Ken Garff Buick GMC Riverdale

I worked with Duston (salesman) and he was helpful. I was happy to find this 2024 GMC Denali Ultimate in stock rather than having to order it. This dealership also helped me with an in and out with my I was happy to find this 2024 GMC Denali Ultimate in stock rather than having to order it. This dealership also helped me with an in and out with my 2022 GMC Denali. Like any dealership right now, there was almost no negotiations on price. GM did offer a $500 military discount. The overall process would be five stars, for a dealership (which we all hate) except that the process should have been much quicker- as always. But I think dealerships get used to intentionally making people wait all day to make them tired and hungry and ready to just make a deal to be done. Our numbers were already set and there was no need for the extended delays. There was one part that wasn’t installed on my vehicle – I had to make an appointment to come back and have it installed (3 hr drive for me). The part was the GMC kicker stereo that goes in the tailgate – approximately one hour job (very simple install). Service was less than accommodating. I was very clear that I could come in any day at any time that they could get the install. Originally they wanted one full day with the vehicle for the one hour install. After several minutes of debate they agreed that if I could have it in by 1:30 PM they could have it back to me by 6 PM that same day. I again asked for an appointment and they stated “I cannot and will not guarantee when your vehicle will go in for service – we can only give you a check in time”. Frankly, after buying $103,500 vehicle, it’s disappointing that Ken Garff “does NOT hear me/you”. In conclusion, sales earned four stars but service is two stars at best. I have the kicker stereo and will either sell it or install it myself. More

Excellent. Would go back The service department is one of the best parts of the dealership. Would go back The service department is one of the best parts of the dealership. More

Great customer service and great automotive service by Ron Malan. Great and reliable service. Awesome! Ron Malan. Great and reliable service. Awesome! More

I have never been treated so poorly by anyone, ever in my life. I left your dealership crying. Mostly because of the manager, Will life. I left your dealership crying. Mostly because of the manager, Will More

Wonderful group of people to work with. Hyrum in sales was friendly, honest, and worked out a great deal for me. Thank you for a pleasant experience. Hyrum in sales was friendly, honest, and worked out a great deal for me. Thank you for a pleasant experience. More

Hyrum was great! He and Chad worked really hard to get us into our car. We appreciate all of their help and willingness to help us out. Thank you for helping us get i He and Chad worked really hard to get us into our car. We appreciate all of their help and willingness to help us out. Thank you for helping us get into a safe and efficient car for our little family. More

Great service i couldn’t be happier about it. All my repairs was done quickly. All my repairs was done quickly. More

Very good to work with. Good communication and took care of my maintenance needs. Very good experience. Good communication and took care of my maintenance needs. Very good experience. More

Great communication. Friendly and helpful through the process. All of them cared to help you. Friendly and helpful through the process. All of them cared to help you. More