Ken Garff Buick GMC Riverdale

Great service, in and out quick, super convenient! Best dealer service department I have ever utilized. Has really endured us to the dealership overall and will influence our future purchases. dealer service department I have ever utilized. Has really endured us to the dealership overall and will influence our future purchases. More

Brent Walker my sales rep was great to work with,keeped me informed of the status on my new truck,was patience, and knowledgeable. going through the buying process was pleasant. thank you again. me informed of the status on my new truck,was patience, and knowledgeable. going through the buying process was pleasant. thank you again. More

Poor communication. No updates on the cars status were given the last week unless I called. Friday I was told Monday or Tuesday at the latest. I called Tuesday as heard nothing. Front desk clerk said c given the last week unless I called. Friday I was told Monday or Tuesday at the latest. I called Tuesday as heard nothing. Front desk clerk said car would be ready by 6pm was being reassembled. Called 3 hours later was told car was still waiting on parts. Does not meet deadlines. Orders parts without making sure entire assembly is included. Was delayed again due to a part being ordered and arrived with a piece missing that they did not realize was separate. At least 3 parts were ordered during the reassemly process. None at the same time but after each arrived a new one was noticed. A bent bar and a broken winshield wiper resevoir should have been noticed when dissembled. Also original estimate for repairs was about half final total. Felt they were not thorough or timely. Also stop nagging for surveys. I have been contacted by email and text at least 8 times. Since I was finally given a free rental car to compensate for all the delays I was not going to fill out a negative survey but since I was harrassed into it.I will tell you I would never bring a car there again. We used Abra auto body for years and they was never a missing part delay or increased estimate. More

I have been having my vehicle serviced there for almost 2 years and always find a top notch team on the job. Seem to be through with any questions I have and follow up needs years and always find a top notch team on the job. Seem to be through with any questions I have and follow up needs More

Service was very good. The customer service and waiting room experience was very good. I always enjoy having a good cup of coffee while I'm waiting. room experience was very good. I always enjoy having a good cup of coffee while I'm waiting. More

Absolutely the best car buying experience I had. I can’t thank Jon Miller enough for his help understanding and pure professionalism. Thank you very much. thank Jon Miller enough for his help understanding and pure professionalism. Thank you very much. More

My experience with Ken Garff was very pleasant. They got me in same day within a couple hours and did a great job!! Thanks again!! me in same day within a couple hours and did a great job!! Thanks again!! More

The service department is simply outstanding!!! They listen and are extremely courteous. I will definitely return to Ken Garff GMC. Gary was very helpful and personable. listen and are extremely courteous. I will definitely return to Ken Garff GMC. Gary was very helpful and personable. More

From start to finish it was an easy process. Was able to get the truck I needed right before I needed it. Thanks for your help get the truck I needed right before I needed it. Thanks for your help More

Worst service dept I've ever used!! Left my vehicle in horrible shape wouldn't recommend this service dept to anyone!! Very unfriendly service dept. horrible shape wouldn't recommend this service dept to anyone!! Very unfriendly service dept. More