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Ken Garff Buick GMC Riverdale - Service Center

Ogden, UT

3.9
723 Reviews

723 Reviews of Ken Garff Buick GMC Riverdale - Service Center

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July 18, 2021

The service is always great and they are very timely in getting our vehicles serviced. They are very good at explaining what they did and I really like the videos they send you. More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
July 16, 2021

Thanks for working us in The schedule and getting us back on the road special shout out for Zack and Service thanks again Would highly recommend this to anybody that needs a GMC dealership much appreciated f More

by Kirstenstigall
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Peterson
July 13, 2021

I brought my truck in and requested an oil change along with tire rotation and fuel filter replacement. Someone decided I didn’t need oil changed. More

by barblarson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Peterson , Zach Bishop
July 10, 2021

Service writer was outstanding. Maintenance actions were very professional. Waiting time was not unexpected and loaner vehicle was great. Been dealing with Ken Garff since 2005, always great. More

by fcornl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Allen
July 06, 2021

The staff is so proffesional and helpful. They answered all my questions. It took all day for my vehicle to get done and im unsure why. The lady driving the courtesy van was so funny and friendly More

by ALISSA47TAKEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bishop
July 03, 2021

Always professional and helpful. I never feel like they are trying to get me to do services that I don't need. Comfortable and clean waiting area. More

by #1_Nana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Allen, Zach Bishop
June 23, 2021

I took my truck in to Ken Garff GMC Buick to have the oil changed, AC check and check the fan and temperature sensor. They did everything I asked and fixed those items that needed it. They sent me videos of More

by aeroqe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Allen, Zach Bishop
June 23, 2021

I am very impressed with the service I recieved from Ken Garff. The staff is friendly. The service was fast and thorough. Great pricing! Thank you! More

by jodiparker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Bishop
June 17, 2021

Didn't get the package I paid for. They didn't wash the car. There were fingerprints on the inside. It seemed like I was a hassle when I went back in to ask about it. Things weren't coordinated how they More

by Mayhem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will Arreola
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Ken Garff Buick GMC Riverdale responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Joey Burns joeyb@kengarff.com

Jun 25, 2021 -

Mayhem responded

I'm just wondering what the point is paying for the advantage package if they don't do the whole thing? When I asked why they didn't, they were annoyed and said they could run it through the carwash if I wanted them to. When they sold me the package, they said that was included. I had already been there longer than planned. I'm not sure why they were annoyed with me when they were the ones who didn't complete it. I won't be going there or buying from there again. I don't like being made to feel bad for asking for something that I paid for.

Jun 25, 2021 -

Ken Garff Buick GMC Riverdale responded

Thank you for taking the time to get back to me. I am sorry we dropped the ball there. I would love to make this right and give you a free complete detail inside and out. We would love to keep you as a customer so please let me know what we can do to make that happen.

Jun 25, 2021 -

Mayhem responded

That would be greatly appreciated. Thank you. We have always had great service in the past up until this last appointment.

Jun 25, 2021 -

Ken Garff Buick GMC Riverdale responded

Please contact my assistant GM Taylor Johnson to schedule it at 801-627-6703. I will let him know and we can make sure to give you a car to drive so you do not have to wait.

Jun 26, 2021 -

Mayhem responded

How do I go about receiving this?

Jun 26, 2021 -

Ken Garff Buick GMC Riverdale responded

Please contact my assistant GM Taylor Johnson to schedule it at 801-627-6703. I will let him know and we can make sure to give you a car to drive so you do not have to wait.

June 16, 2021

Took good care of me when I was stranded by mechanical failure while passing thru the Salt Lake area on my way back to Seattle. Thanks to service writer Crystal and service tech Keegan for helping me get More

by scottacrueger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Tech Keegan, Crystal Allen
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