked One of my tires blew out during morning rush hour. Roadside Assistance towed my car to Hyundai of Bedford. BIG mistake. The original person I talked to informed me that they couldn't help me for at least two weeks! She also told me they had no loaner cars and there was no service manager. She added she "didn't know what to tell me." Unreal! Two weeks for a tire? No loaner? No help!! I talked to a second person and got more of the same nonsense. Thank goodness the third person I spoke to, Jess, was able to help me. At my request, Jess contacted Roadside Assistance at my request and had my car towed to North Olmsted Hyundai. The folks at North Olmsted are GREAT! Brooke spoke with me and reassured me that a tire was being ordered and that if my car was not ready when I got there after work, a loaner car would be available to me. When I got there, my car was almost ready. The folks here were professional and got the job done - and it didn't take two weeks. I highly encourage Bedford Hyundai to staff their service department, have loaner cars available, have managers on hand, and praise employees like Jess. Thank you to Brooke and the folks at North Olmsted. They made a difficult situation easy. More

Excellent service. My experience on October 3, 2018, was excellent. I arrived 15 minutes early for my 3:00 PM Express Service appointment and was promptly guided for fur My experience on October 3, 2018, was excellent. I arrived 15 minutes early for my 3:00 PM Express Service appointment and was promptly guided for further assistance. After the car servicing my questions were answered in detail. More

Fast service and donuts too! It was nice getting in-and-out of the service department for my recent oil change. At some other places, I need to take a magazine (or three) while th It was nice getting in-and-out of the service department for my recent oil change. At some other places, I need to take a magazine (or three) while they complete such basic service. The complimentary coffee and donuts are a nice touch as well. More