Ken Garff Culver City Toyota

Omar in finance was passive-aggressive, unprofessional, and dismissive. His attitude added stress to the process and reflected poorly on the dealership. Such behavior is unacceptable in any professional se and dismissive. His attitude added stress to the process and reflected poorly on the dealership. Such behavior is unacceptable in any professional setting. Viktor from sales was outstanding—friendly, patient, and helpful. He made the first half of the car-buying experience smooth and pleasant. His professionalism stood in stark contrast to what followed. More

Awful experience here particularly with Mo who doesn’t keep his word and totally took advantage of me. His manager George is no better, what a shame that I entrusted them. I wish I never had to deal with keep his word and totally took advantage of me. His manager George is no better, what a shame that I entrusted them. I wish I never had to deal with these liars again. More

I feel so taken care of by these wonderful folks! Toyota really took care of servicing my vehicle, working with a difficult situation to repair my lifeline vehicle. They worked on my pricing with s Toyota really took care of servicing my vehicle, working with a difficult situation to repair my lifeline vehicle. They worked on my pricing with such a high level of care and responsibility, taking ownership and being incredibly proactive on servicing my vehicle. It could have literally saved my life. Demetrios really went to bat for me, and I got a loaner in the meantime (my next vehicle will be a Corolla Cross, which I will buy from Culver City Toyota if I can), and the repair work was done magnificently. So happy to be driving my little blue Prius C again. You really get what the best from Toyota: Toyota customer for life! More

These guys at Culver City Toyota are so unprofessional. I submitted a cancellation to an extended warranty and they never got back to confirm receipt or that it has been put through and is in process. Ange I submitted a cancellation to an extended warranty and they never got back to confirm receipt or that it has been put through and is in process. Angel Ruiz is the guy who doesn't know how to send an email or return a call. DO NOT buy from this dealership. More

Horrible experience. Sheldon (who was a recommendation from friend) took days to get back to me with a counter. Once he did and I accepted, he stopped responding. Followe Sheldon (who was a recommendation from friend) took days to get back to me with a counter. Once he did and I accepted, he stopped responding. Followed up with his manager Victor who said he would look into it and never responded back. STAY AWAY from this shady dealership unless you want bad customer service. More

I have made at least 15 calls and wasted 4-5 hours but no one has been able to assist thus far. Purchased a 2020 Toyota Camry in February of 2020. Purchased at Culver City Toyota (CA). Had the vehicle no one has been able to assist thus far. Purchased a 2020 Toyota Camry in February of 2020. Purchased at Culver City Toyota (CA). Had the vehicle serviced there until I moved out of Southern Cal in September, 2022. Have been getting that last two services at a new local dealer. Due to my services being taken by Culver City, I had to put out $100+ on my last service for that oil change as well. They brought to my attention the 2 years I have left on the extended service agreement only shows 1 more service to be used? I saw the service screen and it shows that Culver City Toyota has been adding fictitious back placed services that were never performed. The service manager in Culver City said everything looks good to him? The General Manager there, Randy Castellanos has yet to return one of my 5 message requests for a return call. He won't pick up the phone. The response by Toyota corporate has been just as bad. If I had to do it over again, I would have bought from Honda. Reconsider the brand and stay away from the scammers at Culver City Toyota. User's recommendation: Buy Honda! More

Culver City Toyota does not stand by their service. I had a new cylinder heads done less than 2 years ago. Due to the lockdowns my driving was limited. I go in for an oil change and Culver City Toyota I had a new cylinder heads done less than 2 years ago. Due to the lockdowns my driving was limited. I go in for an oil change and Culver City Toyota tells me I need a new engine. Do not get your car serviced there, they do not stand by their work. Update, I replied to the email provided, and gave them over a week to respond. Yet, Culver City Toyota does not respond. This is more of a reason to avoid this service. More

Enrique Dominguez was very rude and is quoted saying " I don't care if you buy a car from here" while pointing to the door. I made an appointment to see a Toyota tundra platinum. I drove from an hour away j don't care if you buy a car from here" while pointing to the door. I made an appointment to see a Toyota tundra platinum. I drove from an hour away just to be mistreated and disrespected. Definitely don't come here! Avoid at all costs! More