Ken Ganley Westside Imports - Service Center
North Olmsted, OH
1,010 Reviews of Ken Ganley Westside Imports - Service Center
Fast service and donuts too! It was nice getting in-and-out of the service department for my recent oil change. At some other places, I need to take a magazine (or three) while th It was nice getting in-and-out of the service department for my recent oil change. At some other places, I need to take a magazine (or three) while they complete such basic service. The complimentary coffee and donuts are a nice touch as well. More
Great service Chris clearly informed me about the source of my problem and arranged to resolve it that day. As I waited he kept me informed of the progress. Chris clearly informed me about the source of my problem and arranged to resolve it that day. As I waited he kept me informed of the progress. More
Fast, efficient service Ganley Subaru has always been easy to schedule service and the work is done quickly within the estimated time. Having coffee, bagels, and donuts in t Ganley Subaru has always been easy to schedule service and the work is done quickly within the estimated time. Having coffee, bagels, and donuts in the waiting room doesn't hurt either! Especially if you have an early appointment. More
Great service! They do a good job making sure that your car is carefully diagnosed with little wait time. Great lounge while you wait for your car. They do a good job making sure that your car is carefully diagnosed with little wait time. Great lounge while you wait for your car. More
Regular Visit Drove in for a standard maintenance visit. Also had 2 minor additional maintenance questions. Everything was dealt with in a complete and profession Drove in for a standard maintenance visit. Also had 2 minor additional maintenance questions. Everything was dealt with in a complete and professional manner. In and out quickly, just like I prefer. One Negative, but not on service. I dislike Facebook. Would much prefer an email service survey. More
Excellent Service My vehicle was dropped off early and to my surprise was finished sooner than expected! Congratulations to Keith and the staff for the wonderful servic My vehicle was dropped off early and to my surprise was finished sooner than expected! Congratulations to Keith and the staff for the wonderful service. More
Oil change Service center was helpful and efficient! Will be going back for all my oil changes and any other matinance! Kevin was helpful in showing me what I di Service center was helpful and efficient! Will be going back for all my oil changes and any other matinance! Kevin was helpful in showing me what I did and didn’t need! No trying to get me to buy stuff I didn’t need! More
There to help ME Came in to this dealer with scary problems! Dash lit up with "check engine, check emissions" AND cruise was flashing! I explained I'd stopped in Shebo Came in to this dealer with scary problems! Dash lit up with "check engine, check emissions" AND cruise was flashing! I explained I'd stopped in Sheboygan for the same problem where they charged me$120.00 + tax to tell me "probably just bad gas". They had reset it and sent me on my way! Now I'm in Ohio. I was on a road trip from Oconto WI all the way to Nellis West VA.for a family reunion. The service tech spoke to me and referred me to his manager saying "if anyone can help you, he can". So Will Gearhart stepped in. My lucky day! Although he was short help due to the Holiday week, he took my car to squeeze it in. We walked across the street for a late breakfast. I said we may as well take our time because it would be hard to tell when he could get to my car. Imagine our surprise when my phone rang and it was Will saying my car was DONE! I almost cried when he said "no charge:. Thank you to Will and his terrific staff. More
Transmission problem? I was having an issue with losing drive when pulling away from a stop. Also getting a situation where the engine would rev up but no gear shift. Thi I was having an issue with losing drive when pulling away from a stop. Also getting a situation where the engine would rev up but no gear shift. This was a periodic problem not constant. Since it was a sporadic problem Ray and his technicians couldn’t duplicate it. They asked if I could leave it overnight so they could do more extensive test driving to try and duplicate it. They found a few faults that I didn’t know I was having plus they determined that a reprogramming would be in order. When I got the car back a number of systems that were not working properly began working, which was great! When you are dealing with software problems with newer generation cars the solutions are always evident but i’m pleased with the solution that they came up with. With this type of problem only time will tell if the reboot solution will end my problem. However I am very pleased with their concern and how I was treated. More
Excellent experience. I went in to get my regular 45,000 mile service. Everything was taken care of efficiently. No problems incurred. Wanted to meet with my sales rep L I went in to get my regular 45,000 mile service. Everything was taken care of efficiently. No problems incurred. Wanted to meet with my sales rep Lennox to have him show me navigation system but he was with a customer. I came back the following week since I was in the neighborhood and he spent a little bit of time with me to show me how it works. I don't remember offhand who the service employee was but he was excellent. Friendly, professional. More