Ken Garff Ford Cheyenne

Check Engine Light I was coming into Cheyenne Wy on my way to North Dakota when I got a check engine light, I immediately called Spradley Barr Ford service department an I was coming into Cheyenne Wy on my way to North Dakota when I got a check engine light, I immediately called Spradley Barr Ford service department and was very lucky they were open till 4pm on a Saturday. After a very short wait they fixed the issue with the MAF (Master Air Flow) Sensor and I was back on my way. Excellent service department!!!! More

Service Department The Service Department does not answer calls and does not respond to messages timely. I tired to get an update on my vehicle for 3 days with no resp The Service Department does not answer calls and does not respond to messages timely. I tired to get an update on my vehicle for 3 days with no response. After driving to the shop, I was told, "I just retrieved my messages." While I did receive an apology, I find this level of service discouraging. When looking for a new vehicle, I was reluctant to buy from this Dealership because a year ago, Hyundai was not interested in my business but we bought a new Edge anyway. I am very disappointed that this Dealership does not treat me as valued customer. I have choices where to take my business and it won't be Spradley Barr Cheyenne in the future. More

Best Vehicle Buying Experience - Ever This dealership has set a new standard in customer care. Both Brandon Dominy and Spencer Gordon were our primary contacts. They were professional, This dealership has set a new standard in customer care. Both Brandon Dominy and Spencer Gordon were our primary contacts. They were professional, knowledgeable and conducted themselves in a polite and manner that engendered trust. They are extremely helpful and we plan on doing business with them when we replace my wife's 2005 Ford Explorer in 2019 or 2020. . More

2015 Ford f150 Great service from all the staff. Everyone was very courteous, informative and respectful. Will definitely be back in the future! Thank you all for ev Great service from all the staff. Everyone was very courteous, informative and respectful. Will definitely be back in the future! Thank you all for everything! More

Excellent Overall Experience! John Spraglin is an excellent salesman who worked incredibly hard for our business. He involved himself in all phases, from initial customer contact, John Spraglin is an excellent salesman who worked incredibly hard for our business. He involved himself in all phases, from initial customer contact, to test drive and car explanation, to negotiations, to financing, even final car detailing. He dedicated himself to just us for almost a half a day. Can’t thank him enough for going the extra mile on our behalf! P.S. he also has a great sense of humor which made the experience all the more better More

Excellent Service Our experience with Spradley Barr Ford Service Department could not have been better. My cousin and I were returning to Colorado after a big game hunt Our experience with Spradley Barr Ford Service Department could not have been better. My cousin and I were returning to Colorado after a big game hunt in Wyoming. Pulling a fifth wheel, his truck (2001 F250 7.3 Power Stroke) began to have problems about 35 miles north of Cheyenne on Hwy 85. We had to drop the trailer on the side of the highway and sputter into Cheyenne. Arriving at Spradley Barr around 4:00pm on Tuesday October 16. We were met in the service department with Curtis Higgins and a mechanic named Zach. Curtis immediately got it back and Zach began to check it out. Zach and master mechanic Don explained what they thought the problem was and went the extra mile to confirm the problem. Scott Rudolphi approached us to assure that we were being taken care of and supported in our emergency. Unfortunately, but understandably, the repair could not be done that afternoon. We spent the night at Little America with the discount Spradley Barr provided and was promised to get the truck in and repaired as soon as possible the next morning. We were met the next morning at 7:45 in the service department by Curtis, Zach, and Don ready to go to work on the truck. We were shuttled back to the hotel to await the repairs. As soon as the repair was done we were picked up by the shuttle and taken back to the service department to pickup the truck. We were able to retrieve the trailer and make it home without any further mechanical problems. More

Robert Salizar was great help My wife and I just recently bought a used Ford Explorer from Robert and he couldn’t of been better! Very good customer service, and I have someone gre My wife and I just recently bought a used Ford Explorer from Robert and he couldn’t of been better! Very good customer service, and I have someone great to work with in service. Curtis Higgins More

Listener Cristin is knowledgeable of all vehicles and I trust her implicitly. She listened to what make, model, year, color and trim. She DELIVERED exactly w Cristin is knowledgeable of all vehicles and I trust her implicitly. She listened to what make, model, year, color and trim. She DELIVERED exactly what i wanted. The entire experience was so easy and I am thrilled with my truck! Cristin is a true professional. More

Great guy, great service We were done for the day and couldn’t take another dealership or dealer but Joe was exactly what we needed. He took excellent care of us and got me in We were done for the day and couldn’t take another dealership or dealer but Joe was exactly what we needed. He took excellent care of us and got me in the car I needed. 10/10 would recommend and will be back! More

Absolutely Wonderful! Nick made me is his number 1 priority while I was at dealership, he was very knowledgable when it came to the different vehicles I was interested in a Nick made me is his number 1 priority while I was at dealership, he was very knowledgable when it came to the different vehicles I was interested in and answered all my questions honestly. I was well taken care of and I would definetly recommend Spradley Barr to all my family and friends. Thank you for excellent service! Jackie More